Dr. Brent D. Ruben is distinguished professor of communication and organizational psychology and executive director of the Center for Organizational Development and Leadership at Rutgers University. He is a member of the Board and founding chairperson of the National Consortium for Continuous Improvement. Dr. Ruben is the author or editor of thirty books.

• Foreword (David Ward, President, American Council on Education). Introduction.Acknowledgments.About the Authors.1. Excellence in Higher Education: Eight Fundamental Challenges.2. Broadening Public Appreciation for the Work of the Academy: Committing Ourselves to Dialogue.The Road Scholars Program (Graham B. Spanier).Responding to Wants: Innovating to Address Needs (David Ward and Maury Cotter).3. Better Understanding and Addressing the Needs of Workplaces: Bridging the Gap Between the World of the Academy and the World of Work.Preparing High-Performing Teachers (Ruth C. Ash and Jean Ann Box).Learning Leadership Competencies as Campus Consultants (Stacey L. Connaughton and Michael C. Quinlan).Formalizing Corporate Engagement (John Dew).4. Becoming More Effective Learning Organizations: Clarifying Goals and Evaluating Outcomes.Implementing a Strategic Plan Using Indicators and Targets (Mary Sue Coleman).Measuring Excellence from a Stakeholder Perspective (Susan G. Williams).A Balanced Scorecard for Business and Administrative Services at the University of California, Berkeley (Ron Coley and Paul K. Dimond).Comparing Solutions to Campus Parking Problems (Mo Qayoumi).5. Integrating Organizational Assessment, Planning, and Improvement: Making Organizational Self-Study and Change Everyday Activities.The North Central Association of Colleges and Schools Academic Quality Improvement Project (AQIP) (Stephen D. Spangehl).Applying Excellence in Higher Education in Finance and Administrative Services (Richard M. Norman, W. James Haley, and Adolph Haislar).Winning the Baldrige National Quality Award (Charles W. Sorensen and Diane Moen).6. Enhancing Collaboration and Community: Aligning the Rhetoric and Reality of Campus Culture.Advancing Academic Excellence and Collaboration Through Strategic Planning (Francis L. Lawrence and Christine Haska Cermak).The Committee on Institutional Cooperation’s Academic Leadership Program (Robert Secor).7. Recognizing That Everyone in the Institution Is a Teacher: Focusing on the Student Experience.Enhancing the Quality of Graduate Student Instruction: The Teaching Assistant Project (TAP) (Barbara E. Bender).The University of Cincinnati Is Listening: The Quality Service Initiative (James R. Tucker and Marie L. Sutthoff).Community and Service Learning: The Rutgers CASE Program (D. Michael Shafer).8. Devoting More Attention and Resources to Leadership: Attracting, Developing, and Retaining Outstanding Leaders.Recruiting and Supporting Academic Leaders at the University of Delaware (Conrado M. (Bobby) Gempesaw II).Leadership Development at Cornell University (Chester C. Warzynski and Brian F. Chabot).Penn State’s Excellence in Leadership and Management Program (Billie S. Willits and Leonard E. Pollack).The Business of Higher Education (James E. Morley, Jr.).9. More Broadly Framing Our Vision of Excellence: Pursuing Excellence in All That We Do.Taking Charge of Change: The Kellogg Commission on the Future of State and Land-Grant Universities (John V. Byrne).Building Community and Shared Vision Through “The Quality Expo” (Louise Sandmeyer and Carol Lindborg Everett).Organizational Change at Berkeley: A Work in Progress (Robert M. Berdahl and Phyllis Hoffman).10. Excellence in Practice: Asking More of Ourselves and Our Institutions.References.Index.