Jo-Anne Bichard is Professor of Accessible Design at the Royal College of Art, UK. She is a design anthropologist and has undertaken two of the UK's largest empirical studies on inclusive design and public toilets, focusing on design's success and/or failure to meet users' needs for physical access as well as safety and dignity.Gail Ramster is Senior Research Associate in the Helen Hamlyn Centre for Design at the Royal College of Art, UK. She is a design researcher focused on people-centered and co-design approaches addressing social challenges. Her research has encompassed service and urban design, digital applications and public toilet design.

Anyone involved with public toilet provision should read this book. Not least because it's a joy to read (something that is rare in technical writing), authoritative and an 'easy read.'

• List of Figures Notes on AuthorsPrefaceAcknowledgementsChapter 1. Introduction Chapter 2. Designing inclusive public toilets in the twentieth century Chapter 3. Inclusive design Chapter 4. Everybody goes Chapter 5. The journey Chapter 6. Crossing the thresholdChapter 7. Closing the doorChapter 8. In the cubicle Chapter 9. Water and wellness Chapter 10. Rethinking public toilet provision Chapter 11. Conclusion Recommended Reading NotesGlossaryBibliographyIndex

Jo-Anne Bichard is Professor of Accessible Design at the Royal College of Art, UK. She is a design anthropologist and has undertaken two of the UK's largest empirical studies on inclusive design and public toilets, focusing on design's success and/or failure to meet users' needs for physical access as well as safety and dignity.Gail Ramster is Senior Research Associate in the Helen Hamlyn Centre for Design at the Royal College of Art, UK. She is a design researcher focused on people-centered and co-design approaches addressing social challenges. Her research has encompassed service and urban design, digital applications and public toilet design.

Anyone involved with public toilet provision should read this book. Not least because it's a joy to read (something that is rare in technical writing), authoritative and an 'easy read.'

• List of Figures Notes on AuthorsPrefaceAcknowledgementsChapter 1. Introduction Chapter 2. Designing inclusive public toilets in the twentieth century Chapter 3. Inclusive design Chapter 4. Everybody goes Chapter 5. The journey Chapter 6. Crossing the thresholdChapter 7. Closing the doorChapter 8. In the cubicle Chapter 9. Water and wellness Chapter 10. Rethinking public toilet provision Chapter 11. Conclusion Recommended Reading NotesGlossaryBibliographyIndex