Elizabeth Kuhnke (kuhnkecommunication.com) founded Kuhnke Communication - a team of expert and experienced subject specialists, known for providing consistently outstanding customer service. Their customers come from a wide range of industry and the professional services including, and not limited to: accountancy; law; manufacturing, and telecoms. The firm is also an avid supporter of the charity sector. Kuhnke Communication also has expertise in diversity issues and supports both the public and private sectors in this area. They specialize in interpersonal communication for both teams and individuals and is consistently acknowledged for providing top notch training, coaching and facilitating services in this field. Kuhnke Communication's team of associates are acknowledged experts in their fields. Their proficiency in areas such as cross-cultural communication, media skills, team-building and leadership is highly respected throughout the coaching industry. Elizabeth runs workshops, training courses and coaching programmes, and speaks regularly at business events and international conferences. Her clients have included Vodafone, Gillette, KPMG, Lundbeck Pharmaceuticals and Rieter Automotive Systems. She is the author of Body Language For Dummies (now in its 3rd edition) Persuasion and Influence For Dummies, Communications skills For Dummies and Communication Essentials For Dummies.

"The subtitle to this excellent book is 'learn how to read others and communicate with confidence', which perfectly sums it all up." (PQ Magazine, August 2016)

• Introduction 11 What Your Body Language Says About You 92 Listening 213 Building Rapport and Networking 334 Persuasion 415 Assertiveness 596 Meetings 777 Interviews 938 Negotiation 1039 Sales 11510 Managing Others 12911 Attracting Others 14712 Detecting Lies 15913 Dealing with Conflict, Aggression, and Confrontation 17114 Cross-Cultural Communication 181A Quick Guide to Finding out About Someone without Asking 193About the Author 199Acknowledgements 201

Elizabeth Kuhnke (kuhnkecommunication.com) founded Kuhnke Communication - a team of expert and experienced subject specialists, known for providing consistently outstanding customer service. Their customers come from a wide range of industry and the professional services including, and not limited to: accountancy; law; manufacturing, and telecoms. The firm is also an avid supporter of the charity sector. Kuhnke Communication also has expertise in diversity issues and supports both the public and private sectors in this area. They specialize in interpersonal communication for both teams and individuals and is consistently acknowledged for providing top notch training, coaching and facilitating services in this field. Kuhnke Communication's team of associates are acknowledged experts in their fields. Their proficiency in areas such as cross-cultural communication, media skills, team-building and leadership is highly respected throughout the coaching industry. Elizabeth runs workshops, training courses and coaching programmes, and speaks regularly at business events and international conferences. Her clients have included Vodafone, Gillette, KPMG, Lundbeck Pharmaceuticals and Rieter Automotive Systems. She is the author of Body Language For Dummies (now in its 3rd edition) Persuasion and Influence For Dummies, Communications skills For Dummies and Communication Essentials For Dummies.

"The subtitle to this excellent book is 'learn how to read others and communicate with confidence', which perfectly sums it all up." (PQ Magazine, August 2016)

• Introduction 11 What Your Body Language Says About You 92 Listening 213 Building Rapport and Networking 334 Persuasion 415 Assertiveness 596 Meetings 777 Interviews 938 Negotiation 1039 Sales 11510 Managing Others 12911 Attracting Others 14712 Detecting Lies 15913 Dealing with Conflict, Aggression, and Confrontation 17114 Cross-Cultural Communication 181A Quick Guide to Finding out About Someone without Asking 193About the Author 199Acknowledgements 201

Elizabeth Kuhnke (kuhnkecommunication.com) founded Kuhnke Communication - a team of expert and experienced subject specialists, known for providing consistently outstanding customer service. Their customers come from a wide range of industry and the professional services including, and not limited to: accountancy; law; manufacturing, and telecoms. The firm is also an avid supporter of the charity sector. Kuhnke Communication also has expertise in diversity issues and supports both the public and private sectors in this area. They specialize in interpersonal communication for both teams and individuals and is consistently acknowledged for providing top notch training, coaching and facilitating services in this field. Kuhnke Communication's team of associates are acknowledged experts in their fields. Their proficiency in areas such as cross-cultural communication, media skills, team-building and leadership is highly respected throughout the coaching industry. Elizabeth runs workshops, training courses and coaching programmes, and speaks regularly at business events and international conferences. Her clients have included Vodafone, Gillette, KPMG, Lundbeck Pharmaceuticals and Rieter Automotive Systems. She is the author of Body Language For Dummies (now in its 3rd edition) Persuasion and Influence For Dummies, Communications skills For Dummies and Communication Essentials For Dummies.

"The subtitle to this excellent book is 'learn how to read others and communicate with confidence', which perfectly sums it all up." (PQ Magazine, August 2016)

• Introduction 11 What Your Body Language Says About You 92 Listening 213 Building Rapport and Networking 334 Persuasion 415 Assertiveness 596 Meetings 777 Interviews 938 Negotiation 1039 Sales 11510 Managing Others 12911 Attracting Others 14712 Detecting Lies 15913 Dealing with Conflict, Aggression, and Confrontation 17114 Cross-Cultural Communication 181A Quick Guide to Finding out About Someone without Asking 193About the Author 199Acknowledgements 201