Mark Hickson III is Professor and Chair of the Department of Communications Studies at the University of Alabama at Birmingham. He is the co-author of NVC: Non-Verbal Communications Studies and Applications, with Don Stacks and Introduction to Communication Theory, with Don Stacks and S. R. Hill. Don W. Stacks is Associate Professor at the University of Miami, Florida. He is co-author of The Southern Redneck, with J. B. Robuck and Marxian Perspectives on Human Communication, with Fred Jandt.

"This book should be in the library of every department head or aspiring department head. It treats the most vexing problems of a departmental administrator completely and competently." — Don Richardson, Auburn University"There is precious little of value that talks about the process of chairing an academic department, and with the frequency of chair turnover there is need for material that can help new chairs to adjust to the job and anticipate what they may have to contend with over the span of a day, week, or semester." — William F. Eadie, California State University, Northridge

• Preface IntroductionChristopher H. Spicer and Ann Q. Staton 1. Departmental Leadership and Departmental CultureStanley A. Deetz 2. Establishing Effective Relationships with Faculty and StaffAnita Taylor 3. Communicating with Administrative PeersRonald L. Applbaum 4. Managing GrievancesFred E. Jandt and John A. Kaufman 5. The Budget ProcessJune Kable 6. Assessing FacultyRobert M. Smith 7. The Performance Appraisal Interview: Guidelines for Department ChairsMichael Stano 8. Being AssessedEdward L. McGlone and Susan K. Kovar 9. Departmental AssessmentPatti Peete Gillespie 10. Motivating FacultyJames C. McCroskey and Virginia P. Richmond 11. External Public Relations: Analysis of Image and Directions for ChangeJune Kable and Carla Bennett Appendix A. Acquiring InformationMark Hickson III, Don W. Stacks, and Randall K. Scott Appendix B. Providing InformationDon W. Stacks and Mark Hickson III Contributors Index

Mark Hickson III is Professor and Chair of the Department of Communications Studies at the University of Alabama at Birmingham. He is the co-author of NVC: Non-Verbal Communications Studies and Applications, with Don Stacks and Introduction to Communication Theory, with Don Stacks and S. R. Hill. Don W. Stacks is Associate Professor at the University of Miami, Florida. He is co-author of The Southern Redneck, with J. B. Robuck and Marxian Perspectives on Human Communication, with Fred Jandt.

"This book should be in the library of every department head or aspiring department head. It treats the most vexing problems of a departmental administrator completely and competently." — Don Richardson, Auburn University"There is precious little of value that talks about the process of chairing an academic department, and with the frequency of chair turnover there is need for material that can help new chairs to adjust to the job and anticipate what they may have to contend with over the span of a day, week, or semester." — William F. Eadie, California State University, Northridge

• Preface IntroductionChristopher H. Spicer and Ann Q. Staton 1. Departmental Leadership and Departmental CultureStanley A. Deetz 2. Establishing Effective Relationships with Faculty and StaffAnita Taylor 3. Communicating with Administrative PeersRonald L. Applbaum 4. Managing GrievancesFred E. Jandt and John A. Kaufman 5. The Budget ProcessJune Kable 6. Assessing FacultyRobert M. Smith 7. The Performance Appraisal Interview: Guidelines for Department ChairsMichael Stano 8. Being AssessedEdward L. McGlone and Susan K. Kovar 9. Departmental AssessmentPatti Peete Gillespie 10. Motivating FacultyJames C. McCroskey and Virginia P. Richmond 11. External Public Relations: Analysis of Image and Directions for ChangeJune Kable and Carla Bennett Appendix A. Acquiring InformationMark Hickson III, Don W. Stacks, and Randall K. Scott Appendix B. Providing InformationDon W. Stacks and Mark Hickson III Contributors Index

Mark Hickson III is Professor and Chair of the Department of Communications Studies at the University of Alabama at Birmingham. He is the co-author of NVC: Non-Verbal Communications Studies and Applications, with Don Stacks and Introduction to Communication Theory, with Don Stacks and S. R. Hill. Don W. Stacks is Associate Professor at the University of Miami, Florida. He is co-author of The Southern Redneck, with J. B. Robuck and Marxian Perspectives on Human Communication, with Fred Jandt.

"This book should be in the library of every department head or aspiring department head. It treats the most vexing problems of a departmental administrator completely and competently." — Don Richardson, Auburn University"There is precious little of value that talks about the process of chairing an academic department, and with the frequency of chair turnover there is need for material that can help new chairs to adjust to the job and anticipate what they may have to contend with over the span of a day, week, or semester." — William F. Eadie, California State University, Northridge

• Preface IntroductionChristopher H. Spicer and Ann Q. Staton 1. Departmental Leadership and Departmental CultureStanley A. Deetz 2. Establishing Effective Relationships with Faculty and StaffAnita Taylor 3. Communicating with Administrative PeersRonald L. Applbaum 4. Managing GrievancesFred E. Jandt and John A. Kaufman 5. The Budget ProcessJune Kable 6. Assessing FacultyRobert M. Smith 7. The Performance Appraisal Interview: Guidelines for Department ChairsMichael Stano 8. Being AssessedEdward L. McGlone and Susan K. Kovar 9. Departmental AssessmentPatti Peete Gillespie 10. Motivating FacultyJames C. McCroskey and Virginia P. Richmond 11. External Public Relations: Analysis of Image and Directions for ChangeJune Kable and Carla Bennett Appendix A. Acquiring InformationMark Hickson III, Don W. Stacks, and Randall K. Scott Appendix B. Providing InformationDon W. Stacks and Mark Hickson III Contributors Index