Emotional Intelligence Pocketbook

Gill Hasson is a bestselling personal development author, whose reassuring approach has helped thousands of people develop and understand the skills they need to lead a more peaceful, stress-free life. She works with people from diverse backgrounds and situations. Her key motivation is her belief in the ability of people to positively change their way of thinking - about life, other people, and themselves. She works in adult education, is an associate tutor at the University of Sussex, and delivers training for QA, one of the UK's largest training providers, and Mumsnet, the UK's largest website for parents.Gill is a freelance journalist and writes articles on personal development and ?relationships for a variety of magazines, including Psychologies and Take A Break, and for a number of websites.With Sue Hadfield she is the author of two books, How to be Assertive in Any Situation and Bounce: Use the Power of Resilience to Live the Life You Want. She is the sole author of Brilliant Communication Skills, Brilliant Emotional Intelligence (both published by Pearson), and with Capstone has published Mindfulness, Emotional Intelligence, How to Deal with Difficult People which reached the #3 spot in the Sunday Times Bestseller list, Mindfulness Pocketbook and Overcoming Anxiety.

"This gem of a book shows you how to stay calm during any possibility." (Woman's Way, June 2017) "This book is well placed for all health and social care professionals who want to better understand themselves and others." (Nursing Times, May 2018)

• Introduction 1Part 1: Understanding Emotions 5Knowing why we have emotions 6Understanding the aspects of emotions 8Understanding the positive intent of emotions 10Understanding how emotions are related 12Tuning into your intuition 14Understanding non-verbal communication 16Finding the words for emotions 18Owning your feelings 20Meeting emotional needs 22Recognising beliefs and expectations about emotions 24Understanding emotional triggers 26Part 2: Managing Emotions 29Having confident body language 30Dialling down heightened emotions 32Managing stress 34Managing disappointment 36Managing regret and remorse 38Forgiving 40Managing jealousy 42Managing envy 44Managing blame 46Managing sadness 48Managing embarrassment 50Managing loneliness 52Managing worry and anxiety 54Managing anger 56Managing guilt 58Managing emotional eating and drinking 60Managing criticism 62Part 3: Developing your Emotional Intelligence 65Practising positive thinking 66Managing change 68Having courage 70Keeping an open mind: Being curious 72Developing patience 74Developing willpower 76Making decisions 78Accepting 80Establishing boundaries and limits 82Asserting what you want 84Building confidence 86Acting ‘as if’ 88Part 4: Developing your Social Intelligence 91Listening for feelings 92Empathising 94Managing someone’s disappointment 96Being kind and considerate 98Managing someone else’s anger 100Motivating and inspiring 102Making compromises 104Delegating 106Understanding and managing group dynamics 108Shutting someone up. Nicely. 110Managing the silent treatment 112Giving criticism 114About the Author 116More Quotes 117Useful Websites 118