Lynn Ellis is a retired professor of management at the University of New Haven and president of Lynn W. Ellis Associates, a consulting firm for telecommunications, technology management, and strategic planning. A Fellow of the Institute of Electrical and Electronic Engineers, and of the American Association for the Advancement of Science, he earned his doctorate in management from Pace University.

• Introduction to Evaluating R&D Process Management: Motivation for Evaluating Projects. Government Policy Towards R&D. Finding Funds for R&D. An Approach to Metrics -- A Balanced Innovation Scorecard. Some Lessons Learned From Selected Metrics. Managing the Financial Boundary: Evaluating in Economic Terms. Traditional Methods of R&D Evaluation. Manage Within Your Firm's Financial Culture. Character of Measurements. Financial Frameworks Lessons Learned. Evaluating the External Commercial and Technical Tasks of R&D: Market Share. Evaluating External Sources of Knowledge. Build-Up of Commercial Knowledge. Build-Up of Technological Knowledge. Effect of Internal Organization on Boundary Spanning. Lessons Learned on External Boundary Spanning. Measurements in the R&D Process: A R&D Process Model. Process as a Function of Time. Lessons Learned on Managing Along the Process. Managing the Interaction with Other Functions: Managing Upstream Interfaces. Downstream Output Measurements. Lessons Learned on Managing the Interaction Process. Evaluating Cross-Functional Innovation Teams: Why Cross-Functional Teams? Lessons Learned on Team Evaluation. Cycle Time -- Outcome and Output Evaluation Metrics: Introduction to Cycle-Time Measurement. Expanded Dimensions of Time to Market. Measuring and Recording Time. Measuring Overall Time. Measuring Time Segments. Lessons Learned on Expanded Time Measurement. From Evaluation to Time Management: Time Management Practices. Accelerating the Innovation Process. Time Management Lessons Learned. Interaction and Input Metrics: Interactions with Other Organizational Units. Measuring Inputs to the R&D Process. Evaluating Internal R&D Processes: Management of Human Resource Issues. Lessons Learned on Internal Process Metrics. Customer Satisfaction Evaluation and Measurement: Defining the Customer and Satisfaction. The Survey Instrument. Lessons Learned on Measuring Customer Satisfaction. Improving Strategic Intent Results Through Other Evaluation Measurements: New Products and Services. Using Benchmarking for Innovation. Measuring Improvement and Growth. A Proposed R&D Effectiveness Index. Key Lessons Learned on Measuring and Evaluating Strategic Innovation. Financial Frameworks in an Innovation Perspective: Financial Analysts' Views of R&D. R&D Executives Panel Discussion. Financial Results. Financial Frameworks Lessons Learned. Methods of Quantitative Management. What is the Best Set of Leading Indicators?: Innovation Outcome Evaluation and Measurement. The Best Set of Innovation Precursors. Afterthoughts. Glossary. Index.

Lynn Ellis is a retired professor of management at the University of New Haven and president of Lynn W. Ellis Associates, a consulting firm for telecommunications, technology management, and strategic planning. A Fellow of the Institute of Electrical and Electronic Engineers, and of the American Association for the Advancement of Science, he earned his doctorate in management from Pace University.

• Introduction to Evaluating R&D Process Management: Motivation for Evaluating Projects. Government Policy Towards R&D. Finding Funds for R&D. An Approach to Metrics -- A Balanced Innovation Scorecard. Some Lessons Learned From Selected Metrics. Managing the Financial Boundary: Evaluating in Economic Terms. Traditional Methods of R&D Evaluation. Manage Within Your Firm's Financial Culture. Character of Measurements. Financial Frameworks Lessons Learned. Evaluating the External Commercial and Technical Tasks of R&D: Market Share. Evaluating External Sources of Knowledge. Build-Up of Commercial Knowledge. Build-Up of Technological Knowledge. Effect of Internal Organization on Boundary Spanning. Lessons Learned on External Boundary Spanning. Measurements in the R&D Process: A R&D Process Model. Process as a Function of Time. Lessons Learned on Managing Along the Process. Managing the Interaction with Other Functions: Managing Upstream Interfaces. Downstream Output Measurements. Lessons Learned on Managing the Interaction Process. Evaluating Cross-Functional Innovation Teams: Why Cross-Functional Teams? Lessons Learned on Team Evaluation. Cycle Time -- Outcome and Output Evaluation Metrics: Introduction to Cycle-Time Measurement. Expanded Dimensions of Time to Market. Measuring and Recording Time. Measuring Overall Time. Measuring Time Segments. Lessons Learned on Expanded Time Measurement. From Evaluation to Time Management: Time Management Practices. Accelerating the Innovation Process. Time Management Lessons Learned. Interaction and Input Metrics: Interactions with Other Organizational Units. Measuring Inputs to the R&D Process. Evaluating Internal R&D Processes: Management of Human Resource Issues. Lessons Learned on Internal Process Metrics. Customer Satisfaction Evaluation and Measurement: Defining the Customer and Satisfaction. The Survey Instrument. Lessons Learned on Measuring Customer Satisfaction. Improving Strategic Intent Results Through Other Evaluation Measurements: New Products and Services. Using Benchmarking for Innovation. Measuring Improvement and Growth. A Proposed R&D Effectiveness Index. Key Lessons Learned on Measuring and Evaluating Strategic Innovation. Financial Frameworks in an Innovation Perspective: Financial Analysts' Views of R&D. R&D Executives Panel Discussion. Financial Results. Financial Frameworks Lessons Learned. Methods of Quantitative Management. What is the Best Set of Leading Indicators?: Innovation Outcome Evaluation and Measurement. The Best Set of Innovation Precursors. Afterthoughts. Glossary. Index.