Lean Technical Communication

Meredith A. Johnson is Associate Professor and Director of the graduate program in Rhetoric and Composition at the University of South Florida where she previously served as the interim director of Professional Writing, Rhetoric, and Technology. She received her Ph.D. in Rhetoric and Composition from Purdue University. Her research appears in journals such as Technical Communication, Technical Communication Quarterly, Computers and Composition: An International Journal, Computers and Composition Online, IEEE: Transactions on Professional Communication, Kairos: A Journal of Rhetoric, Technology, and Pedagogy, and enculturation.W. Michele Simmons is Associate Professor of English, faculty affiliate with the Institute for the Environment and Sustainability, and Director of Professional Writing at Miami University. Her research lies at the intersections of civic engagement, research methodologies, user experience, and institutional change. Her publications include Participation and Power: Civic Discourse in Environmental Policy and her research appears in journals such as Technical Communication Quarterly, College Composition and Communication, and The Writing Instructor.Patricia Sullivan is a Professor and Director of the graduate program in Rhetoric and Composition at Purdue University where she previously directed Technical Writing. Recently she has published on emerging technologies, institutional change, mentoring, research methodologies, rhetorical theory, video, and usability/UX.

• AcknowledgementsList of FiguresPrefacePart OneChapter 1: Toward Sustainable Program Innovation Terms Key to Our Inquiry into Programmatic Work: Disruption, Resilience, Sustainability, and Innovation Disruption Resilience and Sustainability Innovation On Modeling a Lean Technical Communication Program: The Book’s Plan Chapter 2: A Model of Lean Technical Communication Seven Tenets of Lean Technical Communication Value not Deficit Innovates and Disrupts Rooted in Local Needs and Aims at Social Responsibility Regulates Cost Engages Sustainability Promotes Efficiency Enhances Visibility Tenets and Tensions: Four Continuums that Frame Programmatic Practices Standardization/Flexibility Discipline/Department Global/Local Dependency/Autonomy Chapter 3: On Crafting Lean Change that Endures Relationships and Pathways for Lean Programmatic Work Boundary Work as Making Stewardship as Maintaining Expand or Face Cuts: A Hypothetical Scenario Narrative Analysis: Lean Goals and Pathways at Work in the Video Option Heuristics for Enacting, Maintaining, and Assessing Lean Change Figure: The Big Picture—Connecting Tenets, Tensions, Phases, and CasesPart TwoChapter 4: Program Classifications. Standards, and Funding Models—An On-the-Ground Case Florida’s Performance Based Funding Infrastructure Classifications and Standards as Sites of Resistance Boundary Objects in the Florida Funding Ecology Programs of Strategic Emphasis Critical Interventions Through Boundary Objects Lean Futures Chapter 5: Program Facilities and Sustainable Computing Infrastructures—An On-the-Ground Case Environmental Impacts of IT Sustainable Computing Infrastructure as Boundary Infrastructure Standardization/Flexibility Dependency/Autonomy Discipline/Department Global/Local Lean Futures Assessing Lean Facilities Chapter 6: Developing Lean and Sustainable Pedagogy for Sustainable Communities—An On-the-Ground Case Planning Community-Based Projects: Intersecting Considerations for Sustainable Pedagogy Lean and Sustainable Pedagogy in the Technical Communication Classroom: Two Projects Project 1: Writing for the Public Project 2: Usability and UX Talking Assessment Conclusion: Implications of Lean and Sustainable Pedagogies Chapter 7: By Way of a Conclusion: Toward A Lean and Sustainable Future Goals of Lean Technical Communication Lean Innovation and Emerging TechnologiesLean Curricular Structures Lean Sustainability Concluding Thoughts Reference List