Brian Van Brunt is Senior Vice President for Professional Program Development at the National Center for Higher Education Risk Management (NCHERM), USA. Amy Murphy is Assistant Professor of Student Development and Leadership in Higher Education at Angelo State University and formerly the Dean of Students at Texas Tech University, USA.

"An engaging, enjoyable, and highly readable book on a challenging subject! The specific examples and practical advice for various departments in student services should help bring down the stress levels for front-line staff in particular. Well done!" —Cheryl Hagen, Vice President and Chief Student Affairs Officer, Schoolcraft College, USA

• ContentsPrefacePart I: Foundations and TheoryChapter 1: Introduction: Defining Disruptive and Dangerous BehaviorChapter 2: Understanding Student Backgrounds and ExperiencesChapter 3: Calming the Initial CrisisChapter 4: Motivating and Inspiring ChangeChapter 5: Managing Ongoing BehaviorsChapter 6: The Campus BIT, Threat Assessment, DangerousnessPart II: Practical ApplicationChapter 7: Advice for Residential Life StaffChapter 8: Advice for Academic AdvisorsChapter 9: Advice for Front Office StaffChapter 10: Advice for Case Management StaffChapter 11: Advice for Student Activities StaffChapter 12: Campus-Wide Staff Training and ProcessesChapter 13: ConclusionAfterword: A Little Dignity Please… Joseph AllenAppendix A: Scenario-Based RA TrainingAppendix B: Reality Therapy WDEP WorksheetReferences

Brian Van Brunt is Senior Vice President for Professional Program Development at the National Center for Higher Education Risk Management (NCHERM), USA. Amy Murphy is Assistant Professor of Student Development and Leadership in Higher Education at Angelo State University and formerly the Dean of Students at Texas Tech University, USA.

"An engaging, enjoyable, and highly readable book on a challenging subject! The specific examples and practical advice for various departments in student services should help bring down the stress levels for front-line staff in particular. Well done!" —Cheryl Hagen, Vice President and Chief Student Affairs Officer, Schoolcraft College, USA

• ContentsPrefacePart I: Foundations and TheoryChapter 1: Introduction: Defining Disruptive and Dangerous BehaviorChapter 2: Understanding Student Backgrounds and ExperiencesChapter 3: Calming the Initial CrisisChapter 4: Motivating and Inspiring ChangeChapter 5: Managing Ongoing BehaviorsChapter 6: The Campus BIT, Threat Assessment, DangerousnessPart II: Practical ApplicationChapter 7: Advice for Residential Life StaffChapter 8: Advice for Academic AdvisorsChapter 9: Advice for Front Office StaffChapter 10: Advice for Case Management StaffChapter 11: Advice for Student Activities StaffChapter 12: Campus-Wide Staff Training and ProcessesChapter 13: ConclusionAfterword: A Little Dignity Please… Joseph AllenAppendix A: Scenario-Based RA TrainingAppendix B: Reality Therapy WDEP WorksheetReferences

Brian Van Brunt is Senior Vice President for Professional Program Development at the National Center for Higher Education Risk Management (NCHERM), USA. Amy Murphy is Assistant Professor of Student Development and Leadership in Higher Education at Angelo State University and formerly the Dean of Students at Texas Tech University, USA.

"An engaging, enjoyable, and highly readable book on a challenging subject! The specific examples and practical advice for various departments in student services should help bring down the stress levels for front-line staff in particular. Well done!" —Cheryl Hagen, Vice President and Chief Student Affairs Officer, Schoolcraft College, USA

• ContentsPrefacePart I: Foundations and TheoryChapter 1: Introduction: Defining Disruptive and Dangerous BehaviorChapter 2: Understanding Student Backgrounds and ExperiencesChapter 3: Calming the Initial CrisisChapter 4: Motivating and Inspiring ChangeChapter 5: Managing Ongoing BehaviorsChapter 6: The Campus BIT, Threat Assessment, DangerousnessPart II: Practical ApplicationChapter 7: Advice for Residential Life StaffChapter 8: Advice for Academic AdvisorsChapter 9: Advice for Front Office StaffChapter 10: Advice for Case Management StaffChapter 11: Advice for Student Activities StaffChapter 12: Campus-Wide Staff Training and ProcessesChapter 13: ConclusionAfterword: A Little Dignity Please… Joseph AllenAppendix A: Scenario-Based RA TrainingAppendix B: Reality Therapy WDEP WorksheetReferences