Clinical Communication in Medicine

Dr Jo Brown, Reader in Medical Education, Academic Director of the Student Experience, Head of Clinical Communication, National Teaching Fellow, St George’s, University of London.Dr Lorraine M Noble, Senior Lecturer in Clinical Communication, UCL Medical School, UCL, London, UK.Dr Alexia Papageorgiou, Associate Professor in Clinical Communication, St George's, University of London medical programme, delivered in Cyprus by the University of Nicosia Medical School.Dr Jane Kidd, Undergraduate Quality Manager, Education Training and Research, University Hospitals Coventry and Warwickshire NHS Trust; External tutor, Institute of Medical and Biomedical Education, St George’s University of London.

"From being proactive to skills that come into play when handling emergencies, Clinical Communication in Medicine discusses all kinds of scenarios and options, contrasting different coping strategies and approaches, and should be required reading for any medical student." (California Bookwatch, 2016)"The result is a scholarly yet accessible blend of history, social science, and medical and psychological insights recommended for anyone working in a clinical medical setting." (Donovan's Literary Services 2016)

• Contributors viiiForeword xi1 Introduction 1Jane KiddPart 1: The doctor‐patient relationshipSection lead editor: Lorraine M. Noble2 Introduction to the Doctor–Patient Relationship 5Lorraine M. Noble3 History of the Doctor–Patient Relationship 6Annie Cushing4 Models of the Doctor–Patient Consultation 21Alexia Papageorgiou5 What Is Effective Doctor–Patient Communication? Review of the Evidence 30Gregory Makoul and Sandra van Dulmen6 Patient‐Centredness 40Rosie Illingworth7 The Impact of Training 49John Skelton8 The Future of the Doctor–Patient Relationship 57Lorraine M. NoblePart 2: Components of CommunicationSection lead editor: Alexia PapageorgiouPart 2A: Core Tasks in Clinical Communication9 Overview of Core Tasks in Clinical Communication 69Jonathan Silverman10 Relationship Building 72Jonathan Silverman11 Information Gathering and Clinical Reasoning 76Jonathan Silverman12 Information Sharing and Shared Decision Making 81Jonathan Silverman Copyrighted Material13 Communicating about Risk and Uncertainty 87Katherine Joekes14 Responding to Emotions 91Theano V. Kalavana15 Breaking Bad News 98Rob Lane16 Facilitating Behaviour Change through Motivational Interviewing 104Eva Doherty17 Responding to Medical Error and Complaints 108Lucy Ambrose and Lindsey PopePart 2B: Diversity Issues in Clinical Communication and Cultural Diversity18 Overview of Diversity Issues in Clinical Communication 117Costas S. Constantinou19 Diversity Issues in Clinical Communication 119Margot Turner and Nisha Dogra20 The Family Consultation 127Xavier Coll21 Consulting with Children and Young People 131Xavier Coll22 The Older Patient 138Andrew Tarbuck23 End of Life Issues 147Vinnie Nambisan and Jennifer Balls24 Mental Health Matters 151Jonathan WilsonPart 2C: Interprofessional Communication25 Interprofessional Communication and Its Challenges 159Susanne LindqvistPart 3: Learning Teaching and AssessmentSection lead editor: Jo Brown26 Introduction to Learning Teaching and Assessment 171Jo Brown27 The History of Clinical Communication Teaching 172Victoria Bates Jonathan Reinarz and Connie WiskinPart 3A: Models of Learning28 Behaviourism as a Way of Learning 181Jo Brown29 Situated and Work‐Based Learning 186Jo Brown30 Experiential Learning 193Jan van Dalen31 Transformative Learning and High‐Fidelity Simulation 200Wesley Scott‐Smith32 Reflective Practice 206Sally Quilligan33 Models of Feedback 211Catherine J. Williamson Jill Dales and John SpencerPart 3B: The Assessment of Communication34 Introduction to Assessment in Communication 221Jane Kidd35 Assessing Performance 233Connie Wiskin and Janet Lefroy36 Workplace‐Based Assessment 241Jane Kidd and Janet LefroyPart 4: Afterword37 Afterword 251Jo Brown Lorraine M. Noble Alexia Papageorgiou and Jane KiddIndex 252