Carolyn J. Downey is professor emeritus of educational leadership in the College of Education at San Diego State University. She formerly was the superintendent for the Kyrene School District, Phoenix-Tempe, Arizona. Downey has written several books and numerous articles. She is the author of the training program "The Three-Minute Walk-Through and Reflective Feedback for Higher Student Achievement." Her most recent book with Betty E. Steffy, William K. Poston Jr., and Fenwick W. English is 50 Ways to Close the Achievement Gap. She was the major architect of the CMSI Individual School Audit using the 50 Characteristics for Higher Student Achievement. She is the author of several of the Principal-Teacher Series for Higher Student Achievement training materials. She received her MS from the University of Southern California and her PhD from Arizona State University.

• Foreword - Larry E FraseUsing Quality Tools in School SystemsUsing Quality Group Process ToolsUsing the Seven Basic Quality ToolsUsing the Seven Newer Quality ToolsA Prelude to Planning and ManagementUsing Integrative Quality ToolsFacilitating Planning and ManagementEmpowering Stakeholders to Use Quality ToolsPlanning and Troubleshooting Guide