Jori P. Kalkman is Associate Professor in the Faculty of Military Sciences at the Netherlands Defence Academy and was a visiting researcher at the Swedish Defence University. His work focuses on frontline crisis operations and has been published in various management journals as well as in specialized emergency response, military, and humanitarian outlets.

'I highly recommend Frontline Crisis Response for anyone looking for an in-depth guide on how to effectively handle crisis situations. This book provides a comprehensive overview of the theoretical and empirical knowledge and mindset needed to respond to crises, whether it be in a professional or educational setting. The author presents deep insights and real-world examples to help readers understand how to navigate through complex and challenging situations. Whether you are an experienced crisis responder or a student, Frontline Crisis Response is an indispensable resource that will give you the confidence and capability to act when it matters most.' Aida Alvinius, Associate Professor, Department of Security, Strategy, and Leadership, Swedish Defence University (SEDU)

• 1. Dilemmas in frontline crisis response; 2. Leadership: command and control versus decentralization; 3. Sensemaking: creating clarity versus embracing uncertainty; 4. Acting: planned routines versus spontaneous improvisation; 5. Ethics: organizational norms versus individual convictions; 6. Emotions: involvement versus detachment; 7. Ties: cohesion versus contestation; 8. Structures: organizing versus disorganizing; 9. Coordination: integration versus fragmentation; 10. Civilians: inclusion versus exclusion; 11. Technology: early adoption versus skepticism; 12. Goals: restoring order versus social transformation; 13. Advancing research on frontline crisis response.

Jori P. Kalkman is Associate Professor in the Faculty of Military Sciences at the Netherlands Defence Academy and was a visiting researcher at the Swedish Defence University. His work focuses on frontline crisis operations and has been published in various management journals as well as in specialized emergency response, military, and humanitarian outlets.

'I highly recommend Frontline Crisis Response for anyone looking for an in-depth guide on how to effectively handle crisis situations. This book provides a comprehensive overview of the theoretical and empirical knowledge and mindset needed to respond to crises, whether it be in a professional or educational setting. The author presents deep insights and real-world examples to help readers understand how to navigate through complex and challenging situations. Whether you are an experienced crisis responder or a student, Frontline Crisis Response is an indispensable resource that will give you the confidence and capability to act when it matters most.' Aida Alvinius, Associate Professor, Department of Security, Strategy, and Leadership, Swedish Defence University (SEDU)

• 1. Dilemmas in frontline crisis response; 2. Leadership: command and control versus decentralization; 3. Sensemaking: creating clarity versus embracing uncertainty; 4. Acting: planned routines versus spontaneous improvisation; 5. Ethics: organizational norms versus individual convictions; 6. Emotions: involvement versus detachment; 7. Ties: cohesion versus contestation; 8. Structures: organizing versus disorganizing; 9. Coordination: integration versus fragmentation; 10. Civilians: inclusion versus exclusion; 11. Technology: early adoption versus skepticism; 12. Goals: restoring order versus social transformation; 13. Advancing research on frontline crisis response.

Jori P. Kalkman is Associate Professor in the Faculty of Military Sciences at the Netherlands Defence Academy and was a visiting researcher at the Swedish Defence University. His work focuses on frontline crisis operations and has been published in various management journals as well as in specialized emergency response, military, and humanitarian outlets.

'I highly recommend Frontline Crisis Response for anyone looking for an in-depth guide on how to effectively handle crisis situations. This book provides a comprehensive overview of the theoretical and empirical knowledge and mindset needed to respond to crises, whether it be in a professional or educational setting. The author presents deep insights and real-world examples to help readers understand how to navigate through complex and challenging situations. Whether you are an experienced crisis responder or a student, Frontline Crisis Response is an indispensable resource that will give you the confidence and capability to act when it matters most.' Aida Alvinius, Associate Professor, Department of Security, Strategy, and Leadership, Swedish Defence University (SEDU)

• 1. Dilemmas in frontline crisis response; 2. Leadership: command and control versus decentralization; 3. Sensemaking: creating clarity versus embracing uncertainty; 4. Acting: planned routines versus spontaneous improvisation; 5. Ethics: organizational norms versus individual convictions; 6. Emotions: involvement versus detachment; 7. Ties: cohesion versus contestation; 8. Structures: organizing versus disorganizing; 9. Coordination: integration versus fragmentation; 10. Civilians: inclusion versus exclusion; 11. Technology: early adoption versus skepticism; 12. Goals: restoring order versus social transformation; 13. Advancing research on frontline crisis response.