ROBERT J. THIERAUF is Professor of Information and Decision Sciences at Xavier University, Cincinnati, Ohio. Formerly a staff accountant (CPA) and consultant at Coopers & Lybrand, Thierauf has written extensively on management information systems, management science, and computers. He is the author of 28 books, nine under the Quorum Books imprint.

• Figures Preface Abbreviations Introduction to Effective MIS Management Effective MIS Management Leverages Information Technology Problems Facing MIS Management Effective Strategic Planning and Total Quality Management Strategic Planning of the MIS Organization Total Quality Management and Performance Standards Effective MIS Organization Structures Formal Organization of MIS Personnel Informal Organization of MIS Personnel Effective Information Technology Computer Hardware and Software Databases and Data Communications Effective Systems Development Process and End-User Computing Systems Development Systems Implementation and Maintenance End-User Computing Effective Direction of MIS Personnel and End Users Selection and Motivation of MIS Personnel Training and Performance Evaluation of MIS Personnel Effective Control over the MIS Organization MIS Controls Evaluation of the MIS Organization Index

ROBERT J. THIERAUF is Professor of Information and Decision Sciences at Xavier University, Cincinnati, Ohio. Formerly a staff accountant (CPA) and consultant at Coopers & Lybrand, Thierauf has written extensively on management information systems, management science, and computers. He is the author of 28 books, nine under the Quorum Books imprint.

• Figures Preface Abbreviations Introduction to Effective MIS Management Effective MIS Management Leverages Information Technology Problems Facing MIS Management Effective Strategic Planning and Total Quality Management Strategic Planning of the MIS Organization Total Quality Management and Performance Standards Effective MIS Organization Structures Formal Organization of MIS Personnel Informal Organization of MIS Personnel Effective Information Technology Computer Hardware and Software Databases and Data Communications Effective Systems Development Process and End-User Computing Systems Development Systems Implementation and Maintenance End-User Computing Effective Direction of MIS Personnel and End Users Selection and Motivation of MIS Personnel Training and Performance Evaluation of MIS Personnel Effective Control over the MIS Organization MIS Controls Evaluation of the MIS Organization Index

ROBERT J. THIERAUF is Professor of Information and Decision Sciences at Xavier University, Cincinnati, Ohio. Formerly a staff accountant (CPA) and consultant at Coopers & Lybrand, Thierauf has written extensively on management information systems, management science, and computers. He is the author of 28 books, nine under the Quorum Books imprint.

• Figures Preface Abbreviations Introduction to Effective MIS Management Effective MIS Management Leverages Information Technology Problems Facing MIS Management Effective Strategic Planning and Total Quality Management Strategic Planning of the MIS Organization Total Quality Management and Performance Standards Effective MIS Organization Structures Formal Organization of MIS Personnel Informal Organization of MIS Personnel Effective Information Technology Computer Hardware and Software Databases and Data Communications Effective Systems Development Process and End-User Computing Systems Development Systems Implementation and Maintenance End-User Computing Effective Direction of MIS Personnel and End Users Selection and Motivation of MIS Personnel Training and Performance Evaluation of MIS Personnel Effective Control over the MIS Organization MIS Controls Evaluation of the MIS Organization Index