Improving Staff Effectiveness in Human Service Settings

Frederiksen, Lee W; Riley, Anne W

• Contents IntroductionSection I: A Perspective Organizational Behavior Management in Human Service Settings: Problems and Prospects Section II: Developing Approaches to Effectiveness An Organizational Behavior Management Approach to Quality Assurance in a Community Mental Health Center Process Versus Outcome Feedback and Goal Setting in a Human Service Organization Application of a Personalized System of Instruction to a Large, Personnel Training Program Section III: Applications Description and Evaluation of an Approach to Implementing Programs in Organizational Settings A Case Study in the Programming and Maintenance of Institutional Change Changing Patterns of Residential Care: A Case Study of Administrative and Program Changes A Case Study Examining the Effectiveness and Cost of Incentive Programs to Reduce Staff Absenteeism in a Preschool Author Index