THEODORE H. POISTER is professor of public administration in the Andrew Young School of Policy Studies at Georgia State University.MARIA P. ARISTIGUETA is the Charles P. Messick Professor and director of the School of Public Policy and Administration at the University of Delaware. JEREMY L. HALL is associate professor at the School of Public Affairs and Administration, Rutgers University-Newark.

• PrefaceAcknowledgmentsPart 1: Introduction to Performance Management1. Introduction to Performance Management and Measurement     2. Developing Useful Performance Management Systems  Part 2: The Performance Management Process3. Developing a Performance Framework     4. Targeting Results: Clarifying Goals and Objectives5. Defining Performance Indicators   6. Reporting Performance Data                      7. Analyzing Performance Information         Part 3: Strategic Applications of Performance Management Principles1. Using Performance Measures to Support Strategic Planning and Management  2. Performance-Informed Budgeting 3. Managing Employees, Programs and Organizational Units4. Performance Management in Grant and Contract Programs         5. Improving Quality and Process6. Soliciting Stakeholder Feedback7. Using Comparative Measures to Benchmark Performance           Part 4: Design and Implementation of Performance Management Processes1. Designing and Implementing Effective Management Systems The AuthorsIndex

THEODORE H. POISTER is professor of public administration in the Andrew Young School of Policy Studies at Georgia State University.MARIA P. ARISTIGUETA is the Charles P. Messick Professor and director of the School of Public Policy and Administration at the University of Delaware. JEREMY L. HALL is associate professor at the School of Public Affairs and Administration, Rutgers University-Newark.

• PrefaceAcknowledgmentsPart 1: Introduction to Performance Management1. Introduction to Performance Management and Measurement     2. Developing Useful Performance Management Systems  Part 2: The Performance Management Process3. Developing a Performance Framework     4. Targeting Results: Clarifying Goals and Objectives5. Defining Performance Indicators   6. Reporting Performance Data                      7. Analyzing Performance Information         Part 3: Strategic Applications of Performance Management Principles1. Using Performance Measures to Support Strategic Planning and Management  2. Performance-Informed Budgeting 3. Managing Employees, Programs and Organizational Units4. Performance Management in Grant and Contract Programs         5. Improving Quality and Process6. Soliciting Stakeholder Feedback7. Using Comparative Measures to Benchmark Performance           Part 4: Design and Implementation of Performance Management Processes1. Designing and Implementing Effective Management Systems The AuthorsIndex

THEODORE H. POISTER is professor of public administration in the Andrew Young School of Policy Studies at Georgia State University.MARIA P. ARISTIGUETA is the Charles P. Messick Professor and director of the School of Public Policy and Administration at the University of Delaware. JEREMY L. HALL is associate professor at the School of Public Affairs and Administration, Rutgers University-Newark.

• PrefaceAcknowledgmentsPart 1: Introduction to Performance Management1. Introduction to Performance Management and Measurement     2. Developing Useful Performance Management Systems  Part 2: The Performance Management Process3. Developing a Performance Framework     4. Targeting Results: Clarifying Goals and Objectives5. Defining Performance Indicators   6. Reporting Performance Data                      7. Analyzing Performance Information         Part 3: Strategic Applications of Performance Management Principles1. Using Performance Measures to Support Strategic Planning and Management  2. Performance-Informed Budgeting 3. Managing Employees, Programs and Organizational Units4. Performance Management in Grant and Contract Programs         5. Improving Quality and Process6. Soliciting Stakeholder Feedback7. Using Comparative Measures to Benchmark Performance           Part 4: Design and Implementation of Performance Management Processes1. Designing and Implementing Effective Management Systems The AuthorsIndex