Organizational Resilience and Artificial Intelligence

Arnab Mukherjee is a recognised subject matter expert in Business Continuity and Organisational Resilience with over two decades of experience designing, implementing, and auditing resilience frameworks across complex organisations. Drawing on specialist knowledge of continuity, crisis management, and enterprise risk, he currently serves as Business Continuity Crisis Manager at Vodafone Qatar, where he leads major resilience initiatives and supports critical national telecom operations during disruptive events. He holds a Master of Science in Business Continuity from Norwich University, Vermont, USA, and has extensive hands-on experience in enterprise risk management, end‑to‑end continuity strategy, testing and exercising, and independent audits of continuity capabilities.Throughout his career, Arnab has provided real‑time support in crisis situations including strikes, road blocks, floods, network outages, and other significant business disruptions, ensuring that essential services remain available and recover rapidly. He played a key role in managing the COVID‑19 response, coordinating safe telecom operations and enabling vaccination for all employees, and successfully established and ran a dedicated WAR Room during the FIFA World Cup 2023 to monitor telecom infrastructure and supply chain resilience. He has led or audited more than 100 organisations against ISO 22301 and ISO 27001, giving him a unique perspective on how standards can be translated into practical, value‑creating resilience.Arnab is a multiple award winner from the Business Continuity Institute (BCI) in Asia and the Middle East, reflecting his contribution to advancing resilience practice in the region. A regular speaker at global business continuity and risk conferences, he is known for turning complex resilience concepts into actionable strategies that boards, executives, and practitioners can apply. This book on Organisational Resilience brings together his field experience, standards expertise, and crisis leadership to offer a practical roadmap for organisations seeking to thrive in an age of disruption.Sachin Kumar is an experienced Risk Management professional with over 15 years of expertise in Business Continuity, Enterprise Risk, and Information Security. He holds several certifications, including CISA, CIRM, PMP, and ISO 22301 Business Continuity Trainer. Sachin has demonstrated expertise across various sectors, such as motorsports, tourism, financial services, and manufacturing. His leadership roles have involved developing and implementing comprehensive Business Continuity and Disaster Recovery programs, conducting risk assessments, and managing enterprise security and compliance initiatives.Sachin has held senior positions at notable organizations, including the Dubai Economy and Tourism Authority, Yas Marina Circuit, PricewaterhouseCoopers, and Ventures Middle East. His accomplishments include leading cybersecurity maturity assessments, enhancing IT disaster recovery programs, and receiving an appreciation award from NCEMA for his contribution to UAE Business Continuity Management Standards.His core competencies include conducting risk assessments, business impact analyses, strategy design, contingency planning, recovery planning, exercise management, and continuous improvement. He leads the process and staff to identify and mitigate risks, vulnerabilities, and potential business interruptions for the organization and its stakeholders. He is also an active member of ARISE, a UN-affiliated initiative for disaster-resilient societies. His mission is to ensure the safety of people, the protection of corporate intellectual property, and the continuity of essential resources, functions, and business services in the face of unforeseen challenges.In addition to his technical skills, Sachin has managed numerous successful projects, published key organizational policies, and implemented advanced tools for crisis communication and business continuity automation. He holds an MBA in Marketing and a B.Tech in Electronics & Communication, further solidifying his strong foundation in both technical and management domains. His recent certification is from MIT in Business Resilience and Crisis Management.

Organizational Resilience and Artificial Intelligence by Arnab Mukherjee and Sachin Kumar presents a timely and highly relevant contribution to the growing body of literature on organizational resilience in the age of digital transformation. The book successfully bridges the gap between traditional resilience frameworks and the emerging role of artificial intelligence, demonstrating how AI can enhance organizational preparedness, crisis response, decision-making, and long-term sustainability. Structured around practical themes such as risk management, crisis leadership, business continuity, supply chain resilience, adaptability, and AI-enabled resilience, the book offers a comprehensive roadmap for organizations seeking to navigate an increasingly uncertain business environment.The biggest strength of the book is its practical orientation. Rather than limiting itself to theoretical discussions, the authors incorporate numerous real-world case studies, industry examples, and actionable frameworks that enable practitioners to translate concepts into implementation. The framework for resilience suggested by the authors, which relies on three factors – situation awareness, management of critical vulnerabilities, and adaptability – is well-structured and easy to understand and implement. The inclusion of AI in the factors of resilience ensures that it remains relevant to today's technology trends without compromising the importance of leadership and human decisions.The text is quite clear and structured, enabling even complex ideas to be understood by a wider audience, which would include the likes of executives, business continuity practitioners, risk managers, academics, and postgraduate students. Every chapter follows on from the previous one, taking the reader from basic concepts to more sophisticated uses of AI in organizational resilience. With many chapters dedicated to such themes as crisis management, supply chain resilience, business continuity planning, and resilience assessment, the book can serve both as a resource for academia and practice. It is worth noting that certain parts might have been written with more detailed discussion of cutting-edge AI techniques and difficulties associated with them, but this is not a drawback of the book at all.Overall, this is a book that is informative and provides a clear outlook of how organizations can use resilient leadership together with artificial intelligence in developing an agile, adaptable and sustainable organization. The authors have clearly articulated that resilience goes beyond risk management to being a strategic capability enabled through the use of intelligent technology and constant learning. Considering the comprehensive nature of this book, its contemporary content, and its insights, I would highly recommend Organizational Resilience and Artificial Intelligence to researchers, industry experts, policy makers, and organizational leaders.Dr. Sharik Ahmad(Ph.D, MCA, UGC-NET, B.Sc (Maths) - Gold Medalist)Senior Lecturer, FTMK,Universiti Teknikal Malaysia Melaka (UTeM)Organizational Resilience and Artificial Intelligence offers a timely and practical guide for organizations seeking to strengthen their resilience in an increasingly uncertain and technology-driven environment. The authors present organizational resilience as a combination of situational awareness, management of core vulnerabilities, and adaptive capacity, and translate these concepts into a structured framework supported by real-world examples, practical checklists, and actionable guidance. Rather than focusing solely on theory, the book emphasizes implementation, making it particularly useful for practitioners responsible for business continuity, risk management, cybersecurity, and organizational governance.One of the book's major strengths is its multidisciplinary perspective. It successfully integrates artificial intelligence, enterprise risk management, business continuity planning, leadership, and crisis management into a coherent resilience framework. The numerous case studies, practical recommendations, and resilience assessment tools make the material accessible to both experienced professionals and readers who are new to organizational resilience. The discussion of cyber threats, critical infrastructure, and emerging technological challenges is especially relevant in today's digital landscape.Overall, this book represents a valuable contribution to the growing body of literature on organizational resilience. It will be of particular interest to executives, IT governance and audit professionals, cybersecurity practitioners, business continuity managers, researchers, and graduate students seeking a practical roadmap for building resilient organizations capable of adapting to rapidly changing environments.Othmane Kamouni

• About this book. About the authors. Preface. Acknowledgements. Chapter 1: Understanding resilience. Chapter 2: Risk management: Risk-based approach. Chapter 3: Leadership in crisis. Chapter 4: Situational awareness and horizon scanning. Chapter 5: Crisis management and emergency response. Chapter 6: Business continuity planning. Chapter 7: Learning and innovation. Chapter 8: Adaptability and flexibility. Chapter 9: Supply chain resilience. Chapter 10: The interconnectedness of organizations. Chapter 11: AI and organizational resilience. Chapter 12: A framework for evaluating and enhancing organizational resilience.