Designing for Safe Use

Michael Wiklund is an internationally recognized human factors engineering expert with more than 30 years of experience. He has authored several books about designing products for safe, effective, and satisfying use. He serves as general manager of the human factors research and design practice at UL (Underwriters Laboratories), is a professor of the practice at Tufts University, and frequently speaks at industry events focused on safety. Kimmy Ansems holds her master’s and bachelor’s in industrial design from the University of Technology in Eindhoven. She has been practicing human factors engineering for nearly four years within the domain of medical technology. Rachel Aronchick is a certified human factors professional with a master’s in digital media and interactive design from Northeastern University and a bachelor’s in human factors engineering from Tufts University. Rachel has been practicing human factors engineering for more than five years, primarily with a focus on making medical devices safe and usable. Cory Costantino is a certified human factors professional and holds a master’s in human factors in information design from Bentley University. He has taught numerous courses within the field of design at Wentworth Institute of Technology. Cory has been practicing design for almost 20 years in consulting, corporate, and start-up companies across medical and consumer product domains. Alix Dorfman holds her master’s in human factors and applied cognition from George Mason University and her bachelor’s in psychology and economics from Cornell University. She has been practicing human factors engineering for more than five years within the domains of military and medical technology, with a current focus on exoskeletons. Brenda van Geel holds her master’s in design for interaction and her bachelor’s in architecture from Delft University of Technology. She has been practicing human factors engineering and user experience design for three years within the medical technology domain. Jonathan Kendler is a user interface designer and human factors engineer with more than 20 years of experience. He has designed user interfaces for various safety-critical products, including dialysis machines, robotic surgical systems, and infusion pumps. Valerie Ng holds her master’s in fine arts and her human-computer interaction certificate from Tufts University. She has been practicing user experience and user interface design for more than four years within the medical field. Ruben Post holds his PhD in industrial design engineering from Delft University of Technology and is the editor-in-chief of The Magazine for Human Factors in The Netherlands. He has also taught usability, product evaluation, and product perception courses at Delft University of Technology. Ruben has been practicing human factors engineering for three years within the domain of medical device usability. Jon Tilliss is a certified human factors professional with a master’s in digital media and interactive design and a strong foundation in user experience research. He is a part-time lecturer at Tufts University, where he teaches a course on user interface design. Jon has more than 10 years of experience leading cross-functional teams to design and deliver safe and usable solutions that delight users in the medical, healthcare, and telecommunications domains.

"Having spent the last 30 years of my career designing a wide array of products, I’ve come to view Safe Use design as both an art and a science. Using scientific methods, we can measure the relative safety of our prototype and final products. But creating the safest possible product, to begin with, and convincing others it’s worth the time and money to do it, is an art. Designers, as applied artists, must first create designs that people want to, and will, use. They must also convince their teams (through the art of persuasion) to pursue the safest design option. Every designer should own Designing for Safe Use. It will help them design better products. It will help them convince others that it’s the right thing to do. And in a very artful way, it will provide everyone guidelines for doing it well."--Scott Stropkay, Partner, Essential Design"This is the first factors engineering book that clearly and concisely illustrates how to apply best practices and principles to a wide range of real-life product...[It is] a delightful book that has the perfect mix of technical content, graphics, and writing style that makes you want to read more."--Dr. Bryce G. Rutter, Metaphase Design Group Inc., Founder & CEO

• Foreword. Imperative to Design Safe Medical Products. Guidelines. Anti-Glare Screen. Anti-Tamper Mechanism. Audible Alarm. Audible Feedback. Audio Pause. Automatic Checks. Backup Power. Brakes. Calculators. Change Confirmation. Checklist. Cognitive Mapping. Color-Coding. Concurrent Display. Confirmation Dialog. Conspicuous Expiration Date. Conspicuous Warning. Control and Display Relationship. Damage Resistance. Data Log. Data Refresh Rate. Date Setting. Decimal Alignment. Directional Cue. Easy Cleaning. Easy Opening Package. Elimination of Pinch Points. Embedded Warnings. Emergency Access. Emergency Stop Control. Evidence of Damage. Field Input Example. Figure-Ground Contrast. Flash Rate. Force Tolerance. Graphical Instruction. Handles. Icon and text Labeling. Information Hierarchy. Information Highlighting. Interoperability. Intuitive Grip. Intuitive Symbols. Large Buttons. Large Decimal Point. Latching Alarms. Legible Text. Limited Assembly Requirements. Limited Overrides. Limited Range of Settings. Mechanical interlock. Mimic Diagram. Misconnection Prevention. Mixing Instructions. Needle Guard. No Trailing Zeros. Non-Reliance on Color. Non-Reliance on Memory. Non-Separable Parts. Numbered Steps. Numeric Pad Layout. Online Help. Operating Mode Indication. Passwords. Practice Mode. Predictive Analysis. Progress Indication. Prompts. Quick Reference Guide. QWERTY Keyboard. Redundant Coding. Resistance to Movement. Rounded Edges. Screen Lock. Shape-Coding. Slip-Resistance. Splash Guard. Stability. Status Indication. Tactile Feedback. Tallman Letters. Text Font. Thermal Insulation. Toggle Ambiguity Avoidance. Torque Limited Motors. Troubleshooting Guidance. Undo Option. Units of Measure. Use of Familiar Language. User Manual Index and Table of Contents. User Pacing. Viewing Angle. Viewing Distance. Visual Alarm. Visual Feedback, Voice Commands. Wireless Device Pairing. Exemplary Products