Benchmarks in Hospitality and Tourism

AvSungsoo Pyo

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PDF, Engelska, 2002

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Beskrivning

How much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and desti

Produktinformation

Utgivningsdatum:2002-09-19
Språk:Engelska
Filformat:PDF
Kopieringsskydd:LCP
ISBN:9781136799068
Förlag:Taylor & Francis Ltd

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Innehållsförteckning

Introduction Benchmarking the Benchmarks Articles An Overview of Benchmarking Literature: Its Strengths and Weaknesses Guest Satisfaction Barometer and Benchmarking: Experiences from Austria A Heuristic Model for Benchmarking SME Hotel and Restaurant Business on the Internet Development Opportunities for a Tourism Benchmarking Tool—The Case of the Tyrol Benchmarking Best Practice in Hotel Front Office: The Western European Experience Managing Quality in Hotel Excelsior Serviced Accommodation, Environmental Performance and Benchmarks Environmental Management Systems for Caribbean Hotels and Resorts: A Case Study of Five Properties in Jamaica Index Reference Notes Included