AMY P. KELLY speaks, coaches, and consults as Vice President of Consulting for Jon Gordon’s Positive Training Company, in her role as a facilitator for the Association for Talent Development (ATD), and in her own business. She believes in people and organizations and works alongside them to help them become the individuals and organizations they were created to be. Her clients, including GE, McDonalds, Walmart, Dow, TekSynap, and Kontoor Brands, span government, enterprise technology, healthcare, financial services, nonprofit, higher education, and sports teams, among others.

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• Forewords ixPreface xiiiPart I The Case for Change 1Chapter 1 The Case for Humanity 3Chapter 2 The ROI of REALness: A Framework for Human- Centered Success 9Part II The Framework: B.E. R.E.A.L. 19Chapter 3 B: Building Connection Before Application 21Chapter 4 E: Engaging Through the Hiring Process 35Chapter 5 R: Readying for Action 49Chapter 6 E: Experiencing Employment 61Chapter 7 A: Adapting to Employment Adversities 83Chapter 8 L: Leaving Employment, Not the Relationship 101Part III Expanding the Application 115Chapter 9 Where B.E. R.E.A.L. Lives: Meetings as Proof of Concept 117Chapter 10 Where B.E. R.E.A.L. Scales: Leadership in Action 127Chapter 11 The Science of Authenticity 135Chapter 12 The Future Is Human 147Additional Resources 157Notes 159Acknowledgments 199About the Author 201Index 203

AMY P. KELLY speaks, coaches, and consults as Vice President of Consulting for Jon Gordon’s Positive Training Company, in her role as a facilitator for the Association for Talent Development (ATD), and in her own business. She believes in people and organizations and works alongside them to help them become the individuals and organizations they were created to be. Her clients, including GE, McDonalds, Walmart, Dow, TekSynap, and Kontoor Brands, span government, enterprise technology, healthcare, financial services, nonprofit, higher education, and sports teams, among others.

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• Forewords ixPreface xiiiPart I The Case for Change 1Chapter 1 The Case for Humanity 3Chapter 2 The ROI of REALness: A Framework for Human- Centered Success 9Part II The Framework: B.E. R.E.A.L. 19Chapter 3 B: Building Connection Before Application 21Chapter 4 E: Engaging Through the Hiring Process 35Chapter 5 R: Readying for Action 49Chapter 6 E: Experiencing Employment 61Chapter 7 A: Adapting to Employment Adversities 83Chapter 8 L: Leaving Employment, Not the Relationship 101Part III Expanding the Application 115Chapter 9 Where B.E. R.E.A.L. Lives: Meetings as Proof of Concept 117Chapter 10 Where B.E. R.E.A.L. Scales: Leadership in Action 127Chapter 11 The Science of Authenticity 135Chapter 12 The Future Is Human 147Additional Resources 157Notes 159Acknowledgments 199About the Author 201Index 203