J-B AHA Press – serie

The thoroughly revised and updated fourth edition of Foodservice Manual for Health Care Institutions offers a review of the management and operation of health care foodservice departments. This edition of the book—which has become the standard in the field of institutional and health care foodservice— contains the most current data on the successful management of daily operations and includes information on a wide range of topics such as leadership, quality control, human resource management, product selection and purchasing, environmental issues, and financial management. This new edition also contains information on the practical operation of the foodservice department that has been greatly expanded and updated to help institutions better meet the needs of the customer and comply with the regulatory agencies' standards. TOPICS COVERED INCLUDE: Leadership and Management SkillsMarketing and Revenue-Generating ServicesQuality Management and ImprovementPlanning and Decision MakingOrganization and Time ManagementTeam BuildingEffective CommunicationHuman Resource ManagementManagement Information SystemsFinancial ManagementEnvironmental Issues and SustainabilityMicrobial, Chemical, and Physical HazardsHACCP, Food Regulations, Environmental Sanitation, and Pest ControlSafety, Security, and Emergency PreparednessMenu PlanningProduct SelectionPurchasingReceiving, Storage, and Inventory ControlFood ProductionFood Distribution and ServiceFacility DesignEquipment Selection and MaintenanceLearning objectives, summary, key terms, and discussion questions included in each chapter help reinforce important topics and concepts. Forms, charts, checklists, formulas, policies, techniques, and references provide invaluable resources for operating in the ever-changing and challenging environment of the food- service industry.

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.* Chapters focus on:* Tools for establishing and measuring customer service teamgoals* Creating customer service standards unique to yourorganization* Tips on training sessions* Strategies for maintaining top-of-mind awareness of customerservice among employees* Customer service techniques for physicians and nurses* An overview of customer service as an essential component ofbusiness development and marketing

Written for top-level executives, this is the thoroughly revisedand updated edition of the 1996 book that has become a classic inthe field. A reliable resource of accurate and timely information,The CEO's Guide to Health Care Information Systems, SecondEdition, expands on the first edition and includes a greaterfocus on the business value of new information technologies, abroader discussion of health care systems, and a completely newsection on the information technology development lifecycle.

This comprehensive anthology on disease management focuses onintegrating health behavior change strategies into diseasemanagement practices. Changing Patient Behavior offers a solid,systematic approach to developing and implementing strategies toinfluence the patient's behavior in the context of health anddisease management programs.Nationally known disease management authority Richard Pattersonhas assembled a stellar lineup of contirubtions from fifteen majorhealth experts, creating an indispensable guide to making thepatient integral to the management of his or her own health.RichardPatterson is executive vice president, director of development forHealthAnswers, Inc., a business-to-business health management andwellness services company.

Using the success of other industries as a model, this book promotes methodologies, indicators, and ideas that health care organizations can use to streamline their practices and maintain strong profit margins. Based on the core principles embodied in lean logistics-the systematic process of removing waste and inefficiency throughout the purchasing, supply, distribution, and business operations chain-Streamlining Health Care Operations shows health care leaders how to fundamentally restructure their organizations and effectively balance costs, quality, and patient access to excellent care.

The second and thoroughly revised edition of the 1999 reference provides substantially expanded citations in vital areas such as institutional liability, genetics, managed care, integrated delivery systems, professional regulation, and antitrust law. This comprehensive reference work is unique in its scope, accuracy, timeliness, and viability. It is endorsed by the American Health Lawyers Association and the American Hospital Association.

An AHA Press/Jossey-Bass Publication Learn to reconceptualize strategy development in today'suncertain environment. This book introduces three specifictechniques--scenario planning, decision analysis, and game theory--that have been developed in the corporate world and tailored to theunique needs of the health care industry. The book also sharespractical implementation approaches, presents numerous real lifecase studies and lessons learned, and provides guidelines forreducing financial risks during plan implementation.

No other resource can affect patient care as much as nurse staffing. With this indispensable guide, nurse managers will increase the precision around nurse staffing by assessing new designs and implementing new approaches.

An AHA Press/Jossey-Bass Resource Untapped Options is an invaluable resource for health care leaderswho want to help their organizations succeed. Bea Northcott andJanette Helm, experts in the field of health care management, havecreated a practical approach that explores how human resources andmarketing managers can combine forces and work together to createmission, vision, and values statements that will drive a commonstrategy to organizational excellence. Step-by-step, Northcott andHelm show how to implement this innovative approach that, once inplace, will contain costs, bolster employee satisfaction andproductivity, and increase customer satisfaction.

This comprehensive and much-needed resource helps health care ethicists to meet the demand of challenges such as managed care, medical technology, and patient activism. Through a review of core principles and a rich selection of cases, practitioners and students will learn to apply ethics in the day-to-day administration of health care organizations. The authors are from the Park Ridge Center, the nationally acclaimed consulting and research firm.

It has been nearly a decade since the first edition of the Handbook for the New Health Care Manager was published. During that time, dramatic changes have taken place in the health care industry and particularly in health care management. Written as a hands-on guide for both novice and seasoned managers, the Handbook for the New Health Care Manager, Second Edition offers a wealth of practical strategies, procedures, and methods that are designed to meet the myriad challenges of today's health care marketplace. This thoroughly revised and updated edition features new information on numerous topics.

Most experts believe that innovation in every aspect of patient care will be nothing less than astonishing as we move into the next century. Technology and the Future of Health Care brings together a remarkable group of health care visionaries who have identified and begun to analyze which trends and technological advances will likely shape and inform the next generation of medicine. From fundamental advances in computing and administration, research, nursing, and patient care delivery to noninvasive surgery, biomolecular therapies, bionics, and beyond, this ground-breaking book offers professional, executive-level insight into topics that until recently existed only in the realm of science fiction.

Motivated by business pressures, market consolidation, and the pursuit of quality care, health care professionals in all areas of practice are beginning to explore more fully the tremendous potential of disease management-- a systemwide strategy for proactively managing chronic diseases across the entire continuum of care. Disease Management is the first book to bring together systems thinking and organizational structure in a framework for designing, developing, and implementing a comprehensive health management system.

In Guide to Effective Staff Development in Health CareOrganizations, Patrice L. Spath-- a national authority on healthcare training-- and a stellar panel of health care experts offerhospital administrators and managers a variety of techniques thatthey can implement to provide cost-efficient staff orientation,training, and continuing education. This book acts as a field guidefor health care executives who must make informed decisions aboutwhich staff trainings and education strategies are best for theirorganizations. A comprehensive resource for health care executives,Guide to Effective Staff Development in Health Care Organizations* Shows how to establish educational and training priorities* Offers a model for integrating all facets of staff education andperformance evaluation* Summarizes the most significant health care training issues* Includes information and tips on selecting training methods* Presents adult learning strategies* Offers strategies for measuring the value of training

The Trustee Handbook for Health Care Governance, Second Edition, is a completely revised and updated second edition of the classic resource that was created for health care executives and board members who must lead their organizations through the maze of complex and ongoing change. Written by James E. Orlikoff and Mary K. Totten--two experts in the field of health care leadership this hands--on guide shows health care leaders how to strengthen their foundations of governance. Step by step they reveal how boards can focus on the most important issues, gain access to vital information and practical tools, and create effective alliances with other leadership programs.

The Emotionally Intelligent Nurse Leader offers nursemanagers, health care leaders, and emerging leaders a useful guidefor identifying, using, and regulating their emotions (emotionalintelligence). As the author clearly demonstrates, harnessing thepower of emotional intelligence can transform the work environmentand the nursing profession as a whole. This important resourcecombines a strong theoretical base with illustrative case examplesand practical insights. Every day, nurse leaders must resolveconflict, form alliances, and coach others in a complicated healthcare environment. Each chapter in this book is designed to helpthese professionals identify, understand, and hone the skills ofemotional intelligence--skills that will bolster the nurseprofessional's ability to lead effectively. The EmotionallyIntelligent Nurse Leader explores how to invent an emotionallysensitive workplace culture, upend the hierarchy--makingleaders more responsive and line employees moreresponsible--and visualize and create an emotionallyintelligent workplace.

This thoroughly revised and updated second edition of When Health Care Employees Strike is an essential survival guide for health care administrators who must plan for and cope with the inevitable labor dispute. Written by Kenneth Kruger and Norman Metzger-- two experts in the field of health care labor relations-- this much-needed resource includes the critical information and useful strategies health care executives must have in order to be properly prepared. The authors provide detailed information on labor law, an analysis of the different types of disputes, advice on how to use mediation effectively, suggestions for assessing manpower needs before a strike occurs, and ideas for preparing contingency plans. In addition to presenting information on ways to prevent strikes, the book also contains a comprehensive step-by-step manual to ensure health care organizations can continue operation during a labor dispute.

This important book is a practical, theory-based resource on the topic of health care quality management written for health care administrators and practitioners.  It offers the tools needed to help managers make decisions, prioritize resources (financial and human), and analyze and improve the care they deliver.  The Handbook offers a hands-on approach to specific topics such as the implementation of managerial goals, instructions for developing accurate measurements for evaluating care, the utilization of data as a basis for process improvement, exploration of quality management tools and techniques, guidelines for the complex integration of collaborative services in health care, and methods for effective communication and improving accountability.

With this important resource, health care leaders from the board room to the point-of-care can learn how to apply the science of safe and best practices from industry to healthcare by changing leadership practices, models of service delivery, and methods of communication.