Frontline Crisis Response

Operational Dilemmas in Emergency Services, Armed Forces, and Humanitarian Organizations

AvJori P. Kalkman

Inbunden, Engelska, 2023

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Beskrivning

Frontline crisis response is challenging. Emergency responders, soldiers, and humanitarian aid workers all operate at the frontlines of threatening, uncertain crisis situations on a daily basis. Under intense pressure, they need to make a range of difficult decisions: to follow preexisting plans or improvise; to abide by top-down instructions or take discretionary actions; to get emotionally involved or keep a rational distance? These dilemmas define their work but, until now, have not been subjected to systematic investigation. This book conducts in-depth studies of eleven such dilemmas by integrating a wide array of research findings on crisis response operations. The comprehensive overview of crisis response research shows how frontline responders deal with these dilemmas amidst the chaos of crises and forms the basis for the formulation of a theory of frontline crisis response. As such, this book will undoubtedly help to understand, evaluate, and advance crisis response operations.

Produktinformation

Utgivningsdatum:2023-10-12
Mått:158 x 235 x 21 mm
Vikt:550 g
Format:Inbunden
Språk:Engelska
Antal sidor:278
Förlag:Cambridge University Press
ISBN:9781009262194

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Mer om författaren

Jori P. Kalkman is Associate Professor in the Faculty of Military Sciences at the Netherlands Defence Academy and was a visiting researcher at the Swedish Defence University. His work focuses on frontline crisis operations and has been published in various management journals as well as in specialized emergency response, military, and humanitarian outlets.

Recensioner i media

'I highly recommend Frontline Crisis Response for anyone looking for an in-depth guide on how to effectively handle crisis situations. This book provides a comprehensive overview of the theoretical and empirical knowledge and mindset needed to respond to crises, whether it be in a professional or educational setting. The author presents deep insights and real-world examples to help readers understand how to navigate through complex and challenging situations. Whether you are an experienced crisis responder or a student, Frontline Crisis Response is an indispensable resource that will give you the confidence and capability to act when it matters most.' Aida Alvinius, Associate Professor, Department of Security, Strategy, and Leadership, Swedish Defence University (SEDU)

Innehållsförteckning

1. Dilemmas in frontline crisis response; 2. Leadership: command and control versus decentralization; 3. Sensemaking: creating clarity versus embracing uncertainty; 4. Acting: planned routines versus spontaneous improvisation; 5. Ethics: organizational norms versus individual convictions; 6. Emotions: involvement versus detachment; 7. Ties: cohesion versus contestation; 8. Structures: organizing versus disorganizing; 9. Coordination: integration versus fragmentation; 10. Civilians: inclusion versus exclusion; 11. Technology: early adoption versus skepticism; 12. Goals: restoring order versus social transformation; 13. Advancing research on frontline crisis response.