Suzanne J. Piotrowski is Assistant Professor of Public Affairs and Administration at Rutgers University.

"Solid … and of interest … to scholars of this small slice of American public policy." — CHOICE"…[An] excellent, heavily researched, and thoroughly detailed examination of the efforts, successes, and missteps in the ongoing effort to guard against corruption through transparency." — The Midwest Book Review"The author heightens sensitivity to, and awareness of, the possibilities of unforeseen outcomes in efforts at public management reform." — Harold C. Relyea, author of Government at the Dawn of the 21st Century

• AcknowledgmentsIntroduction1.  Sunlight Is the Best Disinfectant2. Two Governmental Narratives Juxtaposed3. The Impact of Performance Management4. The Impact of Customer Service and Employee Empowerment5. The Impact of Contracting6. AnalysisAppendixResearch DesignNotesWorks CitedIndex

Suzanne J. Piotrowski is Assistant Professor of Public Affairs and Administration at Rutgers University.

"Solid … and of interest … to scholars of this small slice of American public policy." — CHOICE"…[An] excellent, heavily researched, and thoroughly detailed examination of the efforts, successes, and missteps in the ongoing effort to guard against corruption through transparency." — The Midwest Book Review"The author heightens sensitivity to, and awareness of, the possibilities of unforeseen outcomes in efforts at public management reform." — Harold C. Relyea, author of Government at the Dawn of the 21st Century

• AcknowledgmentsIntroduction1.  Sunlight Is the Best Disinfectant2. Two Governmental Narratives Juxtaposed3. The Impact of Performance Management4. The Impact of Customer Service and Employee Empowerment5. The Impact of Contracting6. AnalysisAppendixResearch DesignNotesWorks CitedIndex

Suzanne J. Piotrowski is Assistant Professor of Public Affairs and Administration at Rutgers University.

"Solid … and of interest … to scholars of this small slice of American public policy." — CHOICE"…[An] excellent, heavily researched, and thoroughly detailed examination of the efforts, successes, and missteps in the ongoing effort to guard against corruption through transparency." — The Midwest Book Review"The author heightens sensitivity to, and awareness of, the possibilities of unforeseen outcomes in efforts at public management reform." — Harold C. Relyea, author of Government at the Dawn of the 21st Century

• AcknowledgmentsIntroduction1.  Sunlight Is the Best Disinfectant2. Two Governmental Narratives Juxtaposed3. The Impact of Performance Management4. The Impact of Customer Service and Employee Empowerment5. The Impact of Contracting6. AnalysisAppendixResearch DesignNotesWorks CitedIndex