Making Meetings Work

John E. Tropman teaches at the University of Michigan in the School of Social Work and the Stephen M. Ross School of Business. In the school of business, his courses focus on organizational design, organizational culture, rewards systems, and organizational change. In the School of Social Work, his courses focus on executive leadership and policy development. He also teaches in the Executive Education Programs at the University of Michigan. He has written over 40 books and many articles. Tropman works with a number of organizations in a consultative capacity, including for-profit, nonprofit, and governmental entities, assisting them in strategic planning, developing effective decision systems and managing change, as well as providing executive training. He also works with individual executives, assisting them in their own career development.

• IntroductionPart 1 Paradigm Shift1 Principle Driven: the Seven ImperativesPart 2 Managing Agenda Organization2 Managing Agenda Organization3 Managing Agenda Dieting: The Rule of the Agenda Bell4 Managing Meeting Text: The Written Rules5 Managing Participant Trust: The Integrity Rules6 Managing Premeeting and Postmeeting Tasks7 Managing Rehearsals, Performances, and Audiences8 Managing Emotional Elements of Meetings9 Managing the Flow of Ideas and Proposals: Dealing With Difficulties in Idea Processing10 Managing Bases for Decisions in Meetings: The Decision and Choice11 Managing Decision and Choice12 Managing Positions and Roles in Meetings13 Managing Tasks and Functions in Meetings14 Managing Conflicting Values in Meetings15 Managing the Evaluation RulesPart 3 Becoming a Master Meeting Manager: Some Tips on Application16 Becoming a Master Meeting Manager17 Implementing Total Quality Meetings (TQM)Part 4 Strategic Perspectives on Meetings18 The Meeting: Lore and Legend19 The Negative Culture of Meetings20 But Whay Do Things Go Wrong?21 Quality Management Equals Quality DecisionsPart 5 Leadership in Family Meeting and Civic/Community Meeting Decision Making22 Family Group Decision Making and the Family Meeting23 The Eclipse of Community and the Civic Meeting: From Bowling Alone to Meeting Alone24 Crisis in Governance: Problems With Boards of Directors25 Leadership in Community Decision Making: Ends and MeansAppendix A Writing SamplesAppendix B Sample Evaluatin SheetReferencesIndexBibliography