DON’T LET PROBLEM PEOPLE GET TO YOU!Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.This book will help you to: Understand what makes difficult people tick and how best to handle themLearn ways to confidently stand up to others and resist the urge to attack backDevelop strategies to calmly navigate emotionally-charged situationsDeal with all kinds of difficult people – hostile, manipulative and the impossibleKnow when to choose your battles, and when to walk awayWhy let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Produktinformation

Utgivningsdatum:2014-11-21
Mått:140 x 213 x 15 mm
Vikt:204 g
Format:Häftad
Språk:Engelska
Antal sidor:208
Förlag:John Wiley and Sons Ltd
ISBN:9780857085672

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Mer om författaren

Gill Hasson has 20 years’ experience teaching and writing on a range of issues to do with personal and professional development, mental health and wellbeing. She is the author of more than 22 books; the bestselling 'Mindfulness', 'Mindfulness Pocketbook', 'Emotional Intelligence' 'Positive Thinking' the Sunday Times bestseller 'How to Deal with 'Difficult People', plus other books on the subjects of resilience, communication skills and assertiveness. Gill also writes books for children. She's written 8 books in the 'We Can Cope' series, including 'Put Your Worries Away.' You can contact Gill by email at gillhasson@btinternet.com.

Recensioner i media

"Everything Hasson writes about is practical and easy to understand, making it ideal for anybody... who sometimes finds it hard to talk to people" (PA Life, February 2015)

Innehållsförteckning

Introduction viiPart One Dealing With Difficult People 11 Difficult People and Their Difficult Behaviour 32 Is It You? 173 Communicating With Difficult People 454 Standing Up to Difficult People 67Part Two Putting It Into Practice 915 Dealing With Direct Hostility 936 Dealing With Indirect Hostility 1177 Dealing With Passive People 143Part Three When All Else Fails 1618 Dealing With Impossible People 163Conclusion 185About the Author 189Acknowledgements 191Index 193