Gill Hasson is a bestselling author and careers coach with over 25 years’ experience in the areas of personal and career development. She’s a freelance tutor and teacher in mental health issues and delivers training for adult education organisations, voluntary and business organisations, and the public sector.

Select Guide Rating

• Introduction viiPart One Dealing With Difficult People 11 Difficult People and Their Difficult Behaviour 32 Is It You? 193 Communicating With Difficult People 494 Standing Up to Difficult People 75Part Two Putting It Into Practice 1035 Dealing With Direct Hostility 1056 Dealing With Indirect Hostility 1297 Dealing With Passive People 159Part Three When All Else Fails 1778 Dealing With Impossible People 1799 Speaking Up and Standing Up for Other People: Being an Active Bystander 201Conclusion 213About the Author 217Acknowledgements 219Index 221

Gill Hasson is a bestselling author and careers coach with over 25 years’ experience in the areas of personal and career development. She’s a freelance tutor and teacher in mental health issues and delivers training for adult education organisations, voluntary and business organisations, and the public sector.

Select Guide Rating

• Introduction viiPart One Dealing With Difficult People 11 Difficult People and Their Difficult Behaviour 32 Is It You? 193 Communicating With Difficult People 494 Standing Up to Difficult People 75Part Two Putting It Into Practice 1035 Dealing With Direct Hostility 1056 Dealing With Indirect Hostility 1297 Dealing With Passive People 159Part Three When All Else Fails 1778 Dealing With Impossible People 1799 Speaking Up and Standing Up for Other People: Being an Active Bystander 201Conclusion 213About the Author 217Acknowledgements 219Index 221

Gill Hasson is a bestselling author and careers coach with over 25 years’ experience in the areas of personal and career development. She’s a freelance tutor and teacher in mental health issues and delivers training for adult education organisations, voluntary and business organisations, and the public sector.

Select Guide Rating

• Introduction viiPart One Dealing With Difficult People 11 Difficult People and Their Difficult Behaviour 32 Is It You? 193 Communicating With Difficult People 494 Standing Up to Difficult People 75Part Two Putting It Into Practice 1035 Dealing With Direct Hostility 1056 Dealing With Indirect Hostility 1297 Dealing With Passive People 159Part Three When All Else Fails 1778 Dealing With Impossible People 1799 Speaking Up and Standing Up for Other People: Being an Active Bystander 201Conclusion 213About the Author 217Acknowledgements 219Index 221