DONALD N. LOMBARDI is associate academic director of Seton Hall University and the principal partner of CHR/InterVista, a health care management consulting firm in Mt. Arlington, New Jersey.

"Provides a wealth of practical, helpful information for today's health care manager at all levels of the organization. His insights get right to the heart of effective managerial problem solving." (Frederick Malphurs, director, VA Upstate New York Healthcare Network, Albany New York) "Succeeds in combining solid academic knowledge with real world experience. This is an essential book for the healthcare manager as a text and as a day-to-day guide for most management situations." (Paul J. Hensler, administrator, UCSD Thornton Hospital, University of California, San Diego) "Don Lombardi's manual has always been our organization's source for emergency guidance." (Msgr. Dennis J. Mahon, CEO, Catholic Community Services, Newark, New Jersey) "this excellent resource deserves a place on your bookshelf." (The Healthcare Collaborator, 1/02) "This book provides practical and realistic solutions to serious problems that all managers face throughout their tenure. It is extremely useful in reassessing analytical and personnel management skills, and provides keen insights in addressing common and complex problems that all healthcare managers must confront daily."--Dale W. Davenport, Creighton University Medical Center

• HEALTH CARE LEADERSHIP IMPERATIVES. Understanding and Undertaking the Role of Health Care Manager. Making the Transition. Establishing a Progressive Work Environment. Managing the Nonplayers. Leading Through Conflict, Change, and Crisis. Orchestrating Progressive Team Action and Individual Performance. Strategic Analysis and Decision Making. Exemplifying Leadership Presence and Guidance. Case Study: Carolina Hospital Student Health Center. MANAGEMENT STRATEGIES. Encouraging Creativity. Selecting and Hiring Top Performers. Performance Evaluation. Negotiation Strategies. Balancing "Administrivia" and Progressive Action. Education and Development. Communication. Case Study: Jersey Medical Center Community Relations Office. RESOURCES. Appendix A: Analytical Planning and Decision-Making Tools. Appendix B: Structured Selection and Behavioral Interviewing System. Appendix C: Mentoring and Management Guidesheets.