Psychology of Customer Care
A Revolutionary Approach
AvJ. Lynch
Häftad, Engelska, 1992
1 580 kr
Beställningsvara. Skickas inom 10-15 vardagar. Fri frakt över 249 kr.
Fler format och utgåvor
Beskrivning
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
Produktinformation
Utforska kategorier
Mer om författaren
Innehållsförteckning
Hoppa över listan
Du kanske också är intresserad av
Health, Disease and Healing in Medieval Culture
Campbell Hall +. Klausner, Sheila Campbell, Bert Hall, David Klausner
Inbunden, 1992
1 119 kr
Handbook of Qualitative Research in Education
Margaret Diane LeCompte, Wendy L. Millroy, Judith Preissle
Inbunden, 1992
1 105 kr