Leader's Guide to Coaching and Mentoring, The

How to Use Soft Skills to Get Hard Results

AvFiona Dent,Mike Brent

Häftad, Engelska, 2015

Del i serien The Leader's Guide

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Beskrivning

The Leader’s Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring – such as how to structure a session – as well as core content on:

· The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming

· The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching

· The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development

There is also a handy section on the 10 pitfalls to avoid when coaching or mentoring.

Written in the no-nonsense and engaging style of the other Leader’s Guide books, this is the best tool on the market for managers wanting to coach their people to optimum performance.

'In this hands-on book, Mike and Fiona highlight the real difference between conventional management and effective leadership: management is a profession, while coaching is much wider; it encourages social interaction and a focus on human relationships at work. That’s what new generations expect and respect.'

Laurent Choain, Chief People & Communication Officer, Mazars Group

'It’s not always easy for managers to recognise what real coaching is, let alone its value. This book makes a compelling case for the Manager as Coach and contains real, usable examples of how to go about it.'

Ian Johnston, Chief Executive, Dubai Financial Services Authority

Produktinformation

Utgivningsdatum:2015-09-10
Mått:138 x 14 x 214 mm
Vikt:326 g
Format:Häftad
Språk:Engelska
Serie:The Leader's Guide
Antal sidor:256
Upplaga:1
Förlag:Pearson Education
ISBN:9781292074344

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Mer om författaren

Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.

Innehållsförteckning

Introduction & Overview PART 1 – COACHING & MENTORING FUNDAMENTALS Chapter 1: Coaching in ContextChapter 2: Being a MentorChapter 3: Identifying Your Personal Coaching StyleChapter 4: Getting the Most Out of a Coaching Session PART 2 – COACHING & MENTORING SKILLS Chapter 5: ListeningChapter 6: QuestioningChapter 7: Observing Body Language and Non Verbal BehaviourChapter 8: Building Rapport and TrustChapter 9: ChallengeChapter 10: Reflective SkillsChapter 11: ReframingChapter 12: Supportive SkillsChapter 13: Feedback PART 3 – COACHING APPROACHES, MODELS & TOOLS Chapter 14: Coaching ApproachesChapter 15: Coaching ModelsChapter 16: Coaching Tools PART 4 – COACHING SCENARIOS Chapter 17: Peer to Peer CoachingChapter 18: Line Manager as a CoachChapter 19: Coaching Gen Y and MillenialsChapter 20: Cross Cultural CoachingChapter 21: Coaching a Poor PerformerChapter 22: Coaching Star PerformersChapter 23: Coaching For Career DevelopmentChapter 24: Telephone/Virtual CoachingChapter 25: Coaching The TeamChapter 26: Reverse Coaching PART 5 – FINAL THOUGHTS Chapter 27: Coaching SupervisionChapter 28: 10 Tips for Excellence in Coaching & MentoringChapter 29: 10 Traps to Avoid When Coaching or Mentoring ConclusionResourcesReferencesIndex