People-Centred Pharmacy

David Seedhouse is a widely read author and Honorary Professor of Deliberative Practice, Aston Pharmacy School, Birmingham, UK.

• Also by David Seedhouse xi Foreword xiii Acknowledgements xv What to Expect from This Book xvii Introduction xix What Is a Person? xxv The DPN xxxv Chapter 1 Category One: Should I Supply? 1 Discussion 3 Discussion 5 So, What’s the Right Answer? 5 DPN Results 6 How Does This Knowledge Help the Pharmacist? 7 The Need for Value Judgements When the Rules Are Not Enough 7 Discussion 9 Related Categories 10 Discussion 11 Related Categories 12 References 12 Chapter 2 Category Two: Patient Choice 15 DPN Results 18 Agree with Refusing to Sell Angela Co- Codamol 19 Disagree with Refusing to Sell Angela Co- Codamol 20 Discussion 20 Related Categories 21 Discussion 23 Related Categories 23 Discussion 24 Related Categories 25 DPN Results 27 Agree Example 27 Disagree Example 28 Discussion 31 Discussion 33 Related Categories 34 References 34 Chapter 3 Category Three: Best Interests of the Patient or the Business? 37 Discussion 44 Related Categories 44 Discussion 45 Related Categories 46 Discussion 47 Discussion 48 Outline of the Bawa- Garba Case 48 Failings Within the Hospital System 49 Related Categories 50 References 50 Chapter 4 Category Four: Confidentiality 53 Discussion 56 Discussion 58 DPN Results 59 Discussion 60 Discussion 62 Related Categories 63 Discussion 63 Related Categories 64 Discussion 64 Related Categories 66 References 66 Chapter 5 Category Five: Individual or Family Decision? 69 Discussion 72 Related Categories 73 Discussion 74 Related Categories 74 Using the DPN 75 DPN Result 75 Agree Response 76 Disagree Response 77 Discussion 77 Related Categories 82 Using the DPN 82 Example Agree Response 83 Example Disagree Response 83 Discussion 83 Related Categories 84 References 84 Chapter 6 Category Six: Cultural Diversity 87 Discussion 89 Discussion 89 Related Categories 90 Findings Over Time 90 Disagree Comments 91 Agree Comments 91 Discussion 92 No Man Is an Island? 96 Why Does This Matter to the Pharmacist? 99 Related Categories 100 References 100 Chapter 7 Category Seven: Third- Party Request 101 Discussion 102 Related Categories 102 Discussion 103 Related Categories 104 DPN Results 104 Agree Examples 104 Disagree Example 105 Discussion 105 Related Categories 105 Discussion 107 Related Categories 107 DPN Result 108 Agree Examples 108 Disagree Examples 109 Discussion 109 Related Categories 110 References 110 Chapter 8 Category Eight: The Scope of My Professional Role 111 Discussion 113 Related Categories 113 Discussion 114 Related Categories 115 References 115 Chapter 9 Category Nine: Compliance 117 DPN Results 118 Discussion 121 Related Categories 121 DPN Results 122 Discussion 123 Use of ‘Fairness’ in an ‘Agree’ Response 123 Use of ‘Fairness’ in a ‘Disagree’ Response 123 Related Categories 123 Discussion 125 Related Categories 126 References 126 Chapter 10 Category Ten: Personal Values 129 DPN Result 130 Discussion 130 Disagree with Refusing Example (A) 130 Disagree with Refusing Example (B) 130 Related Categories 131 Discussion 131 Related Categories 132 Discussion 133 Related Categories 133 References 133 Chapter 11 Category Eleven: Public Health 135 DPN Results 137 Example Agree Response 138 Example Disagree Response 138 Discussion 139 Related Categories 140 Discussion 141 DPN Results 143 Example ‘Agree’ Response 144 Example ‘Disagree’ Response 144 Discussion 145 Related Categories 145 References 145 Chapter 12 Category Twelve: Professional Relationships 149 Discussion 151 Related Categories 153 Discussion 154 Related Categories 159 References 159 Healthcare Ethics as a Decision-Making Tool 161 Conclusion: Using Personal Judgement as a Pharmacy Professional 175 Postscript: Ethical Challenges Will Shape the Future of Pharmacy 177 Index 179