“This book provides a practical, well-designed, comprehensive and highly adaptable framework for creating a relevant performance management system in any enterprise, whether private or public. I therefore recommend it to all administrative and operational managers in private entities, to public administrators at any level and also to anyone else who is seriously interested in the significant area of key performance indicators.”Prof. Peter J Baldacchino Ph.D. (Lboro.), M.Phil. (Lboro.), F.C.C.A., F.I.A., C.P.A., Faculty of Economics, Management & Accountancy, University of Malta“This book delivers the most practical and straightforward examples I have ever read. It outfits you with a new way of seeing and working by using innovative performance management tools, including AI – sparking creativity and innovation within the workplace. Simply a breath of fresh air! I would recommend this book to all leaders of government entities, private companies, and academics alike.”Renzo Farrugia B.Accty (Hons, MBA (Henley), CPA, FIA., Senior Manager, Malta Investment Management Company Limited“This book by Emanuel Camilleri is a practical tool explaining, in understandable language, the benefits of KPIs, without the use of complex academic terms. It should serve as a useful vade mecum to those managers working in the public service or the private sector.”Joseph Said, Chairman, Maltapost Plc and CEO & Executive Director, Lombard Bank Malta Plc“Dr Emanuel Camilleri has once again managed to make best use of both his sound academic knowledge as well as extensive hands-on experience at the highest levels of management to publish this extremely useful and practical book Key Performance Indicators: The Complete Guide to KPIs for Business Success. I gladly endorse this high quality publication, focusing on such a topical theme, which I consider a must for all managers who want to develop a successful career within both the public as well as the private sector.”Charles Deguara B.A. (Hons) Business Management, Auditor General, National Audit Office, Malta “Key Performance Indicators: The Complete Guide to KPIs for Business Success is an essential manual that helps managers in public and private sectors devise and employ performance indicators as a key approach that ensures accountability in fundamental areas of management. The guide is thus an indispensable companion for any manager who values professionalism as a leading ethos.”Prof. Frank Bezzina B.Ed. (Hons.)(Melit.), Dip.Ed.Mangt.(JEB), M.Sc. (SHU),Ph.D. (Melit.), Pro-Rector for International Development & Quality Assurance, University of Malta
