Growing the Productivity of Government Services

Patrick Dunleavy, London School of Economics and Political Science, UK and Leandro Carrera, Pensions Policy Institute, King’s College, UK

’Dunleavy and Carrera have performed a difficult, burdensome, original, practical and innovative service to the public sector practitioners and academic observers of public administration and public sector management. This is a book that simply had to be written, but it took a colossal amount of time, effort and experience to do so, and to do it so well.’

• Contents: Preface 1. Introduction: Why has Government Productivity been so Neglected in Economics and Public Management? Part I: Nationally Provided Government Services 2. Studying National Agencies’ Productivity 3. Rapid Productivity Growth – Customs Regulation 4. Growing Productivity Gradually – Tax Services 5. How Productivity can Remain Unchanged Despite Major Investments – Social Security 6. Broadening the Picture – Two National Regulatory Agencies Part II: Analysing Decentralized Government Services 7. Methods and Quality Issues in Analysing Complex and Localized Services 8. Hospital Productivity in England’s National Health Service Part III: Sustainable Increases in Productivity 9. Embracing Digital Change and Enhancing Organizational Learning 10. Pushing through to Productivity Advances References Index