W. E. Lyons is Professor of Political Science and Public Administration at the University of Kentucky. He is a specialist in urban government and politics, bureaucratic politics, intergovernmental relations, and land use regulation and growth management. In addition to having published numerous articles in a variety of leading social science journals, David Lowery is Professor and Chair of the Department of Political Science of the University of North Carolina at Chapel Hill where he teaches public budgeting, bureaucratic politics, and research methods. He has published extensively on these topics in the American Political Science Review, the American Journal of Political Science, and the Journal of Politics. Ruth Hoogland DeHoog is Associate Professor of Political Science and Director of the Master of Public Affairs Program at the University of North Carolina at Greensboro. She is author of Contracting Out for Human Services (SUNY Press), and of articles in several leading political science and public administration journals.

• 1. Introduction: The Lexington and Louisville Study 2. The Sources of Citizen Satisfaction 3. Responding to Dissatisfaction: The EVLN Model 4. Testing the EVLN Model 5. A Closer Look at the Tiebout Model 6. Institutions and Citizen Attribution Error 7. Fragmentation and Suburban Ghettos 8. Citizenship in the Metropolis 9. Designing Urban Institutions