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    1. Ekonomi och Ledarskap
    2. Ledarskapsböcker
    3. Ledarskap och motivation

    Kanban Change Leadership

    Creating a Culture of Continuous Improvement

    AvKlaus Leopold,Siegfried Kaltenecker

    Inbunden, Engelska, 2015

    941 kr

    Beställningsvara. Skickas inom 5-8 vardagar. Fri frakt över 249 kr.

    Beskrivning

    Explains how and why Kanban offers a new approach to change in 21st Century businessesThis book provides an understanding of what is necessary to properly understand change management with Kanban as well as how to apply it optimally in the workplace. The book emphasizes critical aspects, several traps which users repeatedly fall into, and presents some practical guidelines for Kanban change management to help avoid these traps. The authors have organized the book into three sections. The first section focuses on the foundations of Kanban, establishing the technical basis of Kanban and indicating the mechanisms required to enact change. In the second section, the authors explain the context of Kanban change management—the options for change, how they can be set in motion, and their consequences for a business. The third section takes the topics from the previous sections and relates them to the social system of business—the goal is to guide readers in the process of building a culture of continuousimprovement by reviewing real case studies and seeing how Kanban is applied in various situations.Kanban Change Leadership: Explains how to implement sustainable system-wide changes using Kanban principlesAddresses the principles and core practices of Kanban including visualization, WIP limits, classes of service, operation and coordination, metrics, and improvementDescribes implementation, preparation, assessment, training, feedback, commissioning, and operation processes in order to create a culture of continuous improvementKanban Change Leadership is an educational and comprehensive text for: software and systems engineers; IT project managers; commercial and industrial executives and managers; as well as anyone interested in Kanban.

    Produktinformation

    • Utgivningsdatum:2015-04-24
    • Mått:165 x 244 x 26 mm
    • Vikt:658 g
    • Format:Inbunden
    • Språk:Engelska
    • Antal sidor:320
    • Förlag:John Wiley & Sons Inc
    • ISBN:9781119019701

    Utforska kategorier

    • Ledarskap och motivation inom Ekonomi och Ledarskap

    Mer om författaren

    Klaus Leopold, PhD., is a computer scientist with extensive experience in helping IT organizations to manage knowledge work. Dr. Leopold is the managing partner of the company LEANability GmbH, based in Vienna, Austria. He is a founding member of Lean Kanban University, co-founder of the Limited WiP Society in Austria and Switzerland, a founding member of the management network Stoos, and author of the blog klausleopold.com. Siegfried Kaltenecker, PhD., is the managing partner of the company Loop Organizational Consulting GmbH, based in Vienna, Austria. As a change management and leadership expert, Dr. Kaltenecker has specialized in Process Management with Lean/Agile/Kanban/Scrum and has worked as a consultant and trainer for over twenty years for a variety of companies. He is the co-editor of "PAM—Platform for Agile Management" and co-author of “Leading Self-Organizing Teams”.

    Innehållsförteckning

    • Appraisals xForeword xiiPreface xviPart 1 Kanban 11 Introduction 31.1 What we Care About 41.2 Who should Read this Book 62 Kanban Principles and Core Practices 82.1 Seeking Productivity 92.2 kanban and Kanban 122.3 Evolutionary Change Management 152.3.1 Knowledge Work: The Problem of Invisibility 172.4 Kanban Core Practices 182.4.1 Making the Work Visible 182.4.2 Limiting the WiP 192.4.3 Managing the Flow 202.4.4 Making Policies Explicit 212.4.5 Implementing Feedback Mechanisms 222.4.6 Carrying Out Collaborative Improvements 222.5 Implementation of the Core Practices in an Organization 233 Visualization 253.1 First Step: Defining the Extent 263.2 Second Step: Visualizing the Process 273.2.1 How Are Work Items Visualized? 283.2.2 Representation of Parallel Processing 303.2.3 Representation of Activities Without a Fixed Sequence 323.3 Determining the Work Item Types 323.3.1 Visualization of Work Item Types 344 WiP limits 384.1 The Advantages of WiP Limits 394.1.1 Making Problems Visible 414.1.2 Making Bottlenecks Visible 424.2 Setting WiP Limits 484.2.1 Size of the Input Queue 484.2.2 WiP Limits for Various Work Item Types 494.2.3 Consequences of Different WiP Limits 505 Classes of Service 535.1 Cost of Delay and Policies 545.1.1 The Class of Service “Expedited” 565.1.2 The Class of Service “Fixed Delivery Date” 575.1.3 The Class of Service “Standard” 595.1.4 The Class of Service “Intangible” 605.2 Capacities of Classes of Service 615.3 SLAs 626 Operation and Coordination 656.1 Daily Stand]up Meeting 666.2 Queue Replenishment Meeting 676.2.1 Backlog Maintenance 696.3 Release Planning Meetings 696.3.1 What Is a Good Delivery Cadence? 706.4 Team Retrospectives 726.5 Operations Reviews 727 Metrics and Improvements 747.1 Metrics in Kanban 757.2 Cumulative Flow Diagram 777.3 Measuring the Lead Time 797.3.1 Throughput 807.4 Rework and Blockers 827.4.1 Blockers 827.5 Improvements 837.5.1 Theory of Constraints 847.5.2 Reducing Waste 867.5.3 Reducing Variability 86Part 2 Change and LEADERSHIP 898 Forces of Change 918.1 Turbulent Times 928.2 Turbulent Change 959 Environments and Systems 1009.1 Organizations Close]up 1039.2 A Roadmap for Change 10610 Organizational and Personal Change 11010.1 The Iceberg of Change 11210.2 The Change Curve 11510.2.1 Fear and Resistance 11610.2.2 Rational Insight and Emotional Acceptance 11710.2.3 Applying the New Behaviors 11810.2.4 Learning and Integration 11911 Emotions in Change Processes 12211.1 Uncertainty Worry and Anxiety 12311.2 Anger and Aggression 12611.3 Sadness and Disappointment 12811.4 Enthusiasm Joy and Courage 12912 Corporate Culture and Politics 13312.1 The Power of Corporate Culture 13612.2 Corporate Culture and Micropolitics 13913 Conclusions for Kanban Change Leadership 14213.1 Mindfulness 14313.1.1 A New Paradigm for Management and Leadership 14513.2 Communication 14813.2.1 The Meaning of Joint Reflection 15213.2.2 The Power of Dialog 15413.3 Process Design 156Part 3 Kanban CHANGE LEADERSHIP 16114 From the Idea to the Initiative 16315 General Clarification 16715.1 Clarify the Method 16915.2 Clarify the Organizational Context 17116 Deeper Understanding 17516.1 The Personal Retrospective 17616.2 The Team Constellation 17916.3 The Change Dialog 18216.3.1 Empathy 18516.3.2 Delimitation 18616.3.3 Objectification 18616.4 The Team Conversation 18816.5 The Team Retrospective 19116.6 The Stakeholder Map 19516.7 The Stakeholder Interview 19716.8 Stakeholder Workshop 20016.8.1 Feedback Through the Kanban Sponsor 20116.8.2 Feedback from the Stakeholders 20316.9 Solo Dialog Coaching or Training? 20517 The System Design Workshop 20817.1 Identifying the Work Item Types 21317.1.1 Filling the Stakeholder Map with Work Item Types 21417.1.2 Criteria for Decisions Concerning Clusters 21517.1.3 White Noise: Background Voices 21617.1.4 Variation 1 21717.1.5 Variation 2 21817.2 Identifying the Processes 21917.2.1 Finding the Work Steps for Our Work Item Types 21917.2.2 Simulation and Ticket Design 22217.3 Determining the Wip Limits 22417.3.1 Step 1: Finding the Right Capacities 22517.3.2 Step 2: Translation into WiP Limits 22717.3.3 Distribution of the WiP Limits for a Support or Test Team 23217.4 Determining the Classes of Service 23417.4.1 Creating Clarity between Work Item Types and Classes of Service 23517.4.2 Defining the Policies 23717.4.3 Establishing the Capacities of the Classes of Service 23817.5 Defining the Measurements 24117.5.1 Selecting the Appropriate Measurements 24317.5.2 Step 1: Teamwork: Identification of Possible Measurements 24317.5.3 Step 2: Determining the Initial Handling 24417.6 Determining the Frequency of Meetings 24617.6.1 The Daily Stand]Up Meeting 24717.6.2 Team Retrospectives 24817.6.3 The Queue Replenishment Meeting 24917.6.4 The Release Planning Meeting 25117.7 Concluding the System Design Workshop 25217.7.1 Simulation of the Entire Kanban System 25217.7.2 Conclusion 25318 Operation 25618.1 Moving from a Failure Culture to a Learning Culture 25818.1.1 Yes I Make Mistakes 26018.1.2 A Particular Mistake: Slack 26218.2 Facilitation 26418.3 Conflicts in Operation 26918.3.1 An Important Stakeholder Doesn’t Stick to the Agreements 27018.3.2 The Team Relapses into Old Habits 27118.3.3 Collaboration Is Plagued by Dysfunctional Behavior 27318.4 Carrying the Kanban Fire Onward 275list of Figures 278references 281Index 287