Axel Uhl is Head of the Business Transformation Academy and a member of the Business Transformation Services Leadership Team within the Services Division of SAP. Dr Uhl is a professor at the University of Applied Sciences and Arts Northwestern Switzerland. Prior to joining SAP, he held senior management positions at Novartis, KPMG, DaimlerChrysler and Allianz. He has a PhD in Economics, and Master degrees in Business Administration, Educational Sciences and Information Technology. Lars Gollenia is Head of the global Business Transformation Services at SAP and a member of the SAP Services Delivery Executive team. Lars is the co-founder and sponsor of the Business Transformation Academy, a leadership network comprising leading academics and selected executives. He has held positions in the management consulting space. Gollenia is a Graduate in Business Administration from the Friedrich-Schiller University of Jena, Germany and studied economics and international management at Harvard.

’There is a very broad range of transformation programs described in this book - covering more than eight different industries and various functions within organizations. The remarkable amount of expertise gathered here makes this work a must read for every transformation practitioner.’ Amadou Diallo, Chief Executive Officer, DHL Freight 'This case book indeed provides illustrative studies of many different facets of real-life transformation programs. The industry-specific aspects are especially enlightening and enable strategic decision makers as well as managers to gain knowledge from well-documented initiatives.’Hans-Peter Wolf, Allianz’The sound analysis of transformation initiatives, as well as descriptions of methodological perspectives presented in this book illustrate very well the breakthroughs and the pitfalls in the metamorphosis of organizations. Through a set of key learnings and recommendations, the authors offer valuable lessons for everyone involved in such complex undertakings.’Jörg Staff, Fiducia'Many organizations nowadays struggle with the challenge of transforming organizations within global initiatives. This book provides comprehensive experience and practical guidance for successful completion of such endeavors. It is helpful for large as well as medium-sized companies.’ Dr. Helmut Meitner, Director Corporate IT, Ströer Group

• Chapter 1 Introduction, Axel Uhl, Lars Alexander Gollenia; Chapter 2 Transformation Management Survey: Current State of Development and Potential of Transformation Management in Practice, Gerrit Lahrmann, Robert Winter, Axel Uhl; Chapter 3 Chief Innovation Officer: A New and Exciting Field of Activity for CIOs, Axel Uhl, MacGillavry Kim, Gollenia Lars; Chapter 4 The Transformational CIO, Axel Uhl, Lars Gollenia, Uli Muench; Chapter 5 Digital Renewal of 130 Years of World Class Music, Axel Uhl, Alexander Alexander, Alexander Alexander; Chapter 6 The Downturn of a Battleship: How the Proud British Automotive Industry Failed to Transform, Till Schauen, Axel Uhl; Chapter 7 Lean Transformation at Mercedes-Benz, Joachim Follmann, Sebastian Laack, Helmut Schýtt, Uhl Uhl; Chapter 8 Smart Mobility: An Up-and-Down Ride on the Transformation Roller Coaster, John Ward, Paul Stratil, Axel Uhl, Alexander Schmid; Chapter 9 Pro3 at Allianz: A New Dimension of Customer Centricity, Axel Uhl, Oliver Hanslik; Chapter 10 Who’s the Leader? Financial IT Integration at a Global Insurance Company, Gabriel Giordano, Tomasz Annabelle, Giordano, Janasz; Chapter 11 Vodafone Answers Call to Transformation, Michaela Kresak†, Lilian Corvington, Frits Wiegel, Guido Wokurka, Stephanie Teufel, Peter Williamson; Chapter 12 Shell Human Resources Transformation, Dominic Houlder, Guido Wokurka, Robert Günther; Chapter 13 A Global HR Transformation: How a Leading Company Leveraged the Innovative Power of IT, Theresa Schmiedel, Jan vom Brocke, Axel Uhl, Stefanie Zeitz; Chapter 14 Titoni Ltd.: An Independent Swiss Watch Brand in China, Matthias Messmer; Chapter 15 The Evolution of SAP Services, Oliver Müller, Jan vom Brocke, Thomas von Alm, Axel Uhl; Chapter 16 How Hilti Masters Transformation, Jan vom Brocke, Martin Petry, Theresa Schmiedel; Chapter 17 Enterprise Architecture and Transformation: The Differences and the Synergy Potential of Enterprise Architecture and Business Transformation Management, Robert Winter, Simon Townson, Axel Uhl, Nils Labusch, Joerg Noack; Chapter 18 BTM2 and ASAP: SAP’s Perfect Match, Axel Uhl, Jan Musil, Tammy Johnson, Lisa Kouch;

Axel Uhl is Head of the Business Transformation Academy and a member of the Business Transformation Services Leadership Team within the Services Division of SAP. Dr Uhl is a professor at the University of Applied Sciences and Arts Northwestern Switzerland. Prior to joining SAP, he held senior management positions at Novartis, KPMG, DaimlerChrysler and Allianz. He has a PhD in Economics, and Master degrees in Business Administration, Educational Sciences and Information Technology. Lars Gollenia is Head of the global Business Transformation Services at SAP and a member of the SAP Services Delivery Executive team. Lars is the co-founder and sponsor of the Business Transformation Academy, a leadership network comprising leading academics and selected executives. He has held positions in the management consulting space. Gollenia is a Graduate in Business Administration from the Friedrich-Schiller University of Jena, Germany and studied economics and international management at Harvard.

’There is a very broad range of transformation programs described in this book - covering more than eight different industries and various functions within organizations. The remarkable amount of expertise gathered here makes this work a must read for every transformation practitioner.’ Amadou Diallo, Chief Executive Officer, DHL Freight 'This case book indeed provides illustrative studies of many different facets of real-life transformation programs. The industry-specific aspects are especially enlightening and enable strategic decision makers as well as managers to gain knowledge from well-documented initiatives.’Hans-Peter Wolf, Allianz’The sound analysis of transformation initiatives, as well as descriptions of methodological perspectives presented in this book illustrate very well the breakthroughs and the pitfalls in the metamorphosis of organizations. Through a set of key learnings and recommendations, the authors offer valuable lessons for everyone involved in such complex undertakings.’Jörg Staff, Fiducia'Many organizations nowadays struggle with the challenge of transforming organizations within global initiatives. This book provides comprehensive experience and practical guidance for successful completion of such endeavors. It is helpful for large as well as medium-sized companies.’ Dr. Helmut Meitner, Director Corporate IT, Ströer Group

• Chapter 1 Introduction, Axel Uhl, Lars Alexander Gollenia; Chapter 2 Transformation Management Survey: Current State of Development and Potential of Transformation Management in Practice, Gerrit Lahrmann, Robert Winter, Axel Uhl; Chapter 3 Chief Innovation Officer: A New and Exciting Field of Activity for CIOs, Axel Uhl, MacGillavry Kim, Gollenia Lars; Chapter 4 The Transformational CIO, Axel Uhl, Lars Gollenia, Uli Muench; Chapter 5 Digital Renewal of 130 Years of World Class Music, Axel Uhl, Alexander Alexander, Alexander Alexander; Chapter 6 The Downturn of a Battleship: How the Proud British Automotive Industry Failed to Transform, Till Schauen, Axel Uhl; Chapter 7 Lean Transformation at Mercedes-Benz, Joachim Follmann, Sebastian Laack, Helmut Schýtt, Uhl Uhl; Chapter 8 Smart Mobility: An Up-and-Down Ride on the Transformation Roller Coaster, John Ward, Paul Stratil, Axel Uhl, Alexander Schmid; Chapter 9 Pro3 at Allianz: A New Dimension of Customer Centricity, Axel Uhl, Oliver Hanslik; Chapter 10 Who’s the Leader? Financial IT Integration at a Global Insurance Company, Gabriel Giordano, Tomasz Annabelle, Giordano, Janasz; Chapter 11 Vodafone Answers Call to Transformation, Michaela Kresak†, Lilian Corvington, Frits Wiegel, Guido Wokurka, Stephanie Teufel, Peter Williamson; Chapter 12 Shell Human Resources Transformation, Dominic Houlder, Guido Wokurka, Robert Günther; Chapter 13 A Global HR Transformation: How a Leading Company Leveraged the Innovative Power of IT, Theresa Schmiedel, Jan vom Brocke, Axel Uhl, Stefanie Zeitz; Chapter 14 Titoni Ltd.: An Independent Swiss Watch Brand in China, Matthias Messmer; Chapter 15 The Evolution of SAP Services, Oliver Müller, Jan vom Brocke, Thomas von Alm, Axel Uhl; Chapter 16 How Hilti Masters Transformation, Jan vom Brocke, Martin Petry, Theresa Schmiedel; Chapter 17 Enterprise Architecture and Transformation: The Differences and the Synergy Potential of Enterprise Architecture and Business Transformation Management, Robert Winter, Simon Townson, Axel Uhl, Nils Labusch, Joerg Noack; Chapter 18 BTM2 and ASAP: SAP’s Perfect Match, Axel Uhl, Jan Musil, Tammy Johnson, Lisa Kouch;

Axel Uhl is Head of the Business Transformation Academy and a member of the Business Transformation Services Leadership Team within the Services Division of SAP. Dr Uhl is a professor at the University of Applied Sciences and Arts Northwestern Switzerland. Prior to joining SAP, he held senior management positions at Novartis, KPMG, DaimlerChrysler and Allianz. He has a PhD in Economics, and Master degrees in Business Administration, Educational Sciences and Information Technology. Lars Gollenia is Head of the global Business Transformation Services at SAP and a member of the SAP Services Delivery Executive team. Lars is the co-founder and sponsor of the Business Transformation Academy, a leadership network comprising leading academics and selected executives. He has held positions in the management consulting space. Gollenia is a Graduate in Business Administration from the Friedrich-Schiller University of Jena, Germany and studied economics and international management at Harvard.

’There is a very broad range of transformation programs described in this book - covering more than eight different industries and various functions within organizations. The remarkable amount of expertise gathered here makes this work a must read for every transformation practitioner.’ Amadou Diallo, Chief Executive Officer, DHL Freight 'This case book indeed provides illustrative studies of many different facets of real-life transformation programs. The industry-specific aspects are especially enlightening and enable strategic decision makers as well as managers to gain knowledge from well-documented initiatives.’Hans-Peter Wolf, Allianz’The sound analysis of transformation initiatives, as well as descriptions of methodological perspectives presented in this book illustrate very well the breakthroughs and the pitfalls in the metamorphosis of organizations. Through a set of key learnings and recommendations, the authors offer valuable lessons for everyone involved in such complex undertakings.’Jörg Staff, Fiducia'Many organizations nowadays struggle with the challenge of transforming organizations within global initiatives. This book provides comprehensive experience and practical guidance for successful completion of such endeavors. It is helpful for large as well as medium-sized companies.’ Dr. Helmut Meitner, Director Corporate IT, Ströer Group

• Chapter 1 Introduction, Axel Uhl, Lars Alexander Gollenia; Chapter 2 Transformation Management Survey: Current State of Development and Potential of Transformation Management in Practice, Gerrit Lahrmann, Robert Winter, Axel Uhl; Chapter 3 Chief Innovation Officer: A New and Exciting Field of Activity for CIOs, Axel Uhl, MacGillavry Kim, Gollenia Lars; Chapter 4 The Transformational CIO, Axel Uhl, Lars Gollenia, Uli Muench; Chapter 5 Digital Renewal of 130 Years of World Class Music, Axel Uhl, Alexander Alexander, Alexander Alexander; Chapter 6 The Downturn of a Battleship: How the Proud British Automotive Industry Failed to Transform, Till Schauen, Axel Uhl; Chapter 7 Lean Transformation at Mercedes-Benz, Joachim Follmann, Sebastian Laack, Helmut Schýtt, Uhl Uhl; Chapter 8 Smart Mobility: An Up-and-Down Ride on the Transformation Roller Coaster, John Ward, Paul Stratil, Axel Uhl, Alexander Schmid; Chapter 9 Pro3 at Allianz: A New Dimension of Customer Centricity, Axel Uhl, Oliver Hanslik; Chapter 10 Who’s the Leader? Financial IT Integration at a Global Insurance Company, Gabriel Giordano, Tomasz Annabelle, Giordano, Janasz; Chapter 11 Vodafone Answers Call to Transformation, Michaela Kresak†, Lilian Corvington, Frits Wiegel, Guido Wokurka, Stephanie Teufel, Peter Williamson; Chapter 12 Shell Human Resources Transformation, Dominic Houlder, Guido Wokurka, Robert Günther; Chapter 13 A Global HR Transformation: How a Leading Company Leveraged the Innovative Power of IT, Theresa Schmiedel, Jan vom Brocke, Axel Uhl, Stefanie Zeitz; Chapter 14 Titoni Ltd.: An Independent Swiss Watch Brand in China, Matthias Messmer; Chapter 15 The Evolution of SAP Services, Oliver Müller, Jan vom Brocke, Thomas von Alm, Axel Uhl; Chapter 16 How Hilti Masters Transformation, Jan vom Brocke, Martin Petry, Theresa Schmiedel; Chapter 17 Enterprise Architecture and Transformation: The Differences and the Synergy Potential of Enterprise Architecture and Business Transformation Management, Robert Winter, Simon Townson, Axel Uhl, Nils Labusch, Joerg Noack; Chapter 18 BTM2 and ASAP: SAP’s Perfect Match, Axel Uhl, Jan Musil, Tammy Johnson, Lisa Kouch;