The Human Resources Program-Evaluation Handbook

In addition to editing this book, Jack Edwards has published two survey books cited in the Recommended Readings section of this chapter. He is currently an Assistant Director in the Office of Applied Research and Methods at the U.S. General Accounting Office, Washington, DC. His prior positions include Chief of the Personnel Survey Branch at the Defense Manpower Data Center and tenured Associate Professor at the Illinois Institute of Technology.(The opinions expressed in this article are those of the authors and do not necessarily reflect the views of the U.S. General Accounting Office.) I have been at Plymouth University since 2008, having previously been Professor of Sociology at Essex University since 1994. Before that, I was Professor and Head of Department at the University of Leicester and I have previously taught at the University of Strathclyde. Until 2005 I was an Adjunct Professor in the Sosiologisk Institutt at the University of Bergen. I am Editor of the European Societies, the journal of the European Sociological Association. I have been an active member of the British Sociological Association since 1970 and have been Newsletter editor, Secretary, Treasurer, Chairperson, and President. I am currently an Honorary Vice-President. I am a Fellow of the Royal Society of Arts (FRSA), a Fellow of the British Academy (FBA), and an academician of the Academy of Learned Society in the Social Sciences (AcSS). Dr. Raju, 68, of Burr Ridge, a psychometrician and professor at the Illinois Institute of Technology, died of a heart attack during a stress test Thursday, Oct. 27, in Rush University Medical Center. Nambury S. Raju was a brilliant man, family and friends said. With a slew of degrees, his name attached to hundreds of publications and a handful of honorary titles, Dr. Raju didn′t stray far from the office or the halls of academia.He taught, he learned and he taught some more, his family said. He liked it that way."He was a lifelong learner," said his wife, Marijke. "He was known for his work. That′s what he wanted."Dr. Raju′s field of study--psychometric research and test development--is complex, his family said. But to Dr. Raju, psychometrics--a combination of psychology, statistics and mathematics--was his specialty and trademark.

• PrefacePart I: Framework for Human Resources Program EvaluationCHAPTER 1: OVERVIEW OF PROGRAM EVALUATION - Dale S. Rose, E. Jane DavidsonProgram Evaluation in Human ResourcesEvaluation MythsKey DistinctionsWho Does Program Evaluation? Choosing Criteria for SuccessPractical Design ConsiderationsCosts and BenefitsUtilizationCHAPTER 2: JOB ANALYSIS-THE BASIS FOR DEVELOPING CRITERIA FOR ALL HUMAN RESOURCES PROGRAMS - Peter Y. Chen, Jeanne Carsten, Autumn D. KraussUses of a Proactive Job Analysis ProgramAssessing the Need for a Job Analysis Program and Preparing for ItConducting a Job Analysis ProgramCHAPTER 3: CRITERIA FOR HUMAN RESOURCES PROGRAM EVALUATION - Stephen David Steinhaus, L. A. WittCommon Approaches and PitfallsCharacteristics of Good CriteriaPractical Steps in Criterion Development and ImplementationPart II: StaffingCHAPTER 4: RECRUITMENT - Michael M. Harris, Elliot D. LassonUnderstanding the Recruitment ProcessRecruitment SourcesUnderstanding the Recruitment ProcessRecruitment SourcesEvaluating the Recruitment FunctionCHAPTER 5: SETTING STANDARDS - Andrew J. Falcone, Nambury S. RajuSetting Standards for Program EvaluationEvaluation of the Standard-Setting ProgramsStandard-Setting ProceduresCHAPTER 6: EVALUATING PERSONNEL SELECTION SYSTEMS - Scott B. Morris, Russell LobsenzProgram Evaluation ProcessReliabilityInterpreting ReliabilityValidityTest Administration PracticesFairness, Bias, and Discrimination BiasUtility AnalysisCHAPTER 7: SELECTING MANAGERS AND EXECUTIVES: THE CHALLENGE OF MEASURING SUCCESS - Rob Silzer, Seymour AdlerSelection ContextEvaluating Selection DesignEvaluating Selection AdministrationEvaluating Selection DecisionsEvaluating Selection OutcomesPart III: Evaluating and Rewarding EmployeesCHAPTER 8: PERFORMANCE APPRAISAL AND FEEDBACK PROGRAMS - Janet L. Barnes-Farrell, Angela M. LynchGoals of Appraisal and Feedback SystemsFunctions of Performance AppraisalEvaluating Performance Appraisal Measurement FunctionsEvaluating the Communications Function of Performance AppraisalCHAPTER 9: THE EVALUATION OF 360-DEGREE FEEDBACK PROGRAMS - John C. Scott, Manuel LondonAn Overview of 360-Degree FeedbackCriteria for Evaluating 360-Degree FeedbackMethods for Evaluating the Quality of the 360-Degree ProgramEvaluators of the Survey ProgramEvaluating the Quality and Long-term Effects of 360-Degree FeedbackLongitudinal StudyCHAPTER 10: COMPENSATION ANALYSIS - Mary D. BakerWho Should Be Involved in the Preparation of Compensation Analysis?Pay Elements Included in a Compensation StudyMethods of Analyzing CompensationComplex Pay Equity Techniques-Multiple Regression AnalysisExplanatory FactorsTainted VariablesPart IV: Employee EffectivenessCHAPTER 11: CONDUCTING TRAINING EVALUATION - Miguel A. Quiñones, Scott TonidandelOverview of Training EvaluationA 5-Step Model of Training EvaluationCHAPTER 12: SUCCESSION MANAGEMENT - Michael M. Harris, Manuel London, William C. Byham, Marilyn BucknerWhat Is Succession Management?Methods for Evaluating CompetenciesDetermining Appropriate Developmental ActivitiesRole of the CEOLine Manager InvolvementIdentifying the Organizational Level to Be the Target of the Succession Management Process and the Current and Future RequirementsSelection DecisionsEvaluating Succession ManagementA Case ExampleCHAPTER 13: A PRACTICAL GUIDE TO EVALUATING COACHING: TRANSLATING STATE-OF-THE-ART TECHNIQUES TO THE REAL WORLD - David B. Peterson, Kurt KraigerResearch on CoachingChallenges and Issues in Evaluating CoachingA Practical Guide to Evaluating CoachingPart V: Team and Organizational EffectivenessCHAPTER14: TEAM PERFORMANCE - Wendy S. Becker, John E. MathieuPerformance Evaluation as a General ProcessMeasurement Framework for Understanding Team PerformanceGetting Started: How to Develop Team Performance MeasuresSources of Measurement in TeamsThe Future of Team Performance EvaluationCHAPTER 15: THE EVALUATION OF JOB REDESIGN PROCESSES - Steven F. Cronshaw, Sidney A. FineFive Principles of Job Redesign EvaluationWorker Criteria for the Evaluation of Job Redesign ProgramsManagement Criteria for the Evaluation of Job Redesign ProgramsThe Summative Evaluation of Job RedesignBringing Together Worker and Management Criteria in Successful Job RedesignCHAPTER 16: ORGANIZATION DEVELOPMENT - Allan H. ChurchOverview of Organization DevelopmentA Process for Evaluating OD InterventionsCase ExamplesCHAPTER 17: EVALUATING DIVERSITY PROGRAMS - Paul Rosenfeld, Dan Landis, David DalskyEvaluating Diversity Programs: Barriers and BenefitsEvaluating Diversity Programs: A 6-Step PlanPart VI: Organizational CommunicationsCHAPTER 18: EVALUATING ORGANIZATIONAL SURVEY PROGRAMS - Jack E. Edwards, Bruce M. FisherMethods for Gathering Evaluation DataEvaluators of the Survey ProgramCriteria for Judging Survey Program QualityCHAPTER 19: A PRACTICAL GUIDE TO EVALUATING COMPUTER-ENABLED COMMUNICATIONS - J. Philip Craiger, Virginia Collins, Alex NicollDimensions of Communication TechnologiesEvaluating Corporate NeedsStrategies for Selecting Among a Set of AlternativesPrevalent Communication TechnologiesComputer-Enabled Communication: Impact and PoliciesCHAPTER 20: CUSTOMER SERVICE PROGRAMS - L. A. Witt, Paulette Henry, Margareta EmbergerThe Role of Human Resources in Customer ServiceIdentifying Stakeholders (Who)Selecting the Evaluation Criteria (What)Linking HR Programs with Customer Service Outcomes (Why)Part VII: Health and Work/Life BalanceCHAPTER 21: HEALTH AND SAFETY TRAINING PROGRAMS - Michael J. Burke, Jill Bradley, Harold N. BowersA Systems Approach to Health and Safety TrainingMeasures of Health and Safety Training Program EffectivenessGuidelines for Assessing On-the-Job Behavior (STEP-3) Associated with Health and Safety TrainingIssues Concerning the Transfer of Health and Safety TrainingCHAPTER 22: WORK/LIFE BALANCE POLICIES AND PROGRAMS - E. Jeffrey Hill, Sara P. WeinerIntroduction: Why Evaluate Work/Life Policies and Programs?Historical OverviewEvaluating Work/Life Policies and ProgramsCHAPTER 23: EVALUATION OF HUMAN RESOURCE INFORMATION SYSTEMS - Jeffrey M. Stanton, Timothy V. Nolan, John R. DaleBrief Historical Overview of HRISsPrimary Research Strategies for Evaluating an HRISAssessors Who Can Conduct HRIS EvaluationsCriteria for Judging HRIS QualityIntegrating Criteria and Reporting Evaluation ResultsCHAPTER 24: GLOBAL HUMAN RESOURCE METRICS - Helen De Cieri, John BoudreauTalentship: A Decision Science for HRA Strategic Approach to the Measurement of Global HRA Model for Global HR MetricsCHAPTER 25: STRATEGIC PLANNING FOR HUMAN RESOURCES - Edward J. Kelleher, F. Stephen CobeKey Strategic Planning Issues for HRThe Strategic Planning-HR InterfaceHR Roles in the Strategic Management ProcessEvaluation of HR StrategyGlossary: Definitions of Technical and Statistical Terms Commonly Used in HR Program Evaluations - Chet Robie and Nambury S. RajuIndexAbout the EditorAbout the Contributors