Julie B. Olson-Buchanan is a Professor and Department Chair in the Department of Management in the Craig School of Business, California State University, Fresno. Her research on mistreatment in the workplace has appeared in such journals as the Journal of Applied Psychology, Academy of Management Review, and Academy of Management Journal. Dr Olson-Buchanan has provided consultation and training on preventing and resolving mistreatment in the workplace to several private and public organizations. Wendy R. Boswell is an Associate Professor and Mays Research Fellow in the Department of Management, Mays Business School, Texas A&M University. Dr Boswell's research on workplace conflict has appeared in such journals as Academy of Management Journal, Academy of Management Review, and Journal of Applied Psychology. She also serves as the Director of the Center for Human Resource Management, working with companies on issues related to employee work attitudes, recruitment, and retention.

"In this results-based world, where employers have higher demands and expectations of their workforce, books such as this are a good solid base from which to deliver a realistic approach to address managers' development needs. This book contains good practical examples of workplace mistreatment and is clearly written with case studies and research findings with analytical text, which are very useful for practitioners and in supporting academic work. The structure of the book makes it adaptable as a "quick dip" book for managers looking for best practice solutions, while also having a sound narrative resulting in academic rigor appropriate to research at all levels." (Human Resource Management Journal, January 2011)

• Preface. 1: Introduction.2: Identifying Mistreatment.3: Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues.4: Preventing Mistreatment through Workplace Practices.5: Getting Started on Designing Effective Dispute Resolution Systems.6: Dispute Resolution System Options.7: Contemporary Best Practices: State-of-the-Art Dispute Resolution Systems..8: Evaluating, Modifying and Learning from Dispute Resolution Systems.9: Repairing or Addressing Disputants’ Relationship..10: Mistreatment Prevention and Resolution – The Big Picture.Further Reading & References.Endnotes

Julie B. Olson-Buchanan is a Professor and Department Chair in the Department of Management in the Craig School of Business, California State University, Fresno. Her research on mistreatment in the workplace has appeared in such journals as the Journal of Applied Psychology, Academy of Management Review, and Academy of Management Journal. Dr Olson-Buchanan has provided consultation and training on preventing and resolving mistreatment in the workplace to several private and public organizations. Wendy R. Boswell is an Associate Professor and Mays Research Fellow in the Department of Management, Mays Business School, Texas A&M University. Dr Boswell's research on workplace conflict has appeared in such journals as Academy of Management Journal, Academy of Management Review, and Journal of Applied Psychology. She also serves as the Director of the Center for Human Resource Management, working with companies on issues related to employee work attitudes, recruitment, and retention.

"In this results-based world, where employers have higher demands and expectations of their workforce, books such as this are a good solid base from which to deliver a realistic approach to address managers' development needs. This book contains good practical examples of workplace mistreatment and is clearly written with case studies and research findings with analytical text, which are very useful for practitioners and in supporting academic work. The structure of the book makes it adaptable as a "quick dip" book for managers looking for best practice solutions, while also having a sound narrative resulting in academic rigor appropriate to research at all levels." (Human Resource Management Journal, January 2011)

• Preface. 1: Introduction.2: Identifying Mistreatment.3: Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues.4: Preventing Mistreatment through Workplace Practices.5: Getting Started on Designing Effective Dispute Resolution Systems.6: Dispute Resolution System Options.7: Contemporary Best Practices: State-of-the-Art Dispute Resolution Systems..8: Evaluating, Modifying and Learning from Dispute Resolution Systems.9: Repairing or Addressing Disputants’ Relationship..10: Mistreatment Prevention and Resolution – The Big Picture.Further Reading & References.Endnotes

Julie B. Olson-Buchanan is a Professor and Department Chair in the Department of Management in the Craig School of Business, California State University, Fresno. Her research on mistreatment in the workplace has appeared in such journals as the Journal of Applied Psychology, Academy of Management Review, and Academy of Management Journal. Dr Olson-Buchanan has provided consultation and training on preventing and resolving mistreatment in the workplace to several private and public organizations. Wendy R. Boswell is an Associate Professor and Mays Research Fellow in the Department of Management, Mays Business School, Texas A&M University. Dr Boswell's research on workplace conflict has appeared in such journals as Academy of Management Journal, Academy of Management Review, and Journal of Applied Psychology. She also serves as the Director of the Center for Human Resource Management, working with companies on issues related to employee work attitudes, recruitment, and retention.

"In this results-based world, where employers have higher demands and expectations of their workforce, books such as this are a good solid base from which to deliver a realistic approach to address managers' development needs. This book contains good practical examples of workplace mistreatment and is clearly written with case studies and research findings with analytical text, which are very useful for practitioners and in supporting academic work. The structure of the book makes it adaptable as a "quick dip" book for managers looking for best practice solutions, while also having a sound narrative resulting in academic rigor appropriate to research at all levels." (Human Resource Management Journal, January 2011)

• Preface. 1: Introduction.2: Identifying Mistreatment.3: Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues.4: Preventing Mistreatment through Workplace Practices.5: Getting Started on Designing Effective Dispute Resolution Systems.6: Dispute Resolution System Options.7: Contemporary Best Practices: State-of-the-Art Dispute Resolution Systems..8: Evaluating, Modifying and Learning from Dispute Resolution Systems.9: Repairing or Addressing Disputants’ Relationship..10: Mistreatment Prevention and Resolution – The Big Picture.Further Reading & References.Endnotes