Romil Rawat, PhD, is an assistant professor at Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore. With over 12 years of teaching experience, he has published numerous papers in scholarly journals and conferences. He has also published book chapters and is a board member on two scientific journals. He has received several research grants and has hosted research events, workshops, and training programs. He also has several patents to his credit. Rajesh Kumar Chakrawarti, PhD, is a professor and the Dean of the Department of Computer Science & Engineering, Sushila Devi Bansal College, Bansal Group of Institutions, India. He has over 20 years of industry and academic experience and has published over 100 research papers and chapters in books. Sanjaya Kumar Sarangi, PhD, is an adjunct professor and coordinator at Utkal University, Coordinator and Adjunct Professor, Utkal University, Bhubaneswar, India. He has over 23 years of academic experience and has authored textbooks, book chapters, and papers for journals and conferences. He has been a visiting doctoral fellow at the University of California, USA, and he has more than 30 patents to his credit. Mary Sowjanya Alamanda, PhD, is an associate professor in the Department of Computer Science and Systems Engineering at Andhra University College of Engineering, Visakhapatnam, India. She has four patents to her credit and has published more than 80 research publications in scholarly journals and conferences. Anand Rajavat, PhD, is Dean of Shri Vaishnav Vidyapeeth Vishwavidyalaya University and a professor and Director of Shri Vaishnav Institute of Information Technology of Shri Vaishnav Vidyapeeth Vishwavidyalaya University, Indore, India. He has over 22 years of teaching and industry experience, and has authored or co-authored more than 110 publications. He has been a reviewer on numerous journals and has won numerousawards. Kotagiri Srividya, PhD, is an associate professor and Head of the Department of Computer Science at the GMR Institute of Technology, Rajam, India. He has 18 years of teaching experience. K. Sakthidasan Sankaran is a professor in the Department of Electronics and Communication Engineering at Hindustan Institute of Technology and Science, India. He is a reviewer and an editorial board member for several scholarly journals, and he has published more than 70 papers. He also has three books to his credit.

• Preface xxiii1 A Glance View on Cloud Infrastructures Security and Solutions 1Srinivasa Rao Gundu, Charanarur Panem and J. Vijaylaxmi2 Artificial Intelligence Effectiveness for Conversational Agents in Healthcare Security 17Ahmad Mateen Buttar and Abdul Hyee3 Conversational AI: Security Features, Applications, and Future Scope at Cloud Platform 31Ahmad Mateen Buttar, Faisal Shahzad and Uzma Jamil4 Unsupervised BERT-Based Granular Sentiment Analysis of Literary Work 59N. Shyamala Devi and K. Sharmila5 Extracting and Analyzing Factors to Identify the Malicious Conversational AI Bots on Twitter 71Gitika Vyas, Prathamesh Muzumdar, Anitha Chennamaneni, Anand Rajavat and Romil Rawat6 Evolution and Adoption of Conversational Artificial Intelligence in the Banking Industry 85Neha Aggarwal and Kriti Bhaswar Singh7 Chatbots: Meaning, History, Vulnerabilities, and Possible Defense 95Divya Nair8 Conversational Chatbot-Based Security Threats for Business and Educational Platforms and Their Counter Measures 107Hriakumar Pallathadka, Domenic T. Sanchez, Larry B. Peconcillo, Jr., Malik Jawarneh, Julie Anne T. Godinez and John V. De Vera9 Identification of User Preference Using Human–Computer Interaction Technologies and Design of Customized Reporting for Business Analytics Using Ranking Consistency Index 127Martin Aruldoss, Miranda Lakshmi Travis and Prasanna Venkatesan Venkatasamy10 Machine Learning for Automatic Speech Recognition 147Hrishitva Patel, Ramakrishnan Raman, Malik Jawarneh, Arshiya S. Ansari, Hriakumar Pallathadka and Domenic T. Sanchez11 Conversational Artificial Intelligence at Industrial Internet of Things 169Dhirendra Siddharth, DilipKumar Jang Bahadur Saini, Mummadi Ramchandra and Summathi Loganathan12 Performance Analysis of Cloud Hypervisor Using Network Package Workloads in Virtualization 185J. Mary Ramya Poovizhi and R. Devi13 Evaluation of Chabot Text Classification Using Machine Learning 199P. Kumaraguru Diderot, K. Sakthidasan Sankaran, Malik Jawarneh, Hriakumar Pallathadka, José Luis Arias-Gonzáles and Domenic T. Sanchez14 Enhanced Security in Chatbot 219Ambika N.15 Heart Disease Prediction Using Ensemble Feature Selection Method and Machine Learning Classification Algorithms 237A. Lakshmi and R. Devi16 Conversational AI: Dialoguing Most Humanly With Non-Humans 249Rehan Khan, Shadab Pasha Khan and Syed Adnan Ali17 Counterfeit Pharmaceutical Drug Identification 269Sajidha S. A., Aakif Mairaj, Amit Kumar Tyagi, A. Vijayalakshmi, Nisha V. M., Siddharth Nair, C.K.M. Ganesan, Ram Gunasekaran and Hitarth Menon18 Advanced Security Solutions for Conversational AI 287Ranjana Sikarwar, Harish Kumar Shakya, Ajay Kumar and Anjali Rawat19 Security Threats and Security Testing for Chatbots 303Domenic T. Sanchez and Rodel S. Sartagoda20 ChatBot-Based Next-Generation Intrusion Detection System 319Tzu-Chia Chen21 Conversational Chatbot With Object Recognition Using Deep Learning and Machine Learning 335A. Mahesh Babu, Malik Jawarneh, José Luis Arias-Gonzáles, Meenakshi, Kishori Kasat and K.P. Yuvaraj22 Automatic Speech Recognition Design Modeling 353Babu Rao.K, Bhargavi Mopuru, Malik Jawarneh, José Luis Arias-Gonzáles, Samuel-Soma M. Ajibade and P. Prabhu23 The Future of Modern Transportation for Smart Cities Using Trackless Tram Networks 369Samson Arun Raj A. and Yogesh P.24 Evaluating the Performance of Conversational AI Tools: A Comparative Analysis 385Deepika Chauhan, Chaitanya Singh, Romil Rawat and Manoj Dhawan25 Conversational AI Applications in Ed-Tech Industry: An Analysis of Its Impact and Potential in Education 411Deepika Chauhan, Chaitanya Singh, Romil Rawat and Mukesh Chouhan26 Conversational AI: Introduction to Chatbot's Security Risks, Their Probable Solutions, and the Best Practices to Follow 435Vivek Bhardwaj, Balwinder Kaur Dhaliwal, Sanjaya Kumar Sarangi, T.M. Thiyagu, Aruna Patidar and Divyam Pithawa27 Recent Trends in Pattern Recognition, Challenges and Opportunities 459S. Kannadhasan and R. Nagarajan28 A Review of Renewable Energy Efficiency Technologies Toward Conversational AI 477S. Kannadhasan and R. Nagarajan29 Messaging Apps Vulnerability Assessment Using Conversational AI 495Tzu-Chia Chen30 Conversational AI Threat Identification at Industrial Internet of Things 513Boussaadi Smail, Meenakshi, José Luis Arias-Gonzáles, Malik Jawarneh, P. Venkata Hari Prasad and Harikumar Pallathadka31 Conversational AI—A State-of-the-Art Review 533Vivek Bhardwaj, Mukesh Kumar, Divyani Joshi, Ankita Chourasia, Bhushan Bawaskar and Shashank Sharma32 Risks for Conversational AI Security 557Vivek Bhardwaj, Safdar Sardar Khan, Gurpreet Singh, Sunil Patil, Devendra Kuril and Sarthak Nahar33 Artificial Intelligence for Financial Inclusion in India 589Samir Xavier Bhawnra and K.B. Singh34 Revolutionizing Government Operations: The Impact of Artificial Intelligence in Public Administration 607Aman Kumar Mishra, Amit Kumar Tyagi, Sathian Dananjayan, Anand Rajavat, Hitesh Rawat and Anjali Rawat35 Conversational AI and Cloud Platform: An Investigation of Security and Privacy 635V. Durga Prasad Jasti, Devabalan Pounraj, Malik Jawarneh, Meenakshi, P. Venkata Hari Prasad and Samrat Ray36 Chatbot vs Intelligent Virtual Assistance (IVA) 655Ajit Noonia, Rijvan Beg, Aruna Patidar, Bhushan Bawaskar, Shashank Sharma and Hitesh Rawat37 Digital Forensics with Emerging Technologies: Vision and Research Potential for Future 675Anand Kumar Mishra, V. Hemamalini and Amit Kumar Tyagi38 Leveraging Natural Language Processing in Conversational AI Agents to Improve Healthcare Security 699Jami Venkata Suman, Farooq Sunar Mahammad, M. Sunil Kumar, B. Sai Chandana and Sankararao Majji39 NLP-Driven Chatbots: Applications and Implications in Conversational AI 713A. Mary Sowjanya and Kotagiri SrividyaReferences 724About the Editors 727Index 729

Romil Rawat, PhD, is an assistant professor at Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore. With over 12 years of teaching experience, he has published numerous papers in scholarly journals and conferences. He has also published book chapters and is a board member on two scientific journals. He has received several research grants and has hosted research events, workshops, and training programs. He also has several patents to his credit. Rajesh Kumar Chakrawarti, PhD, is a professor and the Dean of the Department of Computer Science & Engineering, Sushila Devi Bansal College, Bansal Group of Institutions, India. He has over 20 years of industry and academic experience and has published over 100 research papers and chapters in books. Sanjaya Kumar Sarangi, PhD, is an adjunct professor and coordinator at Utkal University, Coordinator and Adjunct Professor, Utkal University, Bhubaneswar, India. He has over 23 years of academic experience and has authored textbooks, book chapters, and papers for journals and conferences. He has been a visiting doctoral fellow at the University of California, USA, and he has more than 30 patents to his credit. Mary Sowjanya Alamanda, PhD, is an associate professor in the Department of Computer Science and Systems Engineering at Andhra University College of Engineering, Visakhapatnam, India. She has four patents to her credit and has published more than 80 research publications in scholarly journals and conferences. Anand Rajavat, PhD, is Dean of Shri Vaishnav Vidyapeeth Vishwavidyalaya University and a professor and Director of Shri Vaishnav Institute of Information Technology of Shri Vaishnav Vidyapeeth Vishwavidyalaya University, Indore, India. He has over 22 years of teaching and industry experience, and has authored or co-authored more than 110 publications. He has been a reviewer on numerous journals and has won numerousawards. Kotagiri Srividya, PhD, is an associate professor and Head of the Department of Computer Science at the GMR Institute of Technology, Rajam, India. He has 18 years of teaching experience. K. Sakthidasan Sankaran is a professor in the Department of Electronics and Communication Engineering at Hindustan Institute of Technology and Science, India. He is a reviewer and an editorial board member for several scholarly journals, and he has published more than 70 papers. He also has three books to his credit.

• Preface xxiii1 A Glance View on Cloud Infrastructures Security and Solutions 1Srinivasa Rao Gundu, Charanarur Panem and J. Vijaylaxmi2 Artificial Intelligence Effectiveness for Conversational Agents in Healthcare Security 17Ahmad Mateen Buttar and Abdul Hyee3 Conversational AI: Security Features, Applications, and Future Scope at Cloud Platform 31Ahmad Mateen Buttar, Faisal Shahzad and Uzma Jamil4 Unsupervised BERT-Based Granular Sentiment Analysis of Literary Work 59N. Shyamala Devi and K. Sharmila5 Extracting and Analyzing Factors to Identify the Malicious Conversational AI Bots on Twitter 71Gitika Vyas, Prathamesh Muzumdar, Anitha Chennamaneni, Anand Rajavat and Romil Rawat6 Evolution and Adoption of Conversational Artificial Intelligence in the Banking Industry 85Neha Aggarwal and Kriti Bhaswar Singh7 Chatbots: Meaning, History, Vulnerabilities, and Possible Defense 95Divya Nair8 Conversational Chatbot-Based Security Threats for Business and Educational Platforms and Their Counter Measures 107Hriakumar Pallathadka, Domenic T. Sanchez, Larry B. Peconcillo, Jr., Malik Jawarneh, Julie Anne T. Godinez and John V. De Vera9 Identification of User Preference Using Human–Computer Interaction Technologies and Design of Customized Reporting for Business Analytics Using Ranking Consistency Index 127Martin Aruldoss, Miranda Lakshmi Travis and Prasanna Venkatesan Venkatasamy10 Machine Learning for Automatic Speech Recognition 147Hrishitva Patel, Ramakrishnan Raman, Malik Jawarneh, Arshiya S. Ansari, Hriakumar Pallathadka and Domenic T. Sanchez11 Conversational Artificial Intelligence at Industrial Internet of Things 169Dhirendra Siddharth, DilipKumar Jang Bahadur Saini, Mummadi Ramchandra and Summathi Loganathan12 Performance Analysis of Cloud Hypervisor Using Network Package Workloads in Virtualization 185J. Mary Ramya Poovizhi and R. Devi13 Evaluation of Chabot Text Classification Using Machine Learning 199P. Kumaraguru Diderot, K. Sakthidasan Sankaran, Malik Jawarneh, Hriakumar Pallathadka, José Luis Arias-Gonzáles and Domenic T. Sanchez14 Enhanced Security in Chatbot 219Ambika N.15 Heart Disease Prediction Using Ensemble Feature Selection Method and Machine Learning Classification Algorithms 237A. Lakshmi and R. Devi16 Conversational AI: Dialoguing Most Humanly With Non-Humans 249Rehan Khan, Shadab Pasha Khan and Syed Adnan Ali17 Counterfeit Pharmaceutical Drug Identification 269Sajidha S. A., Aakif Mairaj, Amit Kumar Tyagi, A. Vijayalakshmi, Nisha V. M., Siddharth Nair, C.K.M. Ganesan, Ram Gunasekaran and Hitarth Menon18 Advanced Security Solutions for Conversational AI 287Ranjana Sikarwar, Harish Kumar Shakya, Ajay Kumar and Anjali Rawat19 Security Threats and Security Testing for Chatbots 303Domenic T. Sanchez and Rodel S. Sartagoda20 ChatBot-Based Next-Generation Intrusion Detection System 319Tzu-Chia Chen21 Conversational Chatbot With Object Recognition Using Deep Learning and Machine Learning 335A. Mahesh Babu, Malik Jawarneh, José Luis Arias-Gonzáles, Meenakshi, Kishori Kasat and K.P. Yuvaraj22 Automatic Speech Recognition Design Modeling 353Babu Rao.K, Bhargavi Mopuru, Malik Jawarneh, José Luis Arias-Gonzáles, Samuel-Soma M. Ajibade and P. Prabhu23 The Future of Modern Transportation for Smart Cities Using Trackless Tram Networks 369Samson Arun Raj A. and Yogesh P.24 Evaluating the Performance of Conversational AI Tools: A Comparative Analysis 385Deepika Chauhan, Chaitanya Singh, Romil Rawat and Manoj Dhawan25 Conversational AI Applications in Ed-Tech Industry: An Analysis of Its Impact and Potential in Education 411Deepika Chauhan, Chaitanya Singh, Romil Rawat and Mukesh Chouhan26 Conversational AI: Introduction to Chatbot's Security Risks, Their Probable Solutions, and the Best Practices to Follow 435Vivek Bhardwaj, Balwinder Kaur Dhaliwal, Sanjaya Kumar Sarangi, T.M. Thiyagu, Aruna Patidar and Divyam Pithawa27 Recent Trends in Pattern Recognition, Challenges and Opportunities 459S. Kannadhasan and R. Nagarajan28 A Review of Renewable Energy Efficiency Technologies Toward Conversational AI 477S. Kannadhasan and R. Nagarajan29 Messaging Apps Vulnerability Assessment Using Conversational AI 495Tzu-Chia Chen30 Conversational AI Threat Identification at Industrial Internet of Things 513Boussaadi Smail, Meenakshi, José Luis Arias-Gonzáles, Malik Jawarneh, P. Venkata Hari Prasad and Harikumar Pallathadka31 Conversational AI—A State-of-the-Art Review 533Vivek Bhardwaj, Mukesh Kumar, Divyani Joshi, Ankita Chourasia, Bhushan Bawaskar and Shashank Sharma32 Risks for Conversational AI Security 557Vivek Bhardwaj, Safdar Sardar Khan, Gurpreet Singh, Sunil Patil, Devendra Kuril and Sarthak Nahar33 Artificial Intelligence for Financial Inclusion in India 589Samir Xavier Bhawnra and K.B. Singh34 Revolutionizing Government Operations: The Impact of Artificial Intelligence in Public Administration 607Aman Kumar Mishra, Amit Kumar Tyagi, Sathian Dananjayan, Anand Rajavat, Hitesh Rawat and Anjali Rawat35 Conversational AI and Cloud Platform: An Investigation of Security and Privacy 635V. Durga Prasad Jasti, Devabalan Pounraj, Malik Jawarneh, Meenakshi, P. Venkata Hari Prasad and Samrat Ray36 Chatbot vs Intelligent Virtual Assistance (IVA) 655Ajit Noonia, Rijvan Beg, Aruna Patidar, Bhushan Bawaskar, Shashank Sharma and Hitesh Rawat37 Digital Forensics with Emerging Technologies: Vision and Research Potential for Future 675Anand Kumar Mishra, V. Hemamalini and Amit Kumar Tyagi38 Leveraging Natural Language Processing in Conversational AI Agents to Improve Healthcare Security 699Jami Venkata Suman, Farooq Sunar Mahammad, M. Sunil Kumar, B. Sai Chandana and Sankararao Majji39 NLP-Driven Chatbots: Applications and Implications in Conversational AI 713A. Mary Sowjanya and Kotagiri SrividyaReferences 724About the Editors 727Index 729