Kathy Miller is a distinguished senior business executive whose extensive leadership in driving operational excellence across aerospace, automotive, and diversified industrial industries is well recognized. She has directed operations exceeding $3B in scope, holding P&L responsibility and corporate stewardship over diverse areas such as lean enterprise, quality assurance, strategy deployment, and industrial design. Kathy's leadership ethos is deeply rooted in cultivating organizational cultures defined by inclusivity, trust, accountability, and relentless improvement.Her role as the Global Vice President of Vertiv Operating System saw her spearhead the development and implementation of its operating system, enhancing organizational efficiencies worldwide. Previously, as Global Director of Manufacturing, Assembly, and Test at Rolls-Royce Defense, Kathy delivered aerospace engines and naval components to global military markets, overseeing a transformative $400m upgrade of U.S. facilities that integrated cutting-edge manufacturing technologies. Her tenure at Parker Hannifin as General Manager of the Engineered Seals Division and Vice President – Lean Enterprise & Quality witnessed substantial business growth and operational improvements, reinforcing her reputation as a leader capable of ushering in substantial transformations.A significant highlight in her career was when her leadership and operational strategies were recognized by receiving the prestigious Shingo Prize for operational excellence, affirming her effectiveness in implementing lean transformations. This accolade is a testament to her skill in enhancing manufacturing processes and leadership practices that yield high-performance results. Kathy's contributions to advancing women in the manufacturing sector were honored in 2021 when she was inducted into the Women in Manufacturing Hall of Fame. This recognition underscores her commitment to promoting inclusivity and supporting the advancement of women in traditionally male-dominated industries.Kathy is also a prolific speaker and author, contributing to prominent industry publications and sharing her insights at leading conferences including Industry Week, Women in Manufacturing, and the International Positive Psychology Association. Her co-authored book, Steel Toes and Stilettos: A True Story of Women Manufacturing Leaders and Lean Transformation Success (Routledge, 2022), further cements her authority in merging operational prowess with positive organizational strategies.Kathy Miller's impressive contributions to the field of positive psychology and leadership continue to gain widespread recognition. Her paper, "How Positive Psychology Helps Leaders Create Inclusive, Better-Performing Organizations," published in Leader to Leader, has been acknowledged as one of the most downloaded articles during its first 12 months of publication by Wiley. This accolade highlights her impactful work in promoting inclusive and high-performing organizational cultures through the application of positive psychology, further establishing her as a leading voice in both the academic and professional communities. This significant milestone amplifies her influence in shaping contemporary leadership practices.Holding a Bachelor of Science in Industrial & Systems Engineering from Kettering University, an MBA from Ball State University, and a Masters in Applied Positive Psychology from the University of Pennsylvania, she continues to influence the manufacturing sector through her roles on the boards of Amsted Industries and Conexus, and strategic advisory relationships with firms such as Madison Industries, Panasonic, Subaru, and Thermo Fisher Scientific. This blend of practical leadership, scholarly insight, and commitment to positive industrial practices makes Kathy Miller's upcoming publications and insights highly relevant for those aiming to reshape the future of manufacturing.

Kathy rose from a shop-floor industrial engineer to a global vice president of operations, so she writes from experience, not just theory. Yet, this book is interlaced with foundational theories of human motivation and behavior. As it turned out Kathy, under great pressure to generate cost savings, found along the way that the key was something called Applied Positive Psychology. In this book, we learn how she learned to apply it and bring out the best in people, and even global organizations, leading to outstanding results for the business and enriched lives for the people she led.-- Jeffrey K. Liker, Professor Emeritus, Industrial and Operations Engineering, University of Michigan, Author, The Toyota WayThis book brings to life the key elements and “how to” to a successful business strategy. People. Your people. Creating an engaged and empowered workforce through effective team building and responsibility will create top-quartile performance for your organization.-- Lee Banks, Retired Vice Chairman & President, Parker Hannifin CorporationWow—just wow. This book is the wake-up call manufacturing has been waiting for. Kathy Miller shines a light on a long-overlooked reality: true operational success isn’t just about efficiency, lean principles, or technology—it’s about people. This book is more than insightful; it’s actionable. By connecting the ‘soft side’ of leadership to hard business results, Miller delivers the key that so many leaders have missed. After 41 years in business, I’ll admit some of these ideas challenged my thinking—but that’s exactly why they matter. This book belongs in every business school curriculum and in the hands of every leader who wants to build a thriving, future-ready workforce.”-- Cathy Rinne, President Flex-Line AutomationSteel Toes and Stilettos gave women in manufacturing a voice. Kathy’s new book takes it further, showing how leadership grounded in values, resilience, and clear-eyed accountability drives results - without compromising character. Her writing reflects the same thoughtful approach she brings to the shop floor and the boardroom.– Aneesa Muthana, CEO, Pioneer Service & M&M Quality Grinding, Board of Directors, National Association of ManufacturersKathy has written one of the best books I have come across for leaders in manufacturing, masterfully combining elements of human psychology, workplace culture and relationships, operational excellence, and leadership through the celebrations and challenges. Recognizing that sustainable change and growth comes through authentically engaging others’ hearts and minds to inspire, support, and take action, Kathy gives leaders, especially those in manufacturing, science-backed yet practical ways to move organizations forward. This book is on the must-read list for anyone managing people in manufacturing or operations. -- Shelly Elliott, President Holmatro US & CanadaIf you're in any leadership role, particularly in the manufacturing world, this book is a must-read. Kathy's approach is a breath of fresh air in an industry often defined by efficiency and process. She brings a powerful combination of industrial engineering expertise, positive psychology, and years of hands-on leadership to the table. What I love most is how she reimagines operational excellence—not just in terms of production but in how we foster meaningful relationships and create a culture that truly nurtures people. Her experience in leading global operations speaks volumes, and her book is full of practical advice that integrates human flourishing with manufacturing success. She takes a bold stand on the importance of embracing optimism, trust, and inclusivity to drive real innovation and continuous improvement. It's not just about cutting-edge technology and strategies; it's about building teams that thrive together. For anyone leading teams or shaping the future of manufacturing, this book provides the roadmap we need to truly transform our workplaces. Kathy doesn't just talk about better practices—she shows us how to make them a reality, and she does so with warmth, insight, and a real passion for people. If you're ready to lead with more heart and drive meaningful results, this book will inspire you to rethink what success in manufacturing can truly look like.-- Meaghan Ziemba, Owner/Founder, Z-Ink Solutions, Mavens of Manufacturing This is more than just another book on well-being at work. By drawing on years of experience and the latest research, Kathy Miller distills the essence of what it takes to create a flourishing workplace. --Tal Ben-Shahar, Founder, Happiness Studies AcademyKathy Miller's human-centric approach to manufacturing and leadership captured in this book is a highly actionable playbook for industrial leaders: Great for a full-length read, but one you'll also want to keep on your shelf - tabs, notes, and all - for when you have a tricky situation to navigate on the factory floor. It's your personal, trusted advisor for getting the best out of your people when faced with the challenges and opportunities that are a daily part of manufacturing operations. Pulling from Kathy's own extensive experiences in manufacturing as well as the stories of frontline leaders that too often go untold, the book is a pragmatic, must-have tool for your leadership toolbox.-- Chris Luecke, Podcast Host & Founder of Manufacturing Happy Hour Do you want to transform your manufacturing landscape to be a workplace where people thrive and where excellence is valued and achieved? Kathy Miller has combined her extensive industrial experience with her leadership skills and academic training to offer a powerful guide to unleashing well-being and operational excellence in your organization. The book offers a practical playbook and an inspirational uplift from real stories and implementable tools that together provide a roadmap for leading your organization toward sustained excellence. -- Jane Dutton, Professor of Business Administration and Psychology at the University of Michigan (emerita); Co-Founder of the Center for Positive Organizations; Author of Energize Your WorkplaceKathy Miller delivers a compelling roadmap for leaders who want more—not just in results, but in impact, purpose, and legacy. – Sondra Lehman, Former President, LSG Sky Chefs, North AmericaIn today’s evolving workplace, a leader’s true role is to serve, grow, and develop their people. In this insightful and practical guide, Kathy explores how work has changed, why a growth mindset is essential, and how obstacles can be reframed as opportunities. Through real-world stories from the plant floor and actionable exercises for teams, she provides a clear roadmap for transforming industries into more human-centric environments. Whether you’re a seasoned leader or just beginning your journey, this book will inspire you to lead with purpose, adaptability, and heart.-- Ashleigh Walters, Author of Leading with Grit & Grace, Former President, Onex, Inc. Kathy Miller's book is a game-changer for manufacturing leaders. Her unique ability to merge industrial expertise with the principles of positive psychology delivers an inspiring and practical roadmap for building thriving workplaces. In a time of global transformation, this work highlights what many overlook: the real power of manufacturing lies in its people. By integrating operational excellence with human flourishing, Miller challenges us to rethink leadership, innovate boldly, and cultivate cultures of trust, accountability, and relentless improvement. This book is an indispensable guide for leaders who want to create lasting impact both on the factory floor and in the lives of their teams.-- Fred Stipkovits-- President, Ultra-Tech AerospaceTraditionally, manufacturing management has focused on equipment and process, with little emphasis on cultivating the same meaningful personnel-oriented culture with which their organizations approach the “office” side of the business. In Leading Operations with Meaning, Optimism, and Relationships for Excellence, Kathy Miller addresses the importance of seeing the production floor as not just machinery but as a universe of unique, skilled individuals, all seeking similar meaning and fulfillment from their workplace. Miller utilizes decades of anecdotes and hands-on experience to assemble a wonderful how-to manual for production managers and executives pursuing a true people-first culture that will lead to higher achievement and performance excellence. - Elisha Tropper, Founder and CEO, JAG Capital HoldingsThis book shows that when leaders prioritize meaning, optimism, and relationships, performance follows. A must-read for anyone who wants both results and a thriving workforce. -- Tamara Myles, co-author of MEANINGFUL WORK and Professor at Boston CollegeIn this book, Kathy Miller brilliantly bridges the gap between operational excellence and human potential. Drawing from her extensive manufacturing leadership experience, Miller demonstrates how meaning, optimism, and authentic relationships create sustainable performance that technical systems alone cannot achieve. Her insights on cultivating resilience and structured goal setting are essential reading for any leader serious about building both operational excellence and human flourishing.-- Caroline Adams Miller, MAPP, author of Big Goals, Creating Your Best Life, and Getting Grit Kathy Miller’s authentic voice and vast experience deliver a powerful, relatable guide to creating purpose-driven, high-performing teams. -- Amy Ketcham, President, TSUCHIYA GROUP NORTH AMERICATraditional leadership won’t cut it anymore. The companies that win will be those who invest in their people as much as their processes. In this book, Kathy Miller breaks down how to cultivate an engaged workforce, inspire innovation, and create an industrial culture that stands the test of time. -- Lee Crocker, Managing Director & Chair of Board, Kawasaki Precision Machinery, (UK)This book, expertly crafted by Kathy Miller’s decades of industrial industry experience and leadership, delivers a tried-and-true, case-study-backed playbook for sustainable operational success. It demonstrates how leaders can get more from their organizations by prioritizing and fostering workplace culture, as much as operational efficiency, to unlock human potential. -- Kelly Reinke, President, Molecular Products & PurafilWe need to shout it from the rooftops: Manufacturing isn’t just about machines and metrics; it’s about people. The book is a no-nonsense look at leadership in 2025, proving that the real key to success isn’t just efficiency; it’s relationships. This book is practical, engaging, and even funny (yes, really!). Kathy talks about real people, real factories, and real challenges without sugarcoating anything or making it feel like another “rah-rah” business book. It actually makes sense. This book highlights something that’s often ignored: the well-being of the industrial workforce. While most research on workplace culture focuses on office settings, Kathy shines a much-needed spotlight on the people working on the plant floor. She makes a compelling case that manufacturing leaders need to do more than chase efficiency; they need to create environments where employees thrive, not just survive! This book is a must-read for building a workplace where people actually want to show up, contribute, and succeed. -- Lauren (Rinne) Van De Mark, Sales & Marketing Manager at Flex-Line Automation, Inc.

• Part I: Foundations of Human Progress – The Story of Work and Well-Being Chapter 1: The Story of Work Chapter 2: The Story of Well-Being at Work Part II: Meaningful Work Chapter 3: Meaningful Work: Meaningful Life Chapter 4: Personal Drivers of Purpose and Impact Chapter 5: The Why and the How of an Organizational Imperative Chapter 6: Lean and Mean-ingful Chapter 7: Preserving Purpose in the Digital Shift Part III: Optimism Chapter 8: Turning Challenges into Opportunities Chapter 9: A Catalyst for Operational Excellence Chapter 10: Fueling Grit, Goals, and Growth Part IV: Positive Workplace Relationships Chapter 11: High-Quality Connections: How Small Moments Drive Big Results Chapter 12: Compassion: Balancing Accountability with Authentic Care Chapter 13: Psychological Safety: Breaking the Cycle of Fear and Dysfunction Chapter 14: Workplace Dynamics: The Influence of Leaders and Peers Part V: Transformational Leadership Chapter 15: What’s in a Norm? Chapter 16: Norms Fostering Manufacturing Excellence Chapter 17: The Who and How of Successful Norm-Shifting Chapter 18: Now and Forever MORE Appendices Appendix A: Positive Interventions for Enhancing Meaningful Work Appendix B: Positive Interventions Cultivating Optimism Appendix C: Positive Interventions for Developing and Fostering Positive Workplace Relationships References

Kathy Miller is a distinguished senior business executive whose extensive leadership in driving operational excellence across aerospace, automotive, and diversified industrial industries is well recognized. She has directed operations exceeding $3B in scope, holding P&L responsibility and corporate stewardship over diverse areas such as lean enterprise, quality assurance, strategy deployment, and industrial design. Kathy's leadership ethos is deeply rooted in cultivating organizational cultures defined by inclusivity, trust, accountability, and relentless improvement.Her role as the Global Vice President of Vertiv Operating System saw her spearhead the development and implementation of its operating system, enhancing organizational efficiencies worldwide. Previously, as Global Director of Manufacturing, Assembly, and Test at Rolls-Royce Defense, Kathy delivered aerospace engines and naval components to global military markets, overseeing a transformative $400m upgrade of U.S. facilities that integrated cutting-edge manufacturing technologies. Her tenure at Parker Hannifin as General Manager of the Engineered Seals Division and Vice President – Lean Enterprise & Quality witnessed substantial business growth and operational improvements, reinforcing her reputation as a leader capable of ushering in substantial transformations.A significant highlight in her career was when her leadership and operational strategies were recognized by receiving the prestigious Shingo Prize for operational excellence, affirming her effectiveness in implementing lean transformations. This accolade is a testament to her skill in enhancing manufacturing processes and leadership practices that yield high-performance results. Kathy's contributions to advancing women in the manufacturing sector were honored in 2021 when she was inducted into the Women in Manufacturing Hall of Fame. This recognition underscores her commitment to promoting inclusivity and supporting the advancement of women in traditionally male-dominated industries.Kathy is also a prolific speaker and author, contributing to prominent industry publications and sharing her insights at leading conferences including Industry Week, Women in Manufacturing, and the International Positive Psychology Association. Her co-authored book, Steel Toes and Stilettos: A True Story of Women Manufacturing Leaders and Lean Transformation Success (Routledge, 2022), further cements her authority in merging operational prowess with positive organizational strategies.Kathy Miller's impressive contributions to the field of positive psychology and leadership continue to gain widespread recognition. Her paper, "How Positive Psychology Helps Leaders Create Inclusive, Better-Performing Organizations," published in Leader to Leader, has been acknowledged as one of the most downloaded articles during its first 12 months of publication by Wiley. This accolade highlights her impactful work in promoting inclusive and high-performing organizational cultures through the application of positive psychology, further establishing her as a leading voice in both the academic and professional communities. This significant milestone amplifies her influence in shaping contemporary leadership practices.Holding a Bachelor of Science in Industrial & Systems Engineering from Kettering University, an MBA from Ball State University, and a Masters in Applied Positive Psychology from the University of Pennsylvania, she continues to influence the manufacturing sector through her roles on the boards of Amsted Industries and Conexus, and strategic advisory relationships with firms such as Madison Industries, Panasonic, Subaru, and Thermo Fisher Scientific. This blend of practical leadership, scholarly insight, and commitment to positive industrial practices makes Kathy Miller's upcoming publications and insights highly relevant for those aiming to reshape the future of manufacturing.

Kathy rose from a shop-floor industrial engineer to a global vice president of operations, so she writes from experience, not just theory. Yet, this book is interlaced with foundational theories of human motivation and behavior. As it turned out Kathy, under great pressure to generate cost savings, found along the way that the key was something called Applied Positive Psychology. In this book, we learn how she learned to apply it and bring out the best in people, and even global organizations, leading to outstanding results for the business and enriched lives for the people she led.-- Jeffrey K. Liker, Professor Emeritus, Industrial and Operations Engineering, University of Michigan, Author, The Toyota WayThis book brings to life the key elements and “how to” to a successful business strategy. People. Your people. Creating an engaged and empowered workforce through effective team building and responsibility will create top-quartile performance for your organization.-- Lee Banks, Retired Vice Chairman & President, Parker Hannifin CorporationWow—just wow. This book is the wake-up call manufacturing has been waiting for. Kathy Miller shines a light on a long-overlooked reality: true operational success isn’t just about efficiency, lean principles, or technology—it’s about people. This book is more than insightful; it’s actionable. By connecting the ‘soft side’ of leadership to hard business results, Miller delivers the key that so many leaders have missed. After 41 years in business, I’ll admit some of these ideas challenged my thinking—but that’s exactly why they matter. This book belongs in every business school curriculum and in the hands of every leader who wants to build a thriving, future-ready workforce.”-- Cathy Rinne, President Flex-Line AutomationSteel Toes and Stilettos gave women in manufacturing a voice. Kathy’s new book takes it further, showing how leadership grounded in values, resilience, and clear-eyed accountability drives results - without compromising character. Her writing reflects the same thoughtful approach she brings to the shop floor and the boardroom.– Aneesa Muthana, CEO, Pioneer Service & M&M Quality Grinding, Board of Directors, National Association of ManufacturersKathy has written one of the best books I have come across for leaders in manufacturing, masterfully combining elements of human psychology, workplace culture and relationships, operational excellence, and leadership through the celebrations and challenges. Recognizing that sustainable change and growth comes through authentically engaging others’ hearts and minds to inspire, support, and take action, Kathy gives leaders, especially those in manufacturing, science-backed yet practical ways to move organizations forward. This book is on the must-read list for anyone managing people in manufacturing or operations. -- Shelly Elliott, President Holmatro US & CanadaIf you're in any leadership role, particularly in the manufacturing world, this book is a must-read. Kathy's approach is a breath of fresh air in an industry often defined by efficiency and process. She brings a powerful combination of industrial engineering expertise, positive psychology, and years of hands-on leadership to the table. What I love most is how she reimagines operational excellence—not just in terms of production but in how we foster meaningful relationships and create a culture that truly nurtures people. Her experience in leading global operations speaks volumes, and her book is full of practical advice that integrates human flourishing with manufacturing success. She takes a bold stand on the importance of embracing optimism, trust, and inclusivity to drive real innovation and continuous improvement. It's not just about cutting-edge technology and strategies; it's about building teams that thrive together. For anyone leading teams or shaping the future of manufacturing, this book provides the roadmap we need to truly transform our workplaces. Kathy doesn't just talk about better practices—she shows us how to make them a reality, and she does so with warmth, insight, and a real passion for people. If you're ready to lead with more heart and drive meaningful results, this book will inspire you to rethink what success in manufacturing can truly look like.-- Meaghan Ziemba, Owner/Founder, Z-Ink Solutions, Mavens of Manufacturing This is more than just another book on well-being at work. By drawing on years of experience and the latest research, Kathy Miller distills the essence of what it takes to create a flourishing workplace. --Tal Ben-Shahar, Founder, Happiness Studies AcademyKathy Miller's human-centric approach to manufacturing and leadership captured in this book is a highly actionable playbook for industrial leaders: Great for a full-length read, but one you'll also want to keep on your shelf - tabs, notes, and all - for when you have a tricky situation to navigate on the factory floor. It's your personal, trusted advisor for getting the best out of your people when faced with the challenges and opportunities that are a daily part of manufacturing operations. Pulling from Kathy's own extensive experiences in manufacturing as well as the stories of frontline leaders that too often go untold, the book is a pragmatic, must-have tool for your leadership toolbox.-- Chris Luecke, Podcast Host & Founder of Manufacturing Happy Hour Do you want to transform your manufacturing landscape to be a workplace where people thrive and where excellence is valued and achieved? Kathy Miller has combined her extensive industrial experience with her leadership skills and academic training to offer a powerful guide to unleashing well-being and operational excellence in your organization. The book offers a practical playbook and an inspirational uplift from real stories and implementable tools that together provide a roadmap for leading your organization toward sustained excellence. -- Jane Dutton, Professor of Business Administration and Psychology at the University of Michigan (emerita); Co-Founder of the Center for Positive Organizations; Author of Energize Your WorkplaceKathy Miller delivers a compelling roadmap for leaders who want more—not just in results, but in impact, purpose, and legacy. – Sondra Lehman, Former President, LSG Sky Chefs, North AmericaIn today’s evolving workplace, a leader’s true role is to serve, grow, and develop their people. In this insightful and practical guide, Kathy explores how work has changed, why a growth mindset is essential, and how obstacles can be reframed as opportunities. Through real-world stories from the plant floor and actionable exercises for teams, she provides a clear roadmap for transforming industries into more human-centric environments. Whether you’re a seasoned leader or just beginning your journey, this book will inspire you to lead with purpose, adaptability, and heart.-- Ashleigh Walters, Author of Leading with Grit & Grace, Former President, Onex, Inc. Kathy Miller's book is a game-changer for manufacturing leaders. Her unique ability to merge industrial expertise with the principles of positive psychology delivers an inspiring and practical roadmap for building thriving workplaces. In a time of global transformation, this work highlights what many overlook: the real power of manufacturing lies in its people. By integrating operational excellence with human flourishing, Miller challenges us to rethink leadership, innovate boldly, and cultivate cultures of trust, accountability, and relentless improvement. This book is an indispensable guide for leaders who want to create lasting impact both on the factory floor and in the lives of their teams.-- Fred Stipkovits-- President, Ultra-Tech AerospaceTraditionally, manufacturing management has focused on equipment and process, with little emphasis on cultivating the same meaningful personnel-oriented culture with which their organizations approach the “office” side of the business. In Leading Operations with Meaning, Optimism, and Relationships for Excellence, Kathy Miller addresses the importance of seeing the production floor as not just machinery but as a universe of unique, skilled individuals, all seeking similar meaning and fulfillment from their workplace. Miller utilizes decades of anecdotes and hands-on experience to assemble a wonderful how-to manual for production managers and executives pursuing a true people-first culture that will lead to higher achievement and performance excellence. - Elisha Tropper, Founder and CEO, JAG Capital HoldingsThis book shows that when leaders prioritize meaning, optimism, and relationships, performance follows. A must-read for anyone who wants both results and a thriving workforce. -- Tamara Myles, co-author of MEANINGFUL WORK and Professor at Boston CollegeIn this book, Kathy Miller brilliantly bridges the gap between operational excellence and human potential. Drawing from her extensive manufacturing leadership experience, Miller demonstrates how meaning, optimism, and authentic relationships create sustainable performance that technical systems alone cannot achieve. Her insights on cultivating resilience and structured goal setting are essential reading for any leader serious about building both operational excellence and human flourishing.-- Caroline Adams Miller, MAPP, author of Big Goals, Creating Your Best Life, and Getting Grit Kathy Miller’s authentic voice and vast experience deliver a powerful, relatable guide to creating purpose-driven, high-performing teams. -- Amy Ketcham, President, TSUCHIYA GROUP NORTH AMERICATraditional leadership won’t cut it anymore. The companies that win will be those who invest in their people as much as their processes. In this book, Kathy Miller breaks down how to cultivate an engaged workforce, inspire innovation, and create an industrial culture that stands the test of time. -- Lee Crocker, Managing Director & Chair of Board, Kawasaki Precision Machinery, (UK)This book, expertly crafted by Kathy Miller’s decades of industrial industry experience and leadership, delivers a tried-and-true, case-study-backed playbook for sustainable operational success. It demonstrates how leaders can get more from their organizations by prioritizing and fostering workplace culture, as much as operational efficiency, to unlock human potential. -- Kelly Reinke, President, Molecular Products & PurafilWe need to shout it from the rooftops: Manufacturing isn’t just about machines and metrics; it’s about people. The book is a no-nonsense look at leadership in 2025, proving that the real key to success isn’t just efficiency; it’s relationships. This book is practical, engaging, and even funny (yes, really!). Kathy talks about real people, real factories, and real challenges without sugarcoating anything or making it feel like another “rah-rah” business book. It actually makes sense. This book highlights something that’s often ignored: the well-being of the industrial workforce. While most research on workplace culture focuses on office settings, Kathy shines a much-needed spotlight on the people working on the plant floor. She makes a compelling case that manufacturing leaders need to do more than chase efficiency; they need to create environments where employees thrive, not just survive! This book is a must-read for building a workplace where people actually want to show up, contribute, and succeed. -- Lauren (Rinne) Van De Mark, Sales & Marketing Manager at Flex-Line Automation, Inc.

• Part I: Foundations of Human Progress – The Story of Work and Well-Being Chapter 1: The Story of Work Chapter 2: The Story of Well-Being at Work Part II: Meaningful Work Chapter 3: Meaningful Work: Meaningful Life Chapter 4: Personal Drivers of Purpose and Impact Chapter 5: The Why and the How of an Organizational Imperative Chapter 6: Lean and Mean-ingful Chapter 7: Preserving Purpose in the Digital Shift Part III: Optimism Chapter 8: Turning Challenges into Opportunities Chapter 9: A Catalyst for Operational Excellence Chapter 10: Fueling Grit, Goals, and Growth Part IV: Positive Workplace Relationships Chapter 11: High-Quality Connections: How Small Moments Drive Big Results Chapter 12: Compassion: Balancing Accountability with Authentic Care Chapter 13: Psychological Safety: Breaking the Cycle of Fear and Dysfunction Chapter 14: Workplace Dynamics: The Influence of Leaders and Peers Part V: Transformational Leadership Chapter 15: What’s in a Norm? Chapter 16: Norms Fostering Manufacturing Excellence Chapter 17: The Who and How of Successful Norm-Shifting Chapter 18: Now and Forever MORE Appendices Appendix A: Positive Interventions for Enhancing Meaningful Work Appendix B: Positive Interventions Cultivating Optimism Appendix C: Positive Interventions for Developing and Fostering Positive Workplace Relationships References

Kathy Miller is a distinguished senior business executive whose extensive leadership in driving operational excellence across aerospace, automotive, and diversified industrial industries is well recognized. She has directed operations exceeding $3B in scope, holding P&L responsibility and corporate stewardship over diverse areas such as lean enterprise, quality assurance, strategy deployment, and industrial design. Kathy's leadership ethos is deeply rooted in cultivating organizational cultures defined by inclusivity, trust, accountability, and relentless improvement.Her role as the Global Vice President of Vertiv Operating System saw her spearhead the development and implementation of its operating system, enhancing organizational efficiencies worldwide. Previously, as Global Director of Manufacturing, Assembly, and Test at Rolls-Royce Defense, Kathy delivered aerospace engines and naval components to global military markets, overseeing a transformative $400m upgrade of U.S. facilities that integrated cutting-edge manufacturing technologies. Her tenure at Parker Hannifin as General Manager of the Engineered Seals Division and Vice President – Lean Enterprise & Quality witnessed substantial business growth and operational improvements, reinforcing her reputation as a leader capable of ushering in substantial transformations.A significant highlight in her career was when her leadership and operational strategies were recognized by receiving the prestigious Shingo Prize for operational excellence, affirming her effectiveness in implementing lean transformations. This accolade is a testament to her skill in enhancing manufacturing processes and leadership practices that yield high-performance results. Kathy's contributions to advancing women in the manufacturing sector were honored in 2021 when she was inducted into the Women in Manufacturing Hall of Fame. This recognition underscores her commitment to promoting inclusivity and supporting the advancement of women in traditionally male-dominated industries.Kathy is also a prolific speaker and author, contributing to prominent industry publications and sharing her insights at leading conferences including Industry Week, Women in Manufacturing, and the International Positive Psychology Association. Her co-authored book, Steel Toes and Stilettos: A True Story of Women Manufacturing Leaders and Lean Transformation Success (Routledge, 2022), further cements her authority in merging operational prowess with positive organizational strategies.Kathy Miller's impressive contributions to the field of positive psychology and leadership continue to gain widespread recognition. Her paper, "How Positive Psychology Helps Leaders Create Inclusive, Better-Performing Organizations," published in Leader to Leader, has been acknowledged as one of the most downloaded articles during its first 12 months of publication by Wiley. This accolade highlights her impactful work in promoting inclusive and high-performing organizational cultures through the application of positive psychology, further establishing her as a leading voice in both the academic and professional communities. This significant milestone amplifies her influence in shaping contemporary leadership practices.Holding a Bachelor of Science in Industrial & Systems Engineering from Kettering University, an MBA from Ball State University, and a Masters in Applied Positive Psychology from the University of Pennsylvania, she continues to influence the manufacturing sector through her roles on the boards of Amsted Industries and Conexus, and strategic advisory relationships with firms such as Madison Industries, Panasonic, Subaru, and Thermo Fisher Scientific. This blend of practical leadership, scholarly insight, and commitment to positive industrial practices makes Kathy Miller's upcoming publications and insights highly relevant for those aiming to reshape the future of manufacturing.

Kathy rose from a shop-floor industrial engineer to a global vice president of operations, so she writes from experience, not just theory. Yet, this book is interlaced with foundational theories of human motivation and behavior. As it turned out Kathy, under great pressure to generate cost savings, found along the way that the key was something called Applied Positive Psychology. In this book, we learn how she learned to apply it and bring out the best in people, and even global organizations, leading to outstanding results for the business and enriched lives for the people she led.-- Jeffrey K. Liker, Professor Emeritus, Industrial and Operations Engineering, University of Michigan, Author, The Toyota WayThis book brings to life the key elements and “how to” to a successful business strategy. People. Your people. Creating an engaged and empowered workforce through effective team building and responsibility will create top-quartile performance for your organization.-- Lee Banks, Retired Vice Chairman & President, Parker Hannifin CorporationWow—just wow. This book is the wake-up call manufacturing has been waiting for. Kathy Miller shines a light on a long-overlooked reality: true operational success isn’t just about efficiency, lean principles, or technology—it’s about people. This book is more than insightful; it’s actionable. By connecting the ‘soft side’ of leadership to hard business results, Miller delivers the key that so many leaders have missed. After 41 years in business, I’ll admit some of these ideas challenged my thinking—but that’s exactly why they matter. This book belongs in every business school curriculum and in the hands of every leader who wants to build a thriving, future-ready workforce.”-- Cathy Rinne, President Flex-Line AutomationSteel Toes and Stilettos gave women in manufacturing a voice. Kathy’s new book takes it further, showing how leadership grounded in values, resilience, and clear-eyed accountability drives results - without compromising character. Her writing reflects the same thoughtful approach she brings to the shop floor and the boardroom.– Aneesa Muthana, CEO, Pioneer Service & M&M Quality Grinding, Board of Directors, National Association of ManufacturersKathy has written one of the best books I have come across for leaders in manufacturing, masterfully combining elements of human psychology, workplace culture and relationships, operational excellence, and leadership through the celebrations and challenges. Recognizing that sustainable change and growth comes through authentically engaging others’ hearts and minds to inspire, support, and take action, Kathy gives leaders, especially those in manufacturing, science-backed yet practical ways to move organizations forward. This book is on the must-read list for anyone managing people in manufacturing or operations. -- Shelly Elliott, President Holmatro US & CanadaIf you're in any leadership role, particularly in the manufacturing world, this book is a must-read. Kathy's approach is a breath of fresh air in an industry often defined by efficiency and process. She brings a powerful combination of industrial engineering expertise, positive psychology, and years of hands-on leadership to the table. What I love most is how she reimagines operational excellence—not just in terms of production but in how we foster meaningful relationships and create a culture that truly nurtures people. Her experience in leading global operations speaks volumes, and her book is full of practical advice that integrates human flourishing with manufacturing success. She takes a bold stand on the importance of embracing optimism, trust, and inclusivity to drive real innovation and continuous improvement. It's not just about cutting-edge technology and strategies; it's about building teams that thrive together. For anyone leading teams or shaping the future of manufacturing, this book provides the roadmap we need to truly transform our workplaces. Kathy doesn't just talk about better practices—she shows us how to make them a reality, and she does so with warmth, insight, and a real passion for people. If you're ready to lead with more heart and drive meaningful results, this book will inspire you to rethink what success in manufacturing can truly look like.-- Meaghan Ziemba, Owner/Founder, Z-Ink Solutions, Mavens of Manufacturing This is more than just another book on well-being at work. By drawing on years of experience and the latest research, Kathy Miller distills the essence of what it takes to create a flourishing workplace. --Tal Ben-Shahar, Founder, Happiness Studies AcademyKathy Miller's human-centric approach to manufacturing and leadership captured in this book is a highly actionable playbook for industrial leaders: Great for a full-length read, but one you'll also want to keep on your shelf - tabs, notes, and all - for when you have a tricky situation to navigate on the factory floor. It's your personal, trusted advisor for getting the best out of your people when faced with the challenges and opportunities that are a daily part of manufacturing operations. Pulling from Kathy's own extensive experiences in manufacturing as well as the stories of frontline leaders that too often go untold, the book is a pragmatic, must-have tool for your leadership toolbox.-- Chris Luecke, Podcast Host & Founder of Manufacturing Happy Hour Do you want to transform your manufacturing landscape to be a workplace where people thrive and where excellence is valued and achieved? Kathy Miller has combined her extensive industrial experience with her leadership skills and academic training to offer a powerful guide to unleashing well-being and operational excellence in your organization. The book offers a practical playbook and an inspirational uplift from real stories and implementable tools that together provide a roadmap for leading your organization toward sustained excellence. -- Jane Dutton, Professor of Business Administration and Psychology at the University of Michigan (emerita); Co-Founder of the Center for Positive Organizations; Author of Energize Your WorkplaceKathy Miller delivers a compelling roadmap for leaders who want more—not just in results, but in impact, purpose, and legacy. – Sondra Lehman, Former President, LSG Sky Chefs, North AmericaIn today’s evolving workplace, a leader’s true role is to serve, grow, and develop their people. In this insightful and practical guide, Kathy explores how work has changed, why a growth mindset is essential, and how obstacles can be reframed as opportunities. Through real-world stories from the plant floor and actionable exercises for teams, she provides a clear roadmap for transforming industries into more human-centric environments. Whether you’re a seasoned leader or just beginning your journey, this book will inspire you to lead with purpose, adaptability, and heart.-- Ashleigh Walters, Author of Leading with Grit & Grace, Former President, Onex, Inc. Kathy Miller's book is a game-changer for manufacturing leaders. Her unique ability to merge industrial expertise with the principles of positive psychology delivers an inspiring and practical roadmap for building thriving workplaces. In a time of global transformation, this work highlights what many overlook: the real power of manufacturing lies in its people. By integrating operational excellence with human flourishing, Miller challenges us to rethink leadership, innovate boldly, and cultivate cultures of trust, accountability, and relentless improvement. This book is an indispensable guide for leaders who want to create lasting impact both on the factory floor and in the lives of their teams.-- Fred Stipkovits-- President, Ultra-Tech AerospaceTraditionally, manufacturing management has focused on equipment and process, with little emphasis on cultivating the same meaningful personnel-oriented culture with which their organizations approach the “office” side of the business. In Leading Operations with Meaning, Optimism, and Relationships for Excellence, Kathy Miller addresses the importance of seeing the production floor as not just machinery but as a universe of unique, skilled individuals, all seeking similar meaning and fulfillment from their workplace. Miller utilizes decades of anecdotes and hands-on experience to assemble a wonderful how-to manual for production managers and executives pursuing a true people-first culture that will lead to higher achievement and performance excellence. - Elisha Tropper, Founder and CEO, JAG Capital HoldingsThis book shows that when leaders prioritize meaning, optimism, and relationships, performance follows. A must-read for anyone who wants both results and a thriving workforce. -- Tamara Myles, co-author of MEANINGFUL WORK and Professor at Boston CollegeIn this book, Kathy Miller brilliantly bridges the gap between operational excellence and human potential. Drawing from her extensive manufacturing leadership experience, Miller demonstrates how meaning, optimism, and authentic relationships create sustainable performance that technical systems alone cannot achieve. Her insights on cultivating resilience and structured goal setting are essential reading for any leader serious about building both operational excellence and human flourishing.-- Caroline Adams Miller, MAPP, author of Big Goals, Creating Your Best Life, and Getting Grit Kathy Miller’s authentic voice and vast experience deliver a powerful, relatable guide to creating purpose-driven, high-performing teams. -- Amy Ketcham, President, TSUCHIYA GROUP NORTH AMERICATraditional leadership won’t cut it anymore. The companies that win will be those who invest in their people as much as their processes. In this book, Kathy Miller breaks down how to cultivate an engaged workforce, inspire innovation, and create an industrial culture that stands the test of time. -- Lee Crocker, Managing Director & Chair of Board, Kawasaki Precision Machinery, (UK)This book, expertly crafted by Kathy Miller’s decades of industrial industry experience and leadership, delivers a tried-and-true, case-study-backed playbook for sustainable operational success. It demonstrates how leaders can get more from their organizations by prioritizing and fostering workplace culture, as much as operational efficiency, to unlock human potential. -- Kelly Reinke, President, Molecular Products & PurafilWe need to shout it from the rooftops: Manufacturing isn’t just about machines and metrics; it’s about people. The book is a no-nonsense look at leadership in 2025, proving that the real key to success isn’t just efficiency; it’s relationships. This book is practical, engaging, and even funny (yes, really!). Kathy talks about real people, real factories, and real challenges without sugarcoating anything or making it feel like another “rah-rah” business book. It actually makes sense. This book highlights something that’s often ignored: the well-being of the industrial workforce. While most research on workplace culture focuses on office settings, Kathy shines a much-needed spotlight on the people working on the plant floor. She makes a compelling case that manufacturing leaders need to do more than chase efficiency; they need to create environments where employees thrive, not just survive! This book is a must-read for building a workplace where people actually want to show up, contribute, and succeed. -- Lauren (Rinne) Van De Mark, Sales & Marketing Manager at Flex-Line Automation, Inc.

• Part I: Foundations of Human Progress – The Story of Work and Well-Being Chapter 1: The Story of Work Chapter 2: The Story of Well-Being at Work Part II: Meaningful Work Chapter 3: Meaningful Work: Meaningful Life Chapter 4: Personal Drivers of Purpose and Impact Chapter 5: The Why and the How of an Organizational Imperative Chapter 6: Lean and Mean-ingful Chapter 7: Preserving Purpose in the Digital Shift Part III: Optimism Chapter 8: Turning Challenges into Opportunities Chapter 9: A Catalyst for Operational Excellence Chapter 10: Fueling Grit, Goals, and Growth Part IV: Positive Workplace Relationships Chapter 11: High-Quality Connections: How Small Moments Drive Big Results Chapter 12: Compassion: Balancing Accountability with Authentic Care Chapter 13: Psychological Safety: Breaking the Cycle of Fear and Dysfunction Chapter 14: Workplace Dynamics: The Influence of Leaders and Peers Part V: Transformational Leadership Chapter 15: What’s in a Norm? Chapter 16: Norms Fostering Manufacturing Excellence Chapter 17: The Who and How of Successful Norm-Shifting Chapter 18: Now and Forever MORE Appendices Appendix A: Positive Interventions for Enhancing Meaningful Work Appendix B: Positive Interventions Cultivating Optimism Appendix C: Positive Interventions for Developing and Fostering Positive Workplace Relationships References