Mary A. Keating is Associate Professor of Human Resource Management at the School of Business in Trinity College, Ireland. Her research interests include cross-cultural management and human resource strategy in healthcare. She is the Irish coordinator for the GLOBE (Global Leadership and Organizational Effectiveness) project.Aoife McDermott is Lecturer in Human Resource Management at Cardiff Business School, UK. Her research interests concern the role of people management and leadership in health service organization, delivery, improvement and policy implementation. With colleagues, her current work is exploring cross-national differences in quality and safety practices in hospitals.Kathleen Montgomery is Edward A. Dickson Emerita Professor at University of California, USA, and Honorary Associate of the Centre for University of Sydney, Australia. She received her PhD in Sociology from New York University, USA. Her research interests include issues of trust and integrity within professional-organizational relationships and patient-provider encounters.

• Conceptions and Cultures of Patient-Centred Care 1. Developments in conceptions of patient-centred care: implementation challenges in the context of high-risk therapy 2. The Continuum of Resident Centered Care in U.S. Nursing Homes 3. Reconceptualising institutional abuse: Formulating problems and solutions in residential care. 4. The place of patient-centred care in medical professional culture: a qualitative study Coordinating for Patient centred Care 5. Capacity for care: meta-ethnography of acute care nurses' experiences of the nurse-patient relationship 6. Creating an enriched environment of care for older people, staff and family carers: Relational practice and organisational culture change in health and social care 7. Promoting patient-centred healthcare: an empirically-derived organisational model of interprofessional collaboration 8. From a project team to a community of practice? An exploration of boundary and identity in the context of healthcare collaboration Communication in Patient-Centred Care 9. Is poor quality of care built into the system? 'Routinising' clinician communication as an essential element of care quality. 10. Giving Voice in a Multi-voiced Environment: The challenges of palliative care policy implementation in acute care 11. Rejections of treatment recommendations through humour 12. An expanded shared decision-making model for interprofessional settings Innovations in Patient Centred Care 13. Testing accelerated experience-based co-design: usinga national archive of patient experience narrative interviews to promote rapid patient-centred service improvement. 14. Shared Decision Making and Decision Aid Implementation: Stakeholder Views 15. Coordination of care in emergency departments: A comparative international ethnography 16. Models of user involvement in mental health

Mary A. Keating is Associate Professor of Human Resource Management at the School of Business in Trinity College, Ireland. Her research interests include cross-cultural management and human resource strategy in healthcare. She is the Irish coordinator for the GLOBE (Global Leadership and Organizational Effectiveness) project.Aoife McDermott is Lecturer in Human Resource Management at Cardiff Business School, UK. Her research interests concern the role of people management and leadership in health service organization, delivery, improvement and policy implementation. With colleagues, her current work is exploring cross-national differences in quality and safety practices in hospitals.Kathleen Montgomery is Edward A. Dickson Emerita Professor at University of California, USA, and Honorary Associate of the Centre for University of Sydney, Australia. She received her PhD in Sociology from New York University, USA. Her research interests include issues of trust and integrity within professional-organizational relationships and patient-provider encounters.

• Conceptions and Cultures of Patient-Centred Care 1. Developments in conceptions of patient-centred care: implementation challenges in the context of high-risk therapy 2. The Continuum of Resident Centered Care in U.S. Nursing Homes 3. Reconceptualising institutional abuse: Formulating problems and solutions in residential care. 4. The place of patient-centred care in medical professional culture: a qualitative study Coordinating for Patient centred Care 5. Capacity for care: meta-ethnography of acute care nurses' experiences of the nurse-patient relationship 6. Creating an enriched environment of care for older people, staff and family carers: Relational practice and organisational culture change in health and social care 7. Promoting patient-centred healthcare: an empirically-derived organisational model of interprofessional collaboration 8. From a project team to a community of practice? An exploration of boundary and identity in the context of healthcare collaboration Communication in Patient-Centred Care 9. Is poor quality of care built into the system? 'Routinising' clinician communication as an essential element of care quality. 10. Giving Voice in a Multi-voiced Environment: The challenges of palliative care policy implementation in acute care 11. Rejections of treatment recommendations through humour 12. An expanded shared decision-making model for interprofessional settings Innovations in Patient Centred Care 13. Testing accelerated experience-based co-design: usinga national archive of patient experience narrative interviews to promote rapid patient-centred service improvement. 14. Shared Decision Making and Decision Aid Implementation: Stakeholder Views 15. Coordination of care in emergency departments: A comparative international ethnography 16. Models of user involvement in mental health

Mary A. Keating is Associate Professor of Human Resource Management at the School of Business in Trinity College, Ireland. Her research interests include cross-cultural management and human resource strategy in healthcare. She is the Irish coordinator for the GLOBE (Global Leadership and Organizational Effectiveness) project.Aoife McDermott is Lecturer in Human Resource Management at Cardiff Business School, UK. Her research interests concern the role of people management and leadership in health service organization, delivery, improvement and policy implementation. With colleagues, her current work is exploring cross-national differences in quality and safety practices in hospitals.Kathleen Montgomery is Edward A. Dickson Emerita Professor at University of California, USA, and Honorary Associate of the Centre for University of Sydney, Australia. She received her PhD in Sociology from New York University, USA. Her research interests include issues of trust and integrity within professional-organizational relationships and patient-provider encounters.

• Conceptions and Cultures of Patient-Centred Care 1. Developments in conceptions of patient-centred care: implementation challenges in the context of high-risk therapy 2. The Continuum of Resident Centered Care in U.S. Nursing Homes 3. Reconceptualising institutional abuse: Formulating problems and solutions in residential care. 4. The place of patient-centred care in medical professional culture: a qualitative study Coordinating for Patient centred Care 5. Capacity for care: meta-ethnography of acute care nurses' experiences of the nurse-patient relationship 6. Creating an enriched environment of care for older people, staff and family carers: Relational practice and organisational culture change in health and social care 7. Promoting patient-centred healthcare: an empirically-derived organisational model of interprofessional collaboration 8. From a project team to a community of practice? An exploration of boundary and identity in the context of healthcare collaboration Communication in Patient-Centred Care 9. Is poor quality of care built into the system? 'Routinising' clinician communication as an essential element of care quality. 10. Giving Voice in a Multi-voiced Environment: The challenges of palliative care policy implementation in acute care 11. Rejections of treatment recommendations through humour 12. An expanded shared decision-making model for interprofessional settings Innovations in Patient Centred Care 13. Testing accelerated experience-based co-design: usinga national archive of patient experience narrative interviews to promote rapid patient-centred service improvement. 14. Shared Decision Making and Decision Aid Implementation: Stakeholder Views 15. Coordination of care in emergency departments: A comparative international ethnography 16. Models of user involvement in mental health