Richard C. Stephens is Director of the Institute for Health and Social Policy and Professor of Sociology at the University of Akron. He is the author of The Street Addict Role: A Theory of Heroin Addiction, also published by SUNY Press, and Mind-Altering Drugs: Use, Abuse and Treatment. Christy K Scott is Regional Manager of Chestnut Health Systems at the Lighthouse Institute in Chicago, Illinois. Randolph D. Muck is Team Leader at the U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, Center for Substance Abuse Treatment, Systems Development and Integration Branch in Rockville, Maryland.

"Stephens, Scott and Muck have set a high standard of excellence in describing the evaluation of efforts to re-engineer complex health and human service systems. This is a 'must read' for planners, policy makers, evaluators, and treatment program administrators looking for ways to improve the quality of addiction treatment in urban communities." — Evaluation and Program Planning"What I like most about the book is that it provides the drug field with some useful outcome data on a very large—and expensive—government initiative. We don't see many comprehensive evaluations like this. It makes a nice contribution to the literature." — James A. Inciardi, author of The War on Drugs III: The Continuing Saga of the Mysteries and Miseries of Intoxication, Addiction, Crime, and Public Policy

• Acknowledgments 1. Background and Overview of the Target Cities Demonstration ProgramChristy K Scott and Randolph D. Muck 2. Methodological Issues in the Development of the Target Cities Multisite DatabasesPeter J. Leahy, Richard C. Stephens, Heather K. Huff, and Russell S. Kaye 3. Participants in the Target Cities ProgramRonald E. Claus and René M. Dailey 4. Identifying Service Needs among Substance Abuse Treatment ParticipantsMark A. Foss, Nancy Barron, and Cynthia L. Arfken 5. The Target Cities Participants: From Centralized Intake to Treatment EntryRonald E. Claus, Nancy Barron, and Kimberly A. Pascual 6. Effects of Centralized Intake on Participant Satisfaction with Treatment and Ancillary ServicesChristy K Scott, Mark A. Foss, and Richard E. Sherman 7. Implementation of Selected Target Cities Components: Analysis of Matching, Case Management, and LinkagesCynthia L. Arfken, Chris Klein, Elizabeth J. Agius, and Salvatore di Menza8. Does Centralized Intake Improve Substance Abuse Outcomes?: A Multisite AnalysisJoseph Guydish, Alan Bostrom, Sven Klingemann, Christy K Scott, Mark A. Foss, and Nancy Barron 9. Outcomes Before and After Implementing Centralized Intake ServicesChristy K Scott, Mark A. Foss, and Richard E. Sherman 10. Effectively Assessing and Preparing Inmates for Community Substance Abuse Treatment: The Portland Target Cities Project In-Jail InterventionMichael W. Finigan, Nancy Barron, and Shannon Carey 11. Lessons Learned from the National Target Cities Initiative to Improve Publicly Funded Substance Abuse Treatment SystemsJoseph Guydish, Richard C. Stephens, and Randolph D. Muck References Contributors Index

Richard C. Stephens is Director of the Institute for Health and Social Policy and Professor of Sociology at the University of Akron. He is the author of The Street Addict Role: A Theory of Heroin Addiction, also published by SUNY Press, and Mind-Altering Drugs: Use, Abuse and Treatment. Christy K Scott is Regional Manager of Chestnut Health Systems at the Lighthouse Institute in Chicago, Illinois. Randolph D. Muck is Team Leader at the U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, Center for Substance Abuse Treatment, Systems Development and Integration Branch in Rockville, Maryland.

"Stephens, Scott and Muck have set a high standard of excellence in describing the evaluation of efforts to re-engineer complex health and human service systems. This is a 'must read' for planners, policy makers, evaluators, and treatment program administrators looking for ways to improve the quality of addiction treatment in urban communities." — Evaluation and Program Planning"What I like most about the book is that it provides the drug field with some useful outcome data on a very large—and expensive—government initiative. We don't see many comprehensive evaluations like this. It makes a nice contribution to the literature." — James A. Inciardi, author of The War on Drugs III: The Continuing Saga of the Mysteries and Miseries of Intoxication, Addiction, Crime, and Public Policy

• Acknowledgments 1. Background and Overview of the Target Cities Demonstration ProgramChristy K Scott and Randolph D. Muck 2. Methodological Issues in the Development of the Target Cities Multisite DatabasesPeter J. Leahy, Richard C. Stephens, Heather K. Huff, and Russell S. Kaye 3. Participants in the Target Cities ProgramRonald E. Claus and René M. Dailey 4. Identifying Service Needs among Substance Abuse Treatment ParticipantsMark A. Foss, Nancy Barron, and Cynthia L. Arfken 5. The Target Cities Participants: From Centralized Intake to Treatment EntryRonald E. Claus, Nancy Barron, and Kimberly A. Pascual 6. Effects of Centralized Intake on Participant Satisfaction with Treatment and Ancillary ServicesChristy K Scott, Mark A. Foss, and Richard E. Sherman 7. Implementation of Selected Target Cities Components: Analysis of Matching, Case Management, and LinkagesCynthia L. Arfken, Chris Klein, Elizabeth J. Agius, and Salvatore di Menza8. Does Centralized Intake Improve Substance Abuse Outcomes?: A Multisite AnalysisJoseph Guydish, Alan Bostrom, Sven Klingemann, Christy K Scott, Mark A. Foss, and Nancy Barron 9. Outcomes Before and After Implementing Centralized Intake ServicesChristy K Scott, Mark A. Foss, and Richard E. Sherman 10. Effectively Assessing and Preparing Inmates for Community Substance Abuse Treatment: The Portland Target Cities Project In-Jail InterventionMichael W. Finigan, Nancy Barron, and Shannon Carey 11. Lessons Learned from the National Target Cities Initiative to Improve Publicly Funded Substance Abuse Treatment SystemsJoseph Guydish, Richard C. Stephens, and Randolph D. Muck References Contributors Index