This book explores the new paradigm of quality management in the digital age. Joanna Rosak-Szyrocka and Radosław Wolniak trace the development of this concept in Quality 4.0, illuminating the crucial role quality plays in cutting-edge technology in innovation-driven organizations. Adopting an interdisciplinary perspective, they outline the foundations and concepts of Quality 4.0, assess its human-centered, ethical and strategic dimensions and examine the technologies enabling smart quality.Chapters demonstrate how companies apply the principles of Quality 4.0 by merging technological advances and quality management with social responsibility and sustainable agendas. Drawing on a rich array of case studies, the authors illustrate that quality not only functions as a basis for competitive advancement but facilitates trust, transparency and inclusion between people and technology. Ultimately, the authors introduce their own model, ‘Quality 4.0: A Modern Approach’, incorporating technological, organizational and human aspects to design quality systems that embody efficiency, morality, sustainability and social inclusiveness.Quality 4.0 and Artificial Intelligence is a crucial resource for students and scholars of business and management and industrial engineering. It is also an invigorating read for academics across the social sciences, particularly in economics and finance, and innovation and technology studies.
