Guidebook for Performance Improvement

Working with Individuals and Organizations

Inbunden, Engelska, 1996

897 kr

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Beskrivning

The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.Among the many leading contributors to this volume are: Dale M. BrethowerDiane DormantJudith HaleRoger KaufmanDanny G. LangdonBette MadsonAnn W. ParkmanSivasailam "Thiagi" ThiagarajanOdin WestgaardJack Zigon . . . and many more! You'll learn vital performance improvement steps including:Defining objectives and ensuring that they are usefulDetermining what results to achieveDesigning and implementing interventions, programs, and activities that will achieve resultsPlanning appropriate evaluation efforts . . . and much more!The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents: --The Origins and Critical Attributes of Human Performance TechnologyResearch and Development Origins of Performance SystemsSocial Responsibility--A Strategic-Planning Framework: Mega PlanningPreparing Performance Indicators and ObjectivesNeeds-Assessment BasicsBusiness-Unit Performance Analysis and DevelopmentOrganizational MappingJob-Task Analysis--The Hierarchy of InterventionsApplications of Total Quality Concepts to Organizational EffectivenessDeveloping Front-line Employees: A New Challenge for Achieving Organizational EffectivenessJob AidsRecruitment and TurnoverAccountability for Staff TurnoverPerformance ManagementProgram Management: Its Relationship to the ProjectRewards and Performance IncentivesDeveloping Test and Assessment ItemsQuality Management/Continuous ImprovementPerformance Appraisal

Produktinformation

Utgivningsdatum:1996-11-12
Mått:159 x 247 x 42 mm
Vikt:1 134 g
Format:Inbunden
Språk:Engelska
Antal sidor:660
Förlag:John Wiley & Sons Inc
ISBN:9780787903534

Utforska kategorier

Organisation och ägarskap inom Ekonomi och Ledarskap

Mer om författaren

Roger Kaufman is director of Roger Kaufman & Associates and professor and director of the Office for Needs Assessment and Planning at Florida State University.Sivasailam Thiagarajan is president of Workshops by Thiagi, a consulting and training company. He is also the editor of the Thiagi GameLetter, a newsletter that deals with training games andactivities.Paula MacGillis is the editor of The Guidebook for Performance Improvement: Working with Individuals and Organizations, published by Wiley.

Innehållsförteckning

Introduction: The Changing Realities of Human and OrganizationalPerformance Improvement. ORIGINS. The Origins and Critical Attributes of Human PerformanceTechnology. Research and Development Origins of Performance Systems. Social Responsibility. DIRECTION FINDING AND GOAL SETTING. A Strategic-Planning Framework: Mega Planning. Preparing Performance Indicators and Objectives. Needs-Assessment Basics. A Systems Schema. ANALYSIS. Business-Unit Performance Analysis and Development. Organizational Mapping. Job-Task Analysis. DESIGN AND DEVELOPMENT. The Hierarchy of Interventions. Applications of Total Quality Concepts to OrganizationalEffectiveness. Developing Front-line Employees: A New Challenge for AchievingOrganizational Effectiveness. Job Aids. Organizational Development for Human PerformanceTechnologists. IMPLEMENTATION. Personnel Selection and Assignment. Recruitment and Turnover. Accountability for Staff Turnover. Performance Management. Program Management: Its Relationship to the Project. Rewards and Performance Incentives. Planning Change: Past, Present, Future. Integrating People, Planning, and Change. Performance Improvement in Developing Countries. EVALUATION. Evaluation: Seven Dimensions, Six Steps, Five Phases, and FourGuidelines. Performance Is Easy to Monitor and Hard to Measure. Developing Test and Assessment Items. Quality Management/Continuous Improvement. Performance Appraisal. List of Contributors. Index.