Operations Management

R. DAN REID is Associate Professor Emeritus of Operations Management at the Whittemore School of Business and Economics at the University of New Hampshire. He holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from Angelo State University, and a B.A. in Business Management from the University of Maryland. During the past 20 years, he has taught at The Ohio State University, Ohio University, Bowling Green State University, Otterbein College, and the University of New Hampshire. Dr. Reid’s research publications have appeared in numerous journals such as the Production and Inventory Management Journal, Mid-American Journal of Business, Cornell Hotel and Restaurant Administration Quarterly, Hospitality Research and Education Journal, Target, and the OM Review. His research interests include manufacturing planning and control systems, quality in services, purchasing, and supply chain management.NADA R. SANDERS is Distinguished Professor of Supply Chain Management at the D’Amore-McKim School of Business at Northeastern University. She holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from The Ohio State University, and a B.S. in Mechanical Engineering. She has taught for more than 25 years at a variety of academic institutions including The Ohio State University, Lehigh University, Texas Christian University, and Wright State University. Dr. Sanders has extensive research experience and has published in numerous journals such as Decisions Sciences, Journal of Operations Management, Production & Operations Management, Journal of Business Logistics, California Management Review, Sloan Management Review, Omega, Interfaces, and Journal of Behavioral Decision Making. She has authored chapters in books and encyclopedias such as the Routledge Companion for Production and Operations Management, Forecasting Principles Handbook, Encyclopedia of Production and Manufacturing Management, and the Encyclopedia of Electrical and Electronics Engineering. Dr. Sanders consults with numerous companies across a range of industries and is frequently called upon as a keynote speaker and expert witness.

• 1 Introduction to Operations Management 12 Operations Strategy and Competitiveness 263 Product Design and Process Selection 514 Supply Chain Management 925 Total Quality Management 1416 Statistical Quality Control 1737 Just-in-Time and Lean Systems 2198 Forecasting 2519 Capacity Planning and Facility Location 29810 Facility Layout 33611 Work System Design 371Supplement A Spreadsheet Modeling: An Introduction A- 1Supplement B Introduction to Optimization B- 1Supplement C Waiting Line Models C- 1Supplement D Master Scheduling and Rough-Cut Capacity Planning D- 112 Inventory Management 40813 Aggregate Planning 45814 Resource Planning 49215 Scheduling 52916 Project Management 563Appendix A The Standard Normal Distribution 597Appendix B p-Chart 599Answers to Odd Numbered Problems 604Company Index 630Subject Index 632