Keith Porter, Paul Smith, Roger Fagg

• Managing and Leading People - High performance organizations; Individual differences; Leadership and motivation at work; People management; Managing for Results - Managerial work; Organizations and change; Customer relations; Quality and continuous improvement; Managing in a Strategic Business Context - The competitive environment; Corporate strategy; Globalization; Government policy; Demographic and social trends; Regulation; The technological context; Social responsibility and business ethics; Appendix 1; How the book and the CIPD standards link together; Appendix 2; Exam questions