Evaluation of Employee Assistance Programs

Marvin D Feit, Michael J Holosko

• Contents EAPs: Assessing How They WorkSection I: “State-of-the-Art” of the EAP Field Economic Change and Social Welfare: Implications for Employees’ Assistance EAPs in Transition: Purpose and Scope of Services A Comparative Analysis of In-House and Contractual Employee Assistance Programs Section II: The Context of EAP Evaluations Prerequisites for EAP Evaluations: A Case for More Thoughtful Evaluation Planning Paving the Way for EAP Evaluations: Implications for Social Work Issues to Consider in Planning Employee Assistance Program Evaluations Evaluating Employee Assistance Programs: Obstacles, Issues, and Strategies Evaluating Organizations Through an Employee Assistance Program Using an Organization Development Model Formative Evaluation of EAPs by Studying Role Perceptions and Organizational Cultures EAP Benefit and Cost Structure Analysis: A Suggested Estimation Method A Framework for Evaluating Employee Assistance Programs Assessing Employment Assistance Programs: Evaluation Typology and Models Section III: Case Examples of EAP Evaluations Employee Assistance Program Evaluation in a Federal Government Agency A Brief Overview of Research Techniques Used to Evaluate Three Employee Assistance Programs Through the Family Service Association of Metropolitan Toronto Experience The Development and Evaluation of a Case Management System in an Employee Assistance Program One Organization’s Experience in a Case Management/EAP Program: Implications for Monitoring and Evaluation Establishing and Evaluating an Industrial Social Work Programme: The Seagram, Amherstburg Experience Evaluating the Development of Employee Assistance Programs in Rural Communities Employee Drug and Alcohol Use Estimates: Assessment Styles and Issues Section IV: Epilogue Onward and Upward