Telephone Interviewer's Handbook

How to Conduct Standardized Conversations

AvPatricia A. Gwartney

Häftad, Engelska, 2007

Del 7 i serien Research Methods for the Social Sciences

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Beskrivning

"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment."—David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

Produktinformation

Utgivningsdatum:2007-05-18
Mått:182 x 234 x 18 mm
Vikt:543 g
Format:Häftad
Språk:Engelska
Serie:Research Methods for the Social Sciences
Antal sidor:336
Upplaga:2
Förlag:John Wiley & Sons Inc
ISBN:9780787986384

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Mer om författaren

Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).

Innehållsförteckning

List of Exhibits and Figures. Preface.Acknowledgements.About the Author.1. Introduction.2. Who Conducts Surveys?3. Survey Professionalism.4. What to Expect in Telephone Interviewer Training.5. Calling.6. Introducing the Standardized Interview.7. Asking Questions in the Standardized Interview.8. What to Expect in the Survey Workplace.9. Concluding Comments.Appendix A: Glossary.Appendix B: Example Forms.Notes.Bibliography.Index.