CARY CHERNISS is professor of applied psychology at Rutgers University. Cherniss is a specialist in emotional intelligence, work stress and burnout, management training and development, planned organizational change, and career development. DANIEL GOLEMAN is the author of the New York Times best-seller Emotional Intelligence and Working with Emotional Intelligence.Goleman and Cherniss cochair the Consortium for Research on Emotional Intelligence in Organizations at Rutgers.

• Tables, Figures, & Exhibits xi Foreword xvWarren BennisPreface xixThe Contributors xxviiPART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 11 Emotional Intelligence and Organizational Effectiveness 3Cary Cherniss2 Emotional Intelligence: Issues in Paradigm Building 13Daniel Goleman3 An EI-Based Theory of Performance 27Daniel Goleman4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs 45Lyle M. Spencer5 Measurement of Individual Emotional Competence 83Marilyn K. Gowing6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132Vanessa Urch Druskat, Steven B. WolffPART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 1577 Using Human Resource Functions to Enhance Emotional Intelligence 159Ruth L. Jacobs8 The Challenge of Hiring Senior Executives 182Claudio Fernández-AráozPART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 2079 Training for Emotional Intelligence: A Model 209Cary Cherniss, Daniel Goleman10 How and Why Individuals Are Able to Develop Emotional Intelligence 234Richard E. Boyatzis11 Developing Emotional Competence Through Relationships at Work 254Kathy E. Kram, Cary Cherniss12 Implementing Emotional Intelligence Programs in Organizations 286Cary Cherniss, Robert D. CaplanReferences 305Name Index 327Subject Index 333

CARY CHERNISS is professor of applied psychology at Rutgers University. Cherniss is a specialist in emotional intelligence, work stress and burnout, management training and development, planned organizational change, and career development. DANIEL GOLEMAN is the author of the New York Times best-seller Emotional Intelligence and Working with Emotional Intelligence.Goleman and Cherniss cochair the Consortium for Research on Emotional Intelligence in Organizations at Rutgers.

• Tables, Figures, & Exhibits xi Foreword xvWarren BennisPreface xixThe Contributors xxviiPART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 11 Emotional Intelligence and Organizational Effectiveness 3Cary Cherniss2 Emotional Intelligence: Issues in Paradigm Building 13Daniel Goleman3 An EI-Based Theory of Performance 27Daniel Goleman4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs 45Lyle M. Spencer5 Measurement of Individual Emotional Competence 83Marilyn K. Gowing6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132Vanessa Urch Druskat, Steven B. WolffPART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 1577 Using Human Resource Functions to Enhance Emotional Intelligence 159Ruth L. Jacobs8 The Challenge of Hiring Senior Executives 182Claudio Fernández-AráozPART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 2079 Training for Emotional Intelligence: A Model 209Cary Cherniss, Daniel Goleman10 How and Why Individuals Are Able to Develop Emotional Intelligence 234Richard E. Boyatzis11 Developing Emotional Competence Through Relationships at Work 254Kathy E. Kram, Cary Cherniss12 Implementing Emotional Intelligence Programs in Organizations 286Cary Cherniss, Robert D. CaplanReferences 305Name Index 327Subject Index 333

CARY CHERNISS is professor of applied psychology at Rutgers University. Cherniss is a specialist in emotional intelligence, work stress and burnout, management training and development, planned organizational change, and career development. DANIEL GOLEMAN is the author of the New York Times best-seller Emotional Intelligence and Working with Emotional Intelligence.Goleman and Cherniss cochair the Consortium for Research on Emotional Intelligence in Organizations at Rutgers.

• Tables, Figures, & Exhibits xi Foreword xvWarren BennisPreface xixThe Contributors xxviiPART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 11 Emotional Intelligence and Organizational Effectiveness 3Cary Cherniss2 Emotional Intelligence: Issues in Paradigm Building 13Daniel Goleman3 An EI-Based Theory of Performance 27Daniel Goleman4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs 45Lyle M. Spencer5 Measurement of Individual Emotional Competence 83Marilyn K. Gowing6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132Vanessa Urch Druskat, Steven B. WolffPART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 1577 Using Human Resource Functions to Enhance Emotional Intelligence 159Ruth L. Jacobs8 The Challenge of Hiring Senior Executives 182Claudio Fernández-AráozPART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 2079 Training for Emotional Intelligence: A Model 209Cary Cherniss, Daniel Goleman10 How and Why Individuals Are Able to Develop Emotional Intelligence 234Richard E. Boyatzis11 Developing Emotional Competence Through Relationships at Work 254Kathy E. Kram, Cary Cherniss12 Implementing Emotional Intelligence Programs in Organizations 286Cary Cherniss, Robert D. CaplanReferences 305Name Index 327Subject Index 333