Tim Swanwick is Director of Clinical Leadership Development at NHS Leadership Academy, NHS England and NHS Improvement, Leeds, UK. A General Practitioner by background, he is the editor of several books including Understanding Medical Education: Evidence, Theory, and Practice and ABC of Clinical Leadership. Emma Vaux is a Consultant Nephrologist and General Physician, Royal Berkshire NHS Foundation Trust, and Vice President for Education and Training at the Royal College of Physicians (RCP), London, UK. She has been the clinical lead at RCP and the Academy of Medical Royal Colleges on how to embed quality improvement into postgraduate medical training.

• Contributors viPreface vii1 What is Quality? 1Tim Swanwick and Emma Vaux2 Quality Improvement 5Cat Chatfield3 Quality Improvement and the Healthcare Professional 10Tricia Woodhead4 Models of Improvement 14Karen Evans5 Getting People on Board 21Lourda Geoghegan6 Identifying a Problem 25Ruth Glassborow7 Understanding the Problem 29Joanna Bircher8 Developing and Testing Solutions 34James Mountford9 Measurement 39Paul Sullivan10 Embedding and Sustaining a Solution 45John Dean11 Spread and Dissemination 50Aidan Fowler12 Understanding Change 55Brian Marshall13 Creating Cultures of Improvement 59Kiran Chauhan14 The Future for Quality Improvement 64Emma Vaux and Tim SwanwickIndex 69

Tim Swanwick is Director of Clinical Leadership Development at NHS Leadership Academy, NHS England and NHS Improvement, Leeds, UK. A General Practitioner by background, he is the editor of several books including Understanding Medical Education: Evidence, Theory, and Practice and ABC of Clinical Leadership. Emma Vaux is a Consultant Nephrologist and General Physician, Royal Berkshire NHS Foundation Trust, and Vice President for Education and Training at the Royal College of Physicians (RCP), London, UK. She has been the clinical lead at RCP and the Academy of Medical Royal Colleges on how to embed quality improvement into postgraduate medical training.

• Contributors viPreface vii1 What is Quality? 1Tim Swanwick and Emma Vaux2 Quality Improvement 5Cat Chatfield3 Quality Improvement and the Healthcare Professional 10Tricia Woodhead4 Models of Improvement 14Karen Evans5 Getting People on Board 21Lourda Geoghegan6 Identifying a Problem 25Ruth Glassborow7 Understanding the Problem 29Joanna Bircher8 Developing and Testing Solutions 34James Mountford9 Measurement 39Paul Sullivan10 Embedding and Sustaining a Solution 45John Dean11 Spread and Dissemination 50Aidan Fowler12 Understanding Change 55Brian Marshall13 Creating Cultures of Improvement 59Kiran Chauhan14 The Future for Quality Improvement 64Emma Vaux and Tim SwanwickIndex 69

Tim Swanwick is Director of Clinical Leadership Development at NHS Leadership Academy, NHS England and NHS Improvement, Leeds, UK. A General Practitioner by background, he is the editor of several books including Understanding Medical Education: Evidence, Theory, and Practice and ABC of Clinical Leadership. Emma Vaux is a Consultant Nephrologist and General Physician, Royal Berkshire NHS Foundation Trust, and Vice President for Education and Training at the Royal College of Physicians (RCP), London, UK. She has been the clinical lead at RCP and the Academy of Medical Royal Colleges on how to embed quality improvement into postgraduate medical training.

• Contributors viPreface vii1 What is Quality? 1Tim Swanwick and Emma Vaux2 Quality Improvement 5Cat Chatfield3 Quality Improvement and the Healthcare Professional 10Tricia Woodhead4 Models of Improvement 14Karen Evans5 Getting People on Board 21Lourda Geoghegan6 Identifying a Problem 25Ruth Glassborow7 Understanding the Problem 29Joanna Bircher8 Developing and Testing Solutions 34James Mountford9 Measurement 39Paul Sullivan10 Embedding and Sustaining a Solution 45John Dean11 Spread and Dissemination 50Aidan Fowler12 Understanding Change 55Brian Marshall13 Creating Cultures of Improvement 59Kiran Chauhan14 The Future for Quality Improvement 64Emma Vaux and Tim SwanwickIndex 69