Arjen Boin is Professor of Public Institutions and Governance at the Institute of Political Science, Leiden University. Paul 't Hart is Professor of Public Administration at the Utrecht School of Governance, which he joined in 2001. Since June 2011 he has also been Associate Dean at the Netherlands School of Government in The Hague, a position he also held between 2002 and 2005. Eric Stern is Professor of Political Science at the Swedish Defence University, Editor-in-Chief of the Oxford Research Encyclopedia of Crisis Analysis, and a Fellow of the University of Delaware Disaster Research Center. Bengt Sundelius is Professor of Government at Uppsala University and the Swedish Defence University, and Strategic Advisor to the Director General of the Swedish Civil Contingencies Agency.

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• Introduction; 1. Managing crises: five strategic leadership tasks; 2. Sense making: grasping crises as they unfold; 3. Decision making and coordinating: shaping the crisis response; 4. Meaning making: constructing a crisis narrative; 5. To end a crisis: managing accountability; 6. Learning and changing: from the crisis to reform; 7. How to deal with crisis: lessons for prudent leadership.

Arjen Boin is Professor of Public Institutions and Governance at the Institute of Political Science, Leiden University. Paul 't Hart is Professor of Public Administration at the Utrecht School of Governance, which he joined in 2001. Since June 2011 he has also been Associate Dean at the Netherlands School of Government in The Hague, a position he also held between 2002 and 2005. Eric Stern is Professor of Political Science at the Swedish Defence University, Editor-in-Chief of the Oxford Research Encyclopedia of Crisis Analysis, and a Fellow of the University of Delaware Disaster Research Center. Bengt Sundelius is Professor of Government at Uppsala University and the Swedish Defence University, and Strategic Advisor to the Director General of the Swedish Civil Contingencies Agency.

Select Guide Rating

• Introduction; 1. Managing crises: five strategic leadership tasks; 2. Sense making: grasping crises as they unfold; 3. Decision making and coordinating: shaping the crisis response; 4. Meaning making: constructing a crisis narrative; 5. To end a crisis: managing accountability; 6. Learning and changing: from the crisis to reform; 7. How to deal with crisis: lessons for prudent leadership.

Arjen Boin is Professor of Public Institutions and Governance at the Institute of Political Science, Leiden University. Paul 't Hart is Professor of Public Administration at the Utrecht School of Governance, which he joined in 2001. Since June 2011 he has also been Associate Dean at the Netherlands School of Government in The Hague, a position he also held between 2002 and 2005. Eric Stern is Professor of Political Science at the Swedish Defence University, Editor-in-Chief of the Oxford Research Encyclopedia of Crisis Analysis, and a Fellow of the University of Delaware Disaster Research Center. Bengt Sundelius is Professor of Government at Uppsala University and the Swedish Defence University, and Strategic Advisor to the Director General of the Swedish Civil Contingencies Agency.

Select Guide Rating

• Introduction; 1. Managing crises: five strategic leadership tasks; 2. Sense making: grasping crises as they unfold; 3. Decision making and coordinating: shaping the crisis response; 4. Meaning making: constructing a crisis narrative; 5. To end a crisis: managing accountability; 6. Learning and changing: from the crisis to reform; 7. How to deal with crisis: lessons for prudent leadership.