Jose M. Alonso, University of Cantabria, SpainJudith Clifton, University of Cantabria, SpainMaria Cucciniello, Bocconi University, ItalyDaniel Díaz-Fuentes, University of Cantabria, SpainJulia Fleischer, University of Amsterdam, the Netherlands Davide Galli, Università Cattolica del Sacro Cuore, ItalyValeria Guarneros-Meza, Cardiff University, UKClaudia Guerrazzi, Bocconi University, ItalyGyörgy Hajnal, Corvinus University, Hungary and Hungarian Academy of SciencesThurid Hustedt, University of Potsdam, GermanyOliver James, University of Exeter, UKÉva Kovács, Corvinus University, Hungary; and National University of Public Service, HungaryVeiko Lember, Ragnar Nurkse School of Innovation and Governance, Tallinn University of Technology, EstoniaFrancesco Longo, Bocconi University, ItalyMuiris MacCarthaigh, Queen's University Belfast, UKPeter Marks, Erasmus University Rotterdam, the NetherlandsSteve Martin, Director, Business School, UKAstrid Molenveld, KU Leuven, BelgiumAyako Nakamura, University of Exeter, UKGreta Nasi, Bocconi University, Italy Juraj Nemec, Masaryk University, Brno, Czech Republic; and Faculty of Economics, Matej Bel University, SlovakiaEdoardo Ongaro, Northumbria University, UKAnca Oprisor, Hertie School of Governance, Berlin, GermanyRinga Raudla, Ragnar Nurkse School of Innovation and Governance, Tallinn University of Technology, EstoniaArie van Sluis, Erasmus University Rotterdam, the NetherlandsDavidpa?ek, Masaryk University, Brno, Czech RepublicKaide Tammel, Ragnar Nurkse School of Innovation and Governance, Tallinn University of Technology, EstoniaAnnika Uudelepp, Tallinn University, EstoniaKoen Verhoest, University of Antwerp, BelgiumJoris Voets, Ghent University, BelgiumKai Wegrich, Hertie School of Governance, Berlin, Germany

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• 1. Introduction: Emerging Coordination Practices in European Public Management; Per Lægreid, Tiina Randma-Liiv, Lise H. Rykkja and Ku?lli SarapuuPART I: COORDINATION IN NORTHERN EUROPE2. Coordinating Emergency Medical Service in Estonia; Veiko Lember and Ku?lli Sarapuu 3. Consolidation of Support Services in Estonia; Kaide Tammel and Ringa Raudla 4. The Establishment of the Estonian Top Civil Service Development System; Annika Uudelepp, Tiina Randma-Liiv and Ku?lli Sarapuu 5. Shared Services in Ireland; Muiris MacCarthaigh 6. Coordinating for Crisis Management in Norway after the terrorist attack in 2011; Lise H. Rykkja and Per Lægreid 7. One-Stop-Shops for Social Welfare: The NAV Office in Norway; Per Lægreid and Lise H. Rykkja 8. Coordination in UK Central Government; Oliver James and Ayako Nakamura 9. Local Service Boards in Wales; Valeria Guarneros-Meza and Steve Martin PART II: COORDINATION IN WESTERN EUROPE10. A Cross-Cutting Program for Coherence: Flanders in Action; Astrid Molenveld and Koen Verhoest 11. Coordinating Integrated Youth Care Across Sectors; Koen Verhoest, Joris Voets and Astrid Molenveld 12. Coordination Practices in German Employment Services. The Case of Jobcenters; Kai Wegrich and Anca Oprisor 13. Inter-Ministerial Coordination in Germany: A Working Group in Climate Policy; Thurid Hustedt 14. Coordination of Internal Security in Germany; Julia Fleischer 15. Managing Local Intervention Teams in Rotterdam; Peter Marks and Arie van Sluis PART III: COORDINATION IN SOUTHERN EUROPE16. Coordinating Care in the Italian Region of Lombardy; Edoardo Ongaro, Davide Galli, Francesco Longo and Greta Nasi 17. The Spanish Agency for the Evaluation of Public Policies; Judith Clifton PART IV: COORDINATION IN EASTERN EUROPE 18. Enhancing Coordination Through E-government in the Czech Republic; David pa?ek 19 .Coordination Practices in Hungary: The Case of Széll Kálmán Working Group; György Hajnal 20. Government windows': One-stopShops for Administrative Services in Hungary; György Hajnal 21. Coordinating Health Care Under the Pluralistic Health Insurance; Juraj Nemec PART V: CONCLUSION22. Lessons Learned and Policy Implication; Ku?lli Sarapuu, Per Lægreid, Tiina Randma-Liiv and Lise H. Rykkja

Jose M. Alonso, University of Cantabria, SpainJudith Clifton, University of Cantabria, SpainMaria Cucciniello, Bocconi University, ItalyDaniel Díaz-Fuentes, University of Cantabria, SpainJulia Fleischer, University of Amsterdam, the Netherlands Davide Galli, Università Cattolica del Sacro Cuore, ItalyValeria Guarneros-Meza, Cardiff University, UKClaudia Guerrazzi, Bocconi University, ItalyGyörgy Hajnal, Corvinus University, Hungary and Hungarian Academy of SciencesThurid Hustedt, University of Potsdam, GermanyOliver James, University of Exeter, UKÉva Kovács, Corvinus University, Hungary; and National University of Public Service, HungaryVeiko Lember, Ragnar Nurkse School of Innovation and Governance, Tallinn University of Technology, EstoniaFrancesco Longo, Bocconi University, ItalyMuiris MacCarthaigh, Queen's University Belfast, UKPeter Marks, Erasmus University Rotterdam, the NetherlandsSteve Martin, Director, Business School, UKAstrid Molenveld, KU Leuven, BelgiumAyako Nakamura, University of Exeter, UKGreta Nasi, Bocconi University, Italy Juraj Nemec, Masaryk University, Brno, Czech Republic; and Faculty of Economics, Matej Bel University, SlovakiaEdoardo Ongaro, Northumbria University, UKAnca Oprisor, Hertie School of Governance, Berlin, GermanyRinga Raudla, Ragnar Nurkse School of Innovation and Governance, Tallinn University of Technology, EstoniaArie van Sluis, Erasmus University Rotterdam, the NetherlandsDavidpa?ek, Masaryk University, Brno, Czech RepublicKaide Tammel, Ragnar Nurkse School of Innovation and Governance, Tallinn University of Technology, EstoniaAnnika Uudelepp, Tallinn University, EstoniaKoen Verhoest, University of Antwerp, BelgiumJoris Voets, Ghent University, BelgiumKai Wegrich, Hertie School of Governance, Berlin, Germany

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• 1. Introduction: Emerging Coordination Practices in European Public Management; Per Lægreid, Tiina Randma-Liiv, Lise H. Rykkja and Ku?lli SarapuuPART I: COORDINATION IN NORTHERN EUROPE2. Coordinating Emergency Medical Service in Estonia; Veiko Lember and Ku?lli Sarapuu 3. Consolidation of Support Services in Estonia; Kaide Tammel and Ringa Raudla 4. The Establishment of the Estonian Top Civil Service Development System; Annika Uudelepp, Tiina Randma-Liiv and Ku?lli Sarapuu 5. Shared Services in Ireland; Muiris MacCarthaigh 6. Coordinating for Crisis Management in Norway after the terrorist attack in 2011; Lise H. Rykkja and Per Lægreid 7. One-Stop-Shops for Social Welfare: The NAV Office in Norway; Per Lægreid and Lise H. Rykkja 8. Coordination in UK Central Government; Oliver James and Ayako Nakamura 9. Local Service Boards in Wales; Valeria Guarneros-Meza and Steve Martin PART II: COORDINATION IN WESTERN EUROPE10. A Cross-Cutting Program for Coherence: Flanders in Action; Astrid Molenveld and Koen Verhoest 11. Coordinating Integrated Youth Care Across Sectors; Koen Verhoest, Joris Voets and Astrid Molenveld 12. Coordination Practices in German Employment Services. The Case of Jobcenters; Kai Wegrich and Anca Oprisor 13. Inter-Ministerial Coordination in Germany: A Working Group in Climate Policy; Thurid Hustedt 14. Coordination of Internal Security in Germany; Julia Fleischer 15. Managing Local Intervention Teams in Rotterdam; Peter Marks and Arie van Sluis PART III: COORDINATION IN SOUTHERN EUROPE16. Coordinating Care in the Italian Region of Lombardy; Edoardo Ongaro, Davide Galli, Francesco Longo and Greta Nasi 17. The Spanish Agency for the Evaluation of Public Policies; Judith Clifton PART IV: COORDINATION IN EASTERN EUROPE 18. Enhancing Coordination Through E-government in the Czech Republic; David pa?ek 19 .Coordination Practices in Hungary: The Case of Széll Kálmán Working Group; György Hajnal 20. Government windows': One-stopShops for Administrative Services in Hungary; György Hajnal 21. Coordinating Health Care Under the Pluralistic Health Insurance; Juraj Nemec PART V: CONCLUSION22. Lessons Learned and Policy Implication; Ku?lli Sarapuu, Per Lægreid, Tiina Randma-Liiv and Lise H. Rykkja

Jose M. Alonso, University of Cantabria, SpainJudith Clifton, University of Cantabria, SpainMaria Cucciniello, Bocconi University, ItalyDaniel Díaz-Fuentes, University of Cantabria, SpainJulia Fleischer, University of Amsterdam, the Netherlands Davide Galli, Università Cattolica del Sacro Cuore, ItalyValeria Guarneros-Meza, Cardiff University, UKClaudia Guerrazzi, Bocconi University, ItalyGyörgy Hajnal, Corvinus University, Hungary and Hungarian Academy of SciencesThurid Hustedt, University of Potsdam, GermanyOliver James, University of Exeter, UKÉva Kovács, Corvinus University, Hungary; and National University of Public Service, HungaryVeiko Lember, Ragnar Nurkse School of Innovation and Governance, Tallinn University of Technology, EstoniaFrancesco Longo, Bocconi University, ItalyMuiris MacCarthaigh, Queen's University Belfast, UKPeter Marks, Erasmus University Rotterdam, the NetherlandsSteve Martin, Director, Business School, UKAstrid Molenveld, KU Leuven, BelgiumAyako Nakamura, University of Exeter, UKGreta Nasi, Bocconi University, Italy Juraj Nemec, Masaryk University, Brno, Czech Republic; and Faculty of Economics, Matej Bel University, SlovakiaEdoardo Ongaro, Northumbria University, UKAnca Oprisor, Hertie School of Governance, Berlin, GermanyRinga Raudla, Ragnar Nurkse School of Innovation and Governance, Tallinn University of Technology, EstoniaArie van Sluis, Erasmus University Rotterdam, the NetherlandsDavidpa?ek, Masaryk University, Brno, Czech RepublicKaide Tammel, Ragnar Nurkse School of Innovation and Governance, Tallinn University of Technology, EstoniaAnnika Uudelepp, Tallinn University, EstoniaKoen Verhoest, University of Antwerp, BelgiumJoris Voets, Ghent University, BelgiumKai Wegrich, Hertie School of Governance, Berlin, Germany

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• 1. Introduction: Emerging Coordination Practices in European Public Management; Per Lægreid, Tiina Randma-Liiv, Lise H. Rykkja and Ku?lli SarapuuPART I: COORDINATION IN NORTHERN EUROPE2. Coordinating Emergency Medical Service in Estonia; Veiko Lember and Ku?lli Sarapuu 3. Consolidation of Support Services in Estonia; Kaide Tammel and Ringa Raudla 4. The Establishment of the Estonian Top Civil Service Development System; Annika Uudelepp, Tiina Randma-Liiv and Ku?lli Sarapuu 5. Shared Services in Ireland; Muiris MacCarthaigh 6. Coordinating for Crisis Management in Norway after the terrorist attack in 2011; Lise H. Rykkja and Per Lægreid 7. One-Stop-Shops for Social Welfare: The NAV Office in Norway; Per Lægreid and Lise H. Rykkja 8. Coordination in UK Central Government; Oliver James and Ayako Nakamura 9. Local Service Boards in Wales; Valeria Guarneros-Meza and Steve Martin PART II: COORDINATION IN WESTERN EUROPE10. A Cross-Cutting Program for Coherence: Flanders in Action; Astrid Molenveld and Koen Verhoest 11. Coordinating Integrated Youth Care Across Sectors; Koen Verhoest, Joris Voets and Astrid Molenveld 12. Coordination Practices in German Employment Services. The Case of Jobcenters; Kai Wegrich and Anca Oprisor 13. Inter-Ministerial Coordination in Germany: A Working Group in Climate Policy; Thurid Hustedt 14. Coordination of Internal Security in Germany; Julia Fleischer 15. Managing Local Intervention Teams in Rotterdam; Peter Marks and Arie van Sluis PART III: COORDINATION IN SOUTHERN EUROPE16. Coordinating Care in the Italian Region of Lombardy; Edoardo Ongaro, Davide Galli, Francesco Longo and Greta Nasi 17. The Spanish Agency for the Evaluation of Public Policies; Judith Clifton PART IV: COORDINATION IN EASTERN EUROPE 18. Enhancing Coordination Through E-government in the Czech Republic; David pa?ek 19 .Coordination Practices in Hungary: The Case of Széll Kálmán Working Group; György Hajnal 20. Government windows': One-stopShops for Administrative Services in Hungary; György Hajnal 21. Coordinating Health Care Under the Pluralistic Health Insurance; Juraj Nemec PART V: CONCLUSION22. Lessons Learned and Policy Implication; Ku?lli Sarapuu, Per Lægreid, Tiina Randma-Liiv and Lise H. Rykkja