Employees and Internal Social Media

Vibeke Thøis Madsen, PhD, is a senior associate professor of strategic communication at DMJX, the Danish School of Media and Journalism.

“With her thorough and highly detailed discussion of internal social media, Vibeke Thøis Madsen interestingly captures the opportunities and pitfalls of this medium for today's organisations. While the book is generally optimistic about the use of such media, it manages to maintain a necessary complexity in analysing key dimensions such as expectations of the medium, employee engagement, communication roles, leadership, control and self-censorship. Combined with an extensive use of cases and examples, the book offers an overview that avoids simplification and idealisation. This makes it both interesting for communication students in higher education and relevant for practitioners in all types of organisations.”Lars Thøger Christensen, Professor, Copenhagen Business School, Denmark

• Introduction 1. A multivocal communication arena 2. The organisational context 3. Multivocal communication and its value for organisations 4. Internal social media as organisational listening 5. The role of the internal social media coordinator 6. User types and communication roles on internal social media 7. Employees as strategic and reflective communicators 8. Critical conversations on internal social media 9. Communicative leadership and coworkership on internal social media